FloraQueenReviews 854

I ordered flowers to be sent to my daughter for her birthday - not delivered and they are impossible to contact. Money taken from my account of course. Do not trust this company!

Do NOT use this company! Worst experience ever! I would give them zero stars if that were an option.
I had ordered flowers to be delivered for my father's funeral since I was unable to travel to Germany due to the pandemic. However, on the day the flowers were supposed to be delivered, I instead discovered that the order had been cancelled. I have never received an explanation for why that happened.
I immediately placed a new order since I was determined to send something to my mother despite the fact that the funeral was now past. Unfortunately that order was delayed, again with no explanation. The worst part is that the flowers that were finally delivered just barely resembled what I had ordered. The response from the company was that it was the correct type and number of flowers. I don't care if it was the correct number of flowers, I care that the bouquet looked nothing like what was pictured on their website. It basically looked like someone just grabbed a few handfuls of flowers and shoved them together. A toddler could have done better.
At this point, I just want a refund for the cancelled order. Their website claims it takes up to 10 working days for a refund, however it has now been at least 20 working days and still nothing. We are now planning to report the charge to the credit card company as a fraudulent charge. There seems to be no other option. Their customer service is a joke since it takes multiple days to get even an initial response from them. Probably hoping that people will get frustrated and give up. The only thing that they have offered for messing up the 2nd order is 20% off a future order, which is also a joke since I will NEVER use this company again. I just want the refund for the 1st order that THEY cancelled. They claim it was already refunded, but that is clearly a lie.

Pictures included show what I ordered and what was actually received instead.

FloraQueen claims 'Same/Next day + Int'l on-time' deliveries. On Wed, paid for an Int'l order for Fri delivery at a funeral. Get notification that flowers were prepared on Fri but not delivered until Sat (completely missing the funeral)! File a complaint & all they can refund is the delivery fee as a discount voucher for your next order. Seriously, if FloraQueen could not get it right the 1st time, why would I place a 2nd order with them? All I know is my family did not receive my condolences since they weren't present the day after the funeral. Complete scam, false advertising and will never use them again!

Un pedido del jueves para el sábado que no se entrega, cero respuesta.
Era imprescindible el sábado, persona mayor confinada y día de su cumpleaños.
Ante la queja, respondel el lunes por la tarde que ya se ha entregado.
¿En serio? En mi queja decía que ante la no entrega solicitaba el reembolso, esto fue a media mañana del lunes que aún no se había entregado.
DEspues de responder que se había entregado, con dos días de retraso, ya no contestan nada

Order number ******* payed 20 April 2021.
Payed Harmony Roses and Callas the biggest one. Received 3 days later a smaller one with Callas and roses already good for throwing away.
They did not answer to my request, they did not gave me money back, they did not send what I payed.
No respect for the customer. It was my wife birthday. Worst birthday ever due to Flora Queen.

Worst service ever, do not buy from them, it's a scam!. I ordered two orchids for my sisters and my moms birthday and they both arrived broken and withered. I lost 100 euros and made the worst impression with those broken flowers. It's a scam, do not buy from them! Report page!

Terrible experience with this company. I ordered flowers for a friend in Poland for next day delivery. I was told that they had been dispatched and delivered, but they never actually arrived. I chased and was told they had been delivered, when I asked for verification this was never provided and then they stopped responding to my emails and enquiries. Took my money and did not get product paid for in good faith. Never use this company!

Very satisfied with the quality of the plant we requested. Really surprised with the size and freshness. Unlike most other services which shows one and delivers another. Highly recommend and very pleased with the service for putting a Smile on the face of the receiver.

I ordered the ice-cream bouquet. I even ordered the bigger size. It was expensive but j didn't mint. It was a gift for my daughter in-law. What arrived looked nothing like what was advertised on the website. I was extremely disappointed and very embarrassed at what was sent to my daughter in-law. The flowers sent looked like a bunch bought from a petrol station or corner shop. I emailed 4 times as yet have not got any reply. I just want what I paid 66 euro for or I would like a refund. I will not use this company again. Don't waste your money go somewhere else.

Not recommended at all. They do not bother to deliver your gifts once they received your money.

I ordered flowers in advance, double-checked the address, but as long as the recipient is a guest - the name might be unknown for neighbors. To mitigate that - local cell phone number was provided. Nobody ever called.
Five! Days after failure they sent an email to me - something like that "we screwed up, but it is all your fault - no refund, no flowers". And the funny thing that they replied to my inquiry sent on the delivery date when I learn that my sister did not get any flowers!

If they have reacted somehow on the delivery date - we would resolve that for sure, but now there is nothing to deliver, flowers are probably spoiled now(if there were any flowers at all - nobody has seen them). But nobody cares.

I ordered flowers for Mother's Day on a Saturday delivery so the day before. I ordered a deluxe bouquet of gerberas as there my wives favourite from the children it cost £60 as a deluxe version.
Firstly my wife never received them for Mother's Day they turned up 4 days late and they were sent via another florist not even from floraqueen... from what I can work out they take your money for a premium product that they advertise and then just place an order for a basic bouquet with a local florist to you and you get a basic bunch of flowers you could purchase from Tesco for £20 at most...
Please see images below of what I ordered and what I received...
Once I got a reply they said that I received what I paid for? So if I paid for a standard version of the gerberas and not the deluxe version I guess I would of received just an empty box...
This company is a scam don't buy from them and they don't care and fob you off saying you got what you paid for but after seeing all the reviews saying pretty much as I have I can't see how they can keep going and I'm sure trading standards and other bodies will be after them soon... I for one will be reporting them...

My daughter was due to arrive on april 1 st in Madrid and I sent birthday flowers. They delivered on 31/3 and insisted they delivered to her! She s in Switzerland! Not in Madrid until tomorrow! They made a mistake then lied, really dreadful company

Ordered flowers for Saturday for a special occasion. Payed almost 50€. Now it's Tuesday, and still waiting for it. I had a short standard response Monday with a 20% discount on my next purchase, which will NOT happen!

I cannot recommend to use this webpage. With this poorly response and this bad delivery experience!

I will never ever use flora queen again and if you want someone to receive a gift from you, I suggest you use another provider, an order with this guys is flushing you money down the toilet.

In December 2020 I ordered flowers to be delivered for a family New Year celebration. Intended recipients never received and website did not post update saying that they had been delivered until after 1/1/21. After going through FloraQueen's customer service process, I was told that the flowers were left outside due to local COVID protocols. They made no attempt to contact either me or the intended recipient to try to work out an alternative delivery or pick up. I am apparently out $90. Would NEVER do business with them again.

I bought a $110 bouquet for a dear friend who lost her daughter to brain cancer. I got a shipping notification shortly after and a tracking number. The flowers were never delivered so I spoke to Ana at FloraQueen and she gave me a code to use to get new ones. I was under the impression that it'd cover the cost for a new one from what she said. I put the code in and it said it was accepted, and to continue to checkout. I paid another $97 for the same flowers that were NEVER delivered and she said there's nothing she can do about a refund because the same flowers I ordered were on sale, so it doesn't work like that. Terrible service! Do not waste your time or money here.

I have ordered twice from FloraQueen.-once for Mother's Day which arrived three days late. (To be fair it was during COVID and we did receive an email stating they would be late.) The flowers were very pretty despite the delay. The second time, I sent flower's for an 80th birthday. Despite ordering well in advance,
the flowers did not arrive. After several attempts to contact the company, I have not received a reply. Do yourself favor and shop some where else.