FloraQueenReviews 854

Flowers were supposed to be 'next day delivery' - after being 2 days late, I attempted several times via their communication system to cancel the order. No response. The delivery was finally made 4 days late and I've waited nearly a further week for them to respond to my communications with the pathetic offer of 20% off my next order. There'll never be a next order!

DO NOT ORDER flowers from FloraQueen (Amsterdam). The company is absurd, and if you want to get what you paid for, don't order from them. We ordered flowers, a vase and a birthday card for my sister's birthday. We paid more for express delivery (delivery on the chosen date) so the flowers could come for her birthday. First, they were a couple of days late and what is even worse they messed up our order completely! We ordered Deluxe flowers and got Medium, we ordered Tulpe vase and got Sandy. They also charged us for our original order and not for what they delivered, which costs less. The only thing that they didn't mess up is a birthday card. What is also important to mention is that the flowers look like someone picked them up from the street, stepped on them, and then delivered them. Their service and flowers are appalling! They also didn't offer us a refund but a 30% voucher code for our next order (as if we will order from them ever again). The queen that is in their name can only suit them if it is meant as queen of disaster because that is what they are. An absolute disaster!

The flowers delivered looked nothing like what was shown on their website and were certainly not worth the money that I paid. Customer service also sems to be non exisetent as I have messaged them twice now and had no reply. Will not be using again.

They sent the completely different order not to mention not meeting the money value, and they sent me a reply to say it is the correct order, listing what the flowers the bouquets should contain, but it did not! Half the flowers listed were not there, not to mention the completely different colours. They claim they examined the pictures and it is the "correct order". Infuriating.

On 12th March I've ordered flowers for my wife's birthday to be delivered on 20th of march.
Never arrived!
I've send an inquiry but still no answer
I've been on my account and, on the same day of they have changed delivery date to 23rd of March.
Never received any notification from them.
They ruin my surprise!
No sense send it three days later
I guess I'll have problem to be refund...
Fabio

I'm US based and needed to send flowers to my daughter in Barcelona. I ordered several days in advance and they arrived on time. The flowers were gorgeous and the added champagne and stuffed bear were as promised. I was nervous with all the recent negative reviews, but I think they got caught off guard on a holiday.

DO NOT ORDER - FRAUDULENT COMPANY

Order number: *******

I already write a review, and it appears that the review is not anymore showing! DO NOT TRUST GOOD REVIEWS. SCAM! This company is a shame! I ordered flowers for a birthday for €90 and never been delivered. I sent many times emails to get the order status and... no response!

I sent an email to get a refund... no response!

This is absolutely not a company but only guys who want to make money as fast as possible. No customer service, fake order tracking.

I already now they stole my money! I'm currently taking legal actions against them. Pure fraud!

This company needs to be closed now before they do other victims!

DO NOT ORDER! DO NOT TRUST GOOD REVIEWS PLEASE!

Absolutely disgusted - stay clear
Order N ******* - Absolutely shocking service - totally disgusted. Couldn't find anyone to deliver Mothers Days flowers in time but FQ claim they could. I spent £80, they failed to deliver on time - arrived three days late, half the size they should be and missing a planter and FQ customer services can't be bothered to reply to emails sent over last four days. Their terms and condition pre-empt their failures so well as all on offer would be vouchers - oh yes please let me be ripped off all over again!

The only reason why I have left a one star review is because I am unable to leave zero stars! I will try to condense into the short version. Mother's Day flowers ordered which never arrived. When I emailed I was told the reason - after the event - and I chose to have a full refund. Two days later I got an email to say the flowers had been delivered to my mum - again they hadn't. My mum has since got a card asking if she liked her flowers - that she never received. Three more emails later - as there is no phone number to contact - I have received no reply, no refund and no flowers. I spent nearly £70. Worst customer service I have ever encountered almost a week after I made the initial order. AVOID AT ALL COSTS!

It's a honestly a joke of a bouquet that was delivered. Looks NOTHING like the photo online, doesn't even have the right flowers and greenery, and much smaller than the photos as well. We ordered the largest option so that shouldn't be the case at all. I see their IG is full of negative comments so they clearly do this all the time. DO NOT WASTE YOUR MONEY ORDERING FROM HERE. See photos below of what was ordered and what was delivered.

Not received flowers same as most people they took £70 from my daughter and didn't deliver flowers no communication and don't answer emails or calls
Disgusting stealing money from hundreds of people

I paid $130 for a bouquet of flowers and a card to be delivered to my mom for mothers day, they did not deliver nor contact me with any explanation, it is 2 days later and they still have not delivered or sent me a refund, they have on their site "on-time delivery guaranteed" this is a large amount of money to be wasted, every time I go on to the Floraqueen page it says your flowers are being prepared, 4 days being prepared, rediculous company, absolute scam, I want my refund ASAP! Does not even deserve 1 star but it will not allow me to post without it. FLORAQUEEN, I know you read these messages refund my order now, order number: ******* before things get messy.

Poor service, non-existent customer service and contempt for customers. Be wary of using! Read reviews

The flowers I ordered looked nothing like the ones from the picture. Wouldn't use FloraQueen if I knew or checked reviews beforehand.
Embarrassing.

I ordered flowers for Valentines day - expensive flowers (99.75 Euros). They were never delivered. I had to chase Floraqueen who eventually replied they couldn't deliver them and they couldn't provide a refund either - incredible. I am now endeavouring to recover money through Paypal - but even this is proving tortuous. Either way, do not order from this company if you actually want to get what you paid for - or if you expect to be reimbursed fairly if something goes wrong. It is incredible in this current day that a company thinks it is acceptable to take your money and not provide any service whatsoever - it is equivalent to stealing my money from my bank account - no integrity or honesty whatsover

I have ordered two flowers for almost 100 Eur with extra fee for delivery on time. They haven´t been delivered, no explanation, no communication. According the shiping company they are in transit already third day. They are just taking money and don´t provide services. Do not order!

I'm very disappointed! They delivered the flowers a day later, and so they ruined the whole surprise and left my mother without flowers on Mother's Day. Also missing was the card I had paid for and they went without a box, without paper without anything. Quality is quantity does not correspond at all to the picture!
The flowers arrived day later at 6 in morning... Everything is bad! I have no words to describe more for the service...

I placed an order at Christmas to send a gift to friends in Italy. I live in the U.S. I received a notification that the delivery was on it's way, but it never arrived. When I contacted them to find out why it wasn't delivered they said I put the wrong address down in the order. LIE #1. I did place the correct order. They finally said the address was right but wouldn't deliver it. I asked for my money back and they said NO. They will give me a credit. WHY WOULD I WANT A CREDIT WITH A COMPANY THAT DIDN'T DO WHAT I PAID THEM TO DO ORIGINALLY?!. I said it was not my fault that they didn't deliver the item I purchased and wanted my money back. They sited some fine print in their disclosure. THEY DO NOT CARE ABOUT THEIR CUSTOMERS. THEY PREFER TO STEAL FROM THEM THAN DO THE RIGHT THING.

Please never trust a company who wont let you leave a review directly with them. Yes, I had a couple of success stories over the last 12 months, but, unfortunately some disasters. I know there's a global pandemic and I've been patient... but this time it really takes the biscuit. After my investigations, the florist this company uses in Frankfurt/Hanau sends the delivery addresses electronically to DHL... WITHOUT the street name! Then, they try and palm you off saying it was delivered on the Friday, when I spent the Saturday night online with DHL attempting to resolve their mess.
I wouldn't have minded them to be delivered on the Monday, but Floraqueen then had the arrogance to repeatedly tell me it was delivered! NOOOOOOOOOOOOOOO! How could they without the street name?
Delivery issues I get, but follow up customer service, I do not.
DO NOT USE THEM.