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FloraQueen Reviews Summary
The company's reputation is significantly marred by consistent complaints regarding delivery failures and inadequate customer service. Customers frequently report late or non-delivery of orders, often for important occasions, leading to frustration and disappointment. Many express dissatisfaction with the lack of effective communication, as automated responses dominate customer support interactions, leaving issues unresolved. While there are occasional mentions of product quality, these are overshadowed by the widespread sentiment of feeling scammed. Overall, the company's failure to meet customer expectations in service reliability and support has led to a negative perception among its clientele.
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Ordered flowers to be delivered for a wedding in Germany. Got a confirmation email with a confirmation number immediately upon ordering. No flowers delivered to date. Only way to complain is via an online form and now their system tells my confirmation number does not exist. Of course, my visa was charged. I'll be taking to my bank about a credit claim!
I paid 10 extra in order to ensure my order arrived on my mother in-laws birthday. The order arrived 5 days later, even though I had ordered well in advance. My emails asking for a refund of this fee have been ignored. This service is already very expensive, and this additional charge is meaningless.
Terrible company, terrible service. I ordered a bouquet online to be delivered to my girlfriend. It never arrived without them even informing me. The delivery was automatically canceled after two days. When I contacted them using their customer service, it took them more then 24 hours to answer each time. Would never use their services again. Stay away, and keep your money!
I ordered flowers to be delivered 4 weeks ago in Ireland, received an email stating my order was being prepared 3 weeks ago - STILL no delivery or update. No customer service replies to my email. Absolute scam artists - stay away from them at all costs. So disappointing
I'd like to share with experience with this company. I placed an order at June 19, paid for special delivery, cause I need to do delivery on my mom birthday at June 22. They didn't delivered nothing at June 22, and after conversation they delivered flowers at June 24. Half of flowers were dead and another half wasn't fresh at all. I don't recommend this company, they have poor service.
I purchased 100 bouquet for mothers day, and made a mistake in the address so I contacted them about it while the bouquet was on its way. It never arrived. After 3 emails, 3 weeks later they tell me it was my fault and they won't do anything about it.
I understand it was my mistake, but they could have contacted the delivery company in time if they were mindful of their customers.
I bought an A Banquet at Home: Brilliant Bubbles for my boyfriend. My purchase, in addition to arriving several days at the time, arrived totally damaged!
The wine bottle was broken and all the liquid damaged the chocolates and even the packaging.
I contacted to request the exchange or refund of the amount I paid and so far I have not had return from FloraQueen.
I confess that I am totally disappointed because I had the expectation of the present to arrive and did not arrive on the date I requested and when it arrived it was totally destroyed.
The quality of the product that FloraQueen delivered does not match the quality standard I expected, nor with the amount charged. Especially the lack of return of my calling.
The minimum I hope is that FloraQueen fulfills what is proposed - deliver quality products and appreciate the satisfaction of its customers.
I look forward to a return because this situation is not acceptable and I am completely dissatisfied.
I ordered the ice cream bouquet, it arrived later than expected and it was more greenery than flowers i immediately contacted them and have waited several weeks while they contacted the florist, I have not been given the florists name, I was ashamed to see what they sent my elderly Mother, i felt like if anyone sees that i could not have paid more than a few dollars. Disgusted I will never use these shysters again. I have finally been credited half my money which in my book is still not good enough, but from reading other reviews i guess i should count my blessings
Ordered a large bunch with all the trimmings for a Birthday, 4 days before so lots of time to just let us know they could not make it... didnt arrive on the day so I contacted them and Flora queen said " we cannot make this order apologies we will issue a refund" absolute bull$#*!. Do not use these gangsters
Flora Queen delivered flowers in a shattered vase. Flowers died 24 hours later. Impossible to get a hold of someone for a refund. I have sent 5 emails so far and all I get is an automatic reply. Do not purchase from this florist service.
The company's agent failed to deliver on time, but l received a full refund within days. I was disappointed, but the company were prepared to accept responsibility for the error.
Thank you.
Absolute scam of a company. Flowers were never delivered. Customer support non existent. Refunds never received. DO NOT BUY, DO NOT TRUST.
I ordered flowers for delivery for the 16th of June. I also paid a $10 premium to have it delivered in the a.m. Customer service did not respond to me and did not deliver the flowers on time. This is a very bad site do not use it
The flowers didn't get delivered. The company keeps delaying. The phone number and address on website is fake. This company doesn't seem to be legit.
I understand some flowers may not be available and substitutions may need to be made, but the arrangement had been changed almost in its entirety. My mom's favorite color is purple. The first image is the one I chose. The second image is what was delivered. There was unequivocally no similarities between the flowers i ordered and the ones that were delivered. In addition, it does not look like it was professionally arranged either. It looks like they just went in a circle sticking in stems, lots of leaves and filler flowers like baby's breath, etc., and then stuck 3 white flowers dead center shooting out the top. There was no continuity or fluidity in its appearance. Lastly, ON THE DAY they were delivered one of the feature flowers in WHITE was browning as were two of the roses, which were DEEP PINK not lavender as shown in the photo I selected. Overall VERY disappointing for $70!
I have ordered some flowers on may 18, to be deliver on May 30.
3 weeks after the purchase, the delivery has not been sent yet...
I have asked them many times and no return from them and no refund yet...
I am really disappointed...
Don't go there, it's a scam.
Warning to others. I ordered an international delivery. It never arrived. No feedback. No communication. When I contacted them they said there was a problem but have not done anything or communicated anything more. They have my money. I have nothing
Do NOT use this Company. They debited my account immediately, tricked me at checkout into ordering extra items I hadn't added to my basket, claimed the flowers had been delivered to a sick colleague in France when they hadn't and refuse to answer any of my emails asking for someone to look into it and refund my £70. Floraqueen, if you're reading the order number is *******.
This is the second time I've used FloraQueen to deliver a gift for a special occasion and the second time they have failed me. SHAME ON ME for allowing my goodwill to be abused a second time. The FloraQueen website boasts punctual delivery, though they are now using the Covid-19 pandemic as a cover for either - now listen to this - delivery the day before (I wish!) or the day after the requested delivery date.
It is now 3 days after the requested delivery gift. I've tried to reach their customer service, without success.
I SHALL NEVER USE THEIR SERVICE AGAIN. BEWARE PLEASE. THEY ARE A VERY POORLY RATED SERVICE. TO BE AVOIDED LIKE THE PLAGUE - OR THE VIRUS!
I'm still waiting on hearing from their customer service department.
Completelly AWFUL!
I have ordered flowers in spain for my mother"s birthday. I am currently living in Australia. To my surprise the flowers did not show up at all, not on my mothers birthday, not on following days. Wrote couple emails and no f answer.
There is no phone number that this guys can be contacted.
Have asked for a refund and no respond.
So frustrating... don"t know how this business is still alive with this type of service.
George
From the business
International flowers with same and next day delivery with FloraQueen. Wide range of beautiful bouquets with 7 day freshness guarantee. Buy now and send flowers to over 100 countries around the globe.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members