FlightNetworkReviews 4,018

Look like this company is fraud. I had to cancel the reservation even before they bought ticket from airline. They have worse costumer care i have faced in my life. Person at customer was rude and said cancellation department will call me within in 24 hours and until now nobody called me. I suggest everybody not to use them. Its scam and government should take action against them. I am planning to sue them.

I booked a set time and date, pressed approve and received a different date and time.
When I asked to change it they asked for a 400 dollar change fee - this is where the money is made.
Thankfully I took pictures as below
To make it worse when given an Australian number, it was disconnected and the manager refused to take to me

As long as you don't need service it may be ok, otherwise hard to reach and very stupid first line persons... we missed a connection for a long queue at the custom in Lisboa. It's not covered by their warranty. We have been told that maybe we wanted to visit Lisboa during the 6 hours to our replacement flight. Considering that afterward we had to sleep on the floor of Milan airport with our 6 year old daughter their answer was very mean if not mediocre...
Rather have a bowel surgery in the woods with a stick than travel with them again.

This company is absolutely useless, the customer service is not there to help you, basically they give you information that you can genuinely obtain yourself, whether it is a cancellation or a change they simply just have no interest in finding a solution for you just give basic information. As an ex AITA member and agent they really are at the bottom of the barrel.

Booked my flight to Thailand costing around 2k, departing the end of January 2022. Three weeks before I was due to leave I received an email from Flight Network telling me that my flights had been cancelled by Singapore Airlines.
I applied for a refund and was told by email that they were waiting for my refund and would forward it to my account as soon as they received it.
It is now, June, and I have yet to get my money back and as difficult as this is to swallow, I have accepted that I will never see my refund.
Not booking directly through the airline is an expensive lesson I have learned the hard way.

Quick responses.
Trustworthy platform.
Great service.
Great telephone support.
Quick checkouts.
Great deals and most importantly, a great staff and call center that don't transfer you from one department to the other.

BEWARE! They are a complete and total scam. Paid $200 for seat selection. When they airline changed my flight to a partner airline, they said to contact flight network to have them re-submit my seat selection. After calling for a month, almost every day, I was kicked around from team to team and given a complete runaround. I never got my seat selection, and I never got my money for seat selection refunded. They will make your travel experience HELL. I ended up having to pay ANOTHER $200 to select different seats. Stay away- it is worth it to pay more and book through the airline, or a reputable travel agency.

First and foremost, do NOT use Skyscanner's suggested agents without doing research about them. I did so, and ended up regretting it. I booked a flight from Sydney to Muscat in May 2022 through FlightNetwork. The flight was booked easy but after a few days I received message from the airline and FlightNetwork that the flight is cancelled and gave me a really bad alternative flight. I couldn't take the alternative because of super-long transit time. I had to get another alternative to change the flight. I tried emailing their customer service (this is where the disaster began). Every time I emailed them it took them a purposefully-decided long time to get back to me (always and always took them 3 days to reply no matter what! Under the excuse of 'we're too busy'), saying that I must ring them. Then they provided wrong phone numbers. Their physical address on their official website in Melbourne was a wrong address. Eventually, I ended up getting them on the phone after episodes of real stress and hard effort, only to get multiple long call transfer waiting times, excuses and apologies that 'we are sorry, the airline doesn't accept changes'. At the end, I ended up taking their imposed alternative which was a very tiring long flight of an almost entire day transit time in Bangkok. I would like to voice this out to the online community that DO NOT trust what Skyscanner suggests when booking your flights. Majority of them are practical scammers with absolute zero customer service. As for FlightNetwork, they are true practical scammers and nothing more.

You may save an extra $20 at the start with them but they're selling impossible flights you will never be refunded for. That's how they make their money being the cheapest option, you're not saving at all you're being robbed in broad daylight

One of the worst experience of flight booking. Flight cancelled by airline and Flightnetwork team made it even worse by giving me complete wrong information on rebooking. Just 10 hours before flight when I tried to do checking I found out that my alternate flight is also cancelled and I had no option but to cancel flight.
It just doesn't end here, when I asked to cancel my return ticket as it just doesn't make sense to have just return inbound flight alone. I was forced to pay cancellation fee of 700+ dollars. There was no empathy by the staff to help.

I spent almost 6 hours talking to customer service, calls keep getting disconnected, route my calls to multiple departments and every time we have to explain situation to all the agents. Misinformation, agents gave wrong info and promises.

I will NEVER use this agency ever again.
I recommend anybody reading thsi review not to use Flightnetwork. You will regret. Use alternate well known agents or direct from carrier.
I feel cheated, to the extent that it might be a spam business.

Worst customer service in the world. The guy is robot just ask 3 questions without saying anything nice. Then transfer me to another line which there is no warm transfer. IN SHORT if you have a problem, use ONLINE or prepare 1 hour of CALL with JERKS!

They canceled our flight because of covid-19 but when I asked them for the vouchers or refund my money they didn't do anything until my tickets expired. If you want to lose your money, FlightNetwork is the Best Choice

I'm so frustrated trying to make a change. Their customer care email is automated. When call you don't get through I don't know how they operate. Can anyone please help

I had the exact same horror story as everyone else here. I wonder if there is a way for all the affected to gather to raise a government complain against this company so we can prevent they keep on stealing.

This Flight Network is a fraud service, hence don't book the tickets in advance and try for cancel/modify they will say while booking by taking extra money with other services and don't trust that.

First of all it is fraud and be careful and you want to get the deal from them then one day or two day before to travel you got a deals from them then book the ticket and don't take any additions things and book only basic fair and utilize the booking else your are wasting the time and money with them.

I am the best example for that I booked the 3 months before with flexi ticket with insurance to travel and canceled the ticket 2 month before to travel and keep sending a mails for cancel the ticket and refund because they never response to calls and your balance will get over. Oman air also support this guys to cheat the people, I have raised a complaint with them also they are also not bother.

The travel dates also reached and crossed but they did not canceled/refunded. I spent a lot of time and money for calls. It is useless.

************Please take care from this frauds****************

Thanks,
Harikrishna Gajula

My flight was canceled and although the airline was ready to refund but needed refund request raised by the travel agent so i called flight network. The first time lady said refund is requested, called them again to track status pf refund and found out refund was not requested and will not be allowed, then sent them email received from the airline that said request refund via travel agent so they reopened the case but then rejected again after 5 days. It was a $2500 ticket that i now have no idea how to get refund for and they are not responding to emails or calls. Terrible service, company is a scam.

Skip this useless intermediary site; they would charge you $45 for a refund and want you to pay beforehand; cannot deal with the airline directly, you have to go through them for any questions and the answer comes back to you in several days ---beware that you have 0 support at the airport as the airline will direct you to call the 'agency' DO NOT USE THIS HACK OF A SITE

Working with them on rebooking on an open ticket that was cancelled due to Covid. They make you wait for hours and finally only checks 3 dates and says nothing is available, call again with other 3 dates which again might not be available after long wait. They just want to keep you money. Bad customer service and we might loose $3000. Do not book through this website.