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FloraQueen Reviews Summary
The company's reputation is significantly marred by consistent complaints regarding delivery failures and inadequate customer service. Customers frequently report late or non-delivery of orders, often for important occasions, leading to frustration and disappointment. Many express dissatisfaction with the lack of effective communication, as automated responses dominate customer support interactions, leaving issues unresolved. While there are occasional mentions of product quality, these are overshadowed by the widespread sentiment of feeling scammed. Overall, the company's failure to meet customer expectations in service reliability and support has led to a negative perception among its clientele.
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I requested a cancellation of my order 24 hours after placing it, when I noticed the delivery would be in 11 days time, rather than 4 days as I had believed.
After several emails back and forth to their customer service, with a person called Cris, I was told the order could not be cancelled and I would not receive a refund.
Even after protesting and quoting the cancellation policy from their website, the cancellation was not processed.
The cancellation policy listing on their website which states cancellations would be fully refunded if requested within 5 working days of delivery, (which it was.)
I found the service absolutely appalling, particularly the unhelpful staff member who wrote confusing messages.
I will never use this company again and discourage anyone else using it.
The worst experience ever. The website is misleading, allowing you to buy with next day delivery, while in fact, it doesn't allow next day delivery. Only after placing the order, they will email you on the day of the delivery, saying it won't be on time, without the real delivery day. They don't have a customer service phone number, and only communicate via email. I tried canceling my order, and they didn't allow me to cancel it! The customer service is TERRIBLE, and I have never in my life experiences so many difficulties to do a simple thing as canceling an order. The delivery was delivered, without letting me know, and the flowers don't look like the web photo at all! Thieves, liers, do not buy here!
They didn't deliver my flowers and didn't give me a refund. Never order from them. They are literally useless.
Took my money and failed to deliver. Impossible to contact directly
Avoid these idiots at all costs
It was my mother's birthday and I wanted to surprise her with a bouquet of flowers and some chocolate thorugh FLora Queen. The order was about $100 dollars and never reached its destination. I tried to contact them several times for a refund for not receiving the order, but the company never responded. I think we should contact BBB for a scam.
I received potted plant instead of deluxe bouquet. They don't want to give me a refund, instead they suggested 20% voucher for future order. I attach photos. Is any other comment necessary?
My order never delivered... I send them a mail that i informed them that this delivery is very important and they ensure me that it will be delivered on time. After two days they send me message that informed me thet their florist didn't deliver the flowers. I have to say that is the most untrustworthy company... Don't trust them anyway
Ridiculous service, never ever use FloraQueen!
I had to give one star as you cant give less
Absolutely shocking service on my order number *******
Paid a fortune for flowers on the 26-01-2020 to be delivered on the 29-01-2020.
Till today only a load of garbage excuses on how their delivery courier tried to deliver but there was no delivery made at our apartment. And on top of it they refuse to refund, almost 2 weeks later and still no flowers
Don't order from this pathetic organization as Giancarlo and Xavier don't know the first thing about running a company and customer service!
Stay well away from this organization! BUNCH OF FABULIST SWINDLERS
Very disgruntled
Bruno
I am furious with the appalling customer service I've received from this company. I have tried several times to resolve it amicably but they are not interested, and the conversation with their customer service team just gets bounced around between different staff. I would NEVER use this service again and will be ensuring I advise anyone I speak to to avoid it like the plague. They took an extortionate payment for next day delivery and refuse to refund it despite it being three days late! They claim there was a disclaimer that the delivery might be late but they have been unable or unwilling to show me this disclaimer and it certainly was NOT clear as I would not have accepted the £12 charge for urgent delivery if I had known it was not guaranteed.
Flowers never arrived. No response for days. Offered a refund without ever delivering the flowers. Completely unreliable.
Very poor communication... not only was the delivery late but they didn't even notify me. They obviously need a PR person to fix their false promises and to get their act together. In the meantime, don't waste your money using these guys.
Very bad service and very bad customer care I guess its a scam they send me a delivery confirmation when I check back there was nothing delivered I emailed them and they asked me to send a doorbell photo?
Very funny what about if the recipient is living in buildings and why they didn't call the receiver number which was provided on their web site.
They sent me a message at 15:33 and said that is in transit i was at home and then after 10 mails they told me that they come but nobody was at home. Fraud don't use them.
I bought a flower bouquet for valentine's day. It took this "company" less than 10min to withdraw the money from my account.
Unfortunately, the bouquet was not delivered. Since then, I am fighting to get my money back. Most of the time, the helpline does neither respond nor support. It's a scam, in fact robbery.
NEVER AGAIN. I RECOMMEND: DON'T GO WITH THEM!
Ordered my mum a bouquet for her birthday on 25th of February. It was delivered with a valentine's card!! and the bouquet looked nothing like it did on web site. Excuse was that florist don't have all flowers available...what's the point of advert if anything they want gets used instead. Worst of all was that by the next day the flowers lost their petals and my mum had to dispose of it. When I complained I didn't even have a proper response. Very disappointed and angry. A lot of money for nothing. Stay away from them and buy your flowers elsewhere!!!
The quality of the service is quite disappointing. The flowers were sent via DHL on Saturday for delivery on Monday. Then the delivery was delayed for a day without any specific reason. FloraQueen let me know about the delay only at the very end of the delivery day. There is no way to reach them over the phone. Their support does not read messages carefully and responds only once in several hours.
Update:
After posting a review and reaching out to the customer service team leader via LinkedIn (which is a great way to communicate with the support team), I was assured that the order will be refunded.
What a lame excuse for a business. I ordered a straight forward 12 pink roses (10 days in advance of delivery). The recipient got red roses, not even close to a dark shade of pink. There was a personal reason I ordered PINK! I contacted customer service and got a completely lame (we're sorry abou that) letter filled with excuses that they did nothing out of the ordinary. What a crock of crap...
I ordered flowers two weeks before Valentine's Day, (February 2). They were suppose to be delivered on February 14. My girlfriend received them today February 26. This is unacceptable and I will never be using them again. When I asked for a refund they told me that they wouldn't give it and said here's a 5% voucher for your next order and we will deliver them on the next available day. It took them 12 days to get the flowers where they needed to be. For me, for anyone I believe this is unacceptable.
Stay away! I ordered roses on Valentine's Day and received only half of my order. Also the flowers were small and not pretty.
I complained multiple times but barely received any response. Now they wanted to send new roses but nothing arrived.
In my view flora queen is a scam ripping off customers!
This company is a complete scam! My husband ordered flowers for Valentine's Day for me that never arrived. They never called me and said since no one answered they left. They refuse to refund, simply stole our money and didn't deliver!
From the business
International flowers with same and next day delivery with FloraQueen. Wide range of beautiful bouquets with 7 day freshness guarantee. Buy now and send flowers to over 100 countries around the globe.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members