FlightNetworkReviews 3,990

This company is completely useless. They're formerly known as gotogate and had such a bad reputation that they tried to change their name.

Don't book strictly. No support. Sent so many mails and responded to acknowledge but useless company.

Incompetent reps. Don't live here, have no clue about connecting flights or travel in general. Book your flights through the airline.

This company has no desire for customer service or keeping customers happy, their only interest is in making as much money as they can from you.
In my situation, their website allowed me to book a connecting flight with a 3 hour gap, which was perfect. However, the airport which my first flight landed in, to get my connecting flight, requires me to isolate for 24 hours before I can get my connecting flight. This was not mentioned on their website at any point during the booking process. And more importantly, why was I able to book it in the first place? I was charged a total of over £900 to move my first flight 24 hours ahead - of which over £300 was to cover their "administration fee's" - even thought their website sold me a product which they could not supply.
In addition, I notice I had made a spelling mistake on the first name of two passengers on the booking. They wouldn't correct their names at the same time as changing the flights and are charging another £140 to get these corrected. The flight company themselves are not charging anything, this £140 is purely to cover their "administration fee's". No matter what I said, they would not budge on the admin fee's for either of the changes, so that's about £450 in admin fee's, where their genuine costs would have been about £20.
Absolutely diabolical... what ever you do, avoid booking with these guys. Book directly with the airline.

BEWARE!

It is a shame that I cannot rate it zero stars. Is the worst company I have ever deal with. I bought direct flights on the 5 feb 2022 for my parents from LA to Brisbane direct flight in April 10 2022. When checking the flight directly in the airline I noticed the flight changed not a word from Flight Network. I called them and their answer was 'Yes, not direct flight mum'. I already knew it but nothing was updated on their site plus the airline keeps redirecting to my travel agent. Just one day ago (07.04.2022) I received an email saying your flight is around the corner, guess what! Direct flight again. I called again first time I started explaining the situation, and the lady said 'Speak in English please' I was speaking in English OMG… then while she was checking hang up on me no one returned the called. Second time the lady said the reason they never sent me the update was because I did not authorise the tickets change, what a load of b…. They never sent an email with an update or with a request of authorization. Also they asked to download the application to keep you updated with any changes, what a joke!. Three days before my parents flight still showing in their application that the flight is direct. Do not trust anything you buy in here. I am still unsure if the luggage allowance is correct, now need to try to contact the airline to make sure my parents do not have a surprise in the airport.

Scammer
Changed the price after I paid and then charged me $150 to cancel the booking.
There agents does not know anything

The agency stopped responding when I requested my refund. Flights were cancelled and i had to buy new tickets. However, they never complete the refund. Luckily I managed to dispute the transaction with my credit card company and they refunded me. Don't buy tickets from these guys and if you bought, go straight to your credit card company for support. Big headache ahead, but hopefully they will be able to help you out. Don't be scammed, don't buy from them.

My flight was cancelled due to covid. After over a year and a half flight network was unwilling to refund my money even though the airline had already refunded the money to flightnetwork. Finally i got my refund only after I filed a complaint with the department of Transportation. (DOT).
The DOT will force flightnetwork to keep in contact with you untill the issue is resolved.
I also filed a complaint with The FTC. Everyone who is having the same issue should toom

Thieves and dodgy operator. Will never book again. Booked flight to Nz Aug 2021. Airline cancelled flights. Requested refunds and was told to wait. Waited no response, follow up no response. Response, told to wait more. Raised credit card dispute and was outside the timeframe by bank. Call air nz and no reference of the booking. They also advise that agency must deal direct but last correspondence advised me a reference number (that air nz does not have) and for me to follow up directly... Absolutely the worst online agency platform I have ever dealt with.

Flight prices were okay. I paid for multiple seat selections and never got any of them. No refund!

A word of advice DO NOT BOOK FROM HERE! It's utter bull$#*! no body picks up ur call at all. I've tried calling the customer service which is apparently 24/7 at all times of the day for literally 1 month straight and NO BODY PICKED UP. Honestly it's a scam. If you would like to make any changes to your flight or if something unexpected happened u will never see ur money again. No not even if u took a cancellation protection or any cover because that's rubbish too

I booked a ticket with flightnetwork as my daughter was in critical condition 6000 km away. I got an email without any information on it other than a statement saying that it would be up to 36 hours for a confirmation. I called fight network to cancel and was told that I had to wait for their email but not to worry as it could be cancelled. I then booked with a reliable airline as well as my rental car and hotel. Four days later I get a confirmation from the original booking and now I cannot get a refund nor can I get a credit as flightnetwork sent the carrier my wrong email address and birthdate. I have spent hours and hours on the phone back-and-forth only to have the calls dropped or call the call the other entity. If this is not corruption I don't know what is for your own sake don't do it it will ruin your trip and your day.

Worst customer service I've ever experienced.
Unfortunately covid has affected everyone's plan for travelling. They should appreciate this fact. But when speaking to customer service (40 min on hold everytime) they are so disinterested and actually hang up as 'other' customers are waiting. Apparently my issues are not important enough.

Very quick to take customers money but no bothered to deal with issues.

Better off paying extra and booking with airlines directly

If you see this review run away from them. Straight up scammers. Awful customer service. Not like a rude type. They're like useless, incompetent type. Kept me on the phone for 59 minutes and at the and they said you have to call the airline and sent me away.

I have been trying to change my mothers flights for over 2 weeks. Each time I call I am on hold for sometimes up to 2 hours before I can speak to an agent. I now have a collective 20 hours of hold time. Flight networks continues to promise to return my call as their agents are not capable of changing or cancelling any reservations. The only thing the customer service can do is take new bookings, and of course, take your money.

If I could do minus 5 stars I would. Booked my dream vacation with them right before the pandemic hit in March 2020. We cancelled our bookings for a large fee (which we shouldn't have even had to pay due to circumstances) but we were promised a credit for our booking. We were told the credit would be with our Airline. The airline said their credits were available for 2 years. When we went to rebook and use our credits, Air Canada had said that they already refunded Flight Network and we had to go through them to get our credit. Flight network no longer has their email, and I've been on hold with them for over 4 hours a few times now with NO ANSWER. There is NO WAY to get ahold of them to fix this issue. Our credit is supposed to be over $1800. We lost our entire honeymoon with this company. It is disgusting that this is how they treat their customers. I would have been happy to rebook with them after the pandemic got better for travel but now I just want everyone to know how horrible they are and to stay away! They are way better online travel companies that do not take your money and turn off all communication with you!

I would give them 0 starts if I could. I tried booking a ticket with them and when I made the payment it said it didn't process and I should try again, I tried twice and got the same error so I went ahead and booked the flights directly on the airlines website with Google flights. Afterwards I realized Flight network charged my credit card and called and asked them to cancel and they said they can't! They charged me even though their website said the payment didn't go through. For sure I won't be booking with a company like this in the future!

You can't contact them via social media, the phone wait time is hours, and they don't respond to emails. Definitely don't book with them. Been trying to get a refund and they're impossible to get a hold of

They don't deserve a 1 star rating but i cant proceed without putting in
My Flight in Jan was cancelled due to bad weather, I am still awaiting refund. Despite Numerous calls, long waiting periods one day over 3hrs being passed around and left on long holding with call dropping on other times
They want to do anything but refund saying they have to get confirmation from the Airline that the flight was cancelled & wont except the email i got from Airline. 6 weeks on & numerous calls i am still hearing the same excuse. There does not appear to be any action plan or follow up since the previous calls
Its a ridiculous premature company that are hoping the customer will eventually get tired waiting at the end of the phone and move on.

NEVER NEVER BOOK WITH THIS COMPANY