FloraQueenReviews 854

Ordered a delivery for birthday of my sister. Tracking that I recieved via email didnt work. On my requests to their support there were no responses for 2 weeks and than got responses which didnt answer any of my questions. Now it has been more than a moth and delivery didnt happen. I Wonder how such a company still exists... I think payment providers should not support them as they only take money and dont provide any service.

The most ridiculous company to send flowers thru internationally. I placed my order a few days ago to be delivered on my family member on her 70th birthday and Flora Queen didn't bother to send me a note to indicate that the delivery wasn't fulfilled. No reason, no email, while they took my money for this transaction. They have not tried to re-deliver the order and it is obviously after the fact. There is no way to communicate with them except via Instagram messenger and even then they don't respond in a timely fashion. Think twice before you give them your money!

This is a complete shame. I haven't seen my boyfriend since January due to the current situation and these thieves take advantage of people's big hearts to fool you. My order was late for 5 days and no one said a word. After insisting in trying contact, they answered there was an error with the delivery (which never happened, they were lying!), and the flowers would be delivered ASAP, and of course that never happened. Lies and lies. Please don't do the same mistake as me and dont get fooled by these idiots

I ordered flowers for Saint Valentine's Day. No one got in contact and they failed to deliver during the day. I started writing everywhere - to support service, to their social media, but no answer. Next day they delivered same flowers that had to be delivered day before - flowers already started to decay (!). After 1 month of writing to them, every time talking to new employee and explaining the situation and asking my money back which they didn't want to refund, they finally offered another delivery. I gave them the date but of course they failed again and no one contacts me! Horrible service.

I ordered alive flower and bottle of wine and chocolate for my daughter's birthday. The order was late 6 days even this I tried to understand situation with Covid-19 for their late delivery. But the really bad impression is that the flower was delivered in very bad condition. Not only they were different then what was in their website but the box with flower were left in front of door upside down and everything was fully messy including that flower was broken and mixed with soil. Can you imagine instead to receive nice flower for occasion and get it box full with broken flower and soil.
I tried to complain to customer service from their bad service but nobody paid attention and even not apologize.
I am so disappointed and never ever going to use their service. Such a bad and not responsible agency.
I dont recommend nobody to use their service.

I purchased flowers for my girlsfriend's birthday which was on May 26. I realized the door number was incorrect, therefore I sent them e-mails, messages via their website and instagram on May 20 (6 days 4 working days earlier) Although it is stated that change of address is possible earlier to 2 days of delivery date, they did literally NOTHING! Nobody paid attention. In the end no product was delivered at all! The flowers are completely lost, probably they are already dead. Very poor service, in fact no service at all.

I spent 60 EUR on these flowers. No refund or contact was made by floraqueen so far. Unfortunately, the worst experience ever.

Why? The delivery was two days late, the amount stems were well below those shown in the photo and the bouquet (if you can call it that) was in a shabby condition. I was upset as my daughter in law and just had a baby and lives in France and because of lockdown not able to be there. They are not a company I would do business with and I will certainly try my hardest to get compensated. My chances? They have not replied to my complaint email... more than 2 weeks later. In addition, on their site they seemingly have good reviews. Must be fake because elsewhere the reviews are $#*!E! I only gave one star because I had to for the review process to work but I would have kept it at zero.