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Compare thousands of cheap flights and find the best deals on airline tickets and hotels. Book your discounted airfare on Flightnetwork.com!
The company's reputation reflects a mix of efficiency and frustration among customers. Many users appreciate the quick booking process and ease of navigation on the website, highlighting a generally positive experience with flight confirmations. However, significant concerns arise regarding hidden fees, misleading pricing, and inadequate customer service, particularly in resolving issues and providing support. Customers frequently express dissatisfaction with the lack of transparency in additional charges and the challenge of connecting with knowledgeable representatives. Overall, while the booking experience is often efficient, the company's customer service and pricing practices require substantial improvement to enhance overall satisfaction.
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Easy to follow instructions. It was easier to booking a flight from Kigali to Chicago Ohare international airport.
I was all the way to purchase and "something went wrong - you can refresh this page". I did my purchase for a much lower rate disappeared and I had to start over. Same info and I purchased a flight almost $400 more than my original cart. In my original purchase attempt, my seats were $5 and $15. In the new purchase they are almost $81 total. Gads. Initially my1 bag was included in my fare; oop the final purchase the bag was $203. Feels like a scam.
First time I've used this site for booking and I must say it's nice to save on air tickets. Confirmation emails were fast. Flights are still far off so we'll see how the follow up contacts will be.
As always today to get the cheapest deal you have to reject all add ons that pop up as your booking, if that's what fits your needs.
We travel many months of every year so we'll be using this booking site again.
The amount of upselling add-ons is annoying and the process of booking a flight took a very long time.
Very smooth process. Thanks for your service, i will use you more often
It was the fastest and easiest way to get my tickets. The information required was the regular one, and it was nothing complicated; moreover, it was available as soon as your itinerary was available on the airline.
As both my flights (Ank-İst and İst-Ank) were cancelled due to weather conditions, I was waiting for payback from Flightnetwork. But no payback at all...
Flight Network son uçak iptallerinde iptal edilen biletimin bedelinin ödeme tarihine dair hiçbir şekilde bilgi vermemekte, AJET'ten sorulması gerektiğini bildirmektedir. Oysa geri ödemeler acentelerden yapılmaktadır. İptal ödemeleri için arşivlenmiş olarak da bilet bilgilerime ulaşamadığım için (sipariş numaram sistemden silinmiş) ödeme yapılacağından büyük şüphe duyuyorum. Ayrıca webde tel no da görülmüyor. Ne yazık ki güvenilir bir şirket imajı çizmiyor.
Overall I had a good experience, however, I couldn't understand the billing part! It was also frustrating to get so many other offers costing extra money.!
Booking was a little hard to follow, but manageable. I think it all worked out.
Consistent with quote without hidden cost. Quick and Easy to use website.
I found the website very easy to use with flexible departure times
It was smooth enough. Took me a little while to make sure i was getting it right.
The website was easy to use. Gave. Me options for flights, seats, and insurance. Quick response after entering booking information requested.
Unfortunately I have booked a ticket through this so called site on first week of February. I made a mistake in my month selection. Instead of March 17 I booked for February 17. I started contacting them Immediately after I made the booking and they were asking me date change fees more than the money I paid for the ticket. Then I asked them to cancel it and refund the money. I have contacted this people few times for follow up but they are telling always that their technical team will contact me. But nothing happened. I was waiting for that till February 16 and still they didn't cancel it and I was worrying that it will go as a no show and I will loose my whole money. Then I called air India customer service they asked me to pay Qar. 200 for changing the date and paid directly to air India and they issued the ticket for March 17. On March 17 I went to the airport and check in people was telling me that my ticket is not valid. Then I called airindia and they told me that my travel agent cancelled the ticket and they can't do anything. So again I called this travel agent and they said it's cancelled. So I couldn't fly on that day. I lost the ticket money and also the date change fees. Today is April 5th and there is no information about refund or money. The terrible customer service from this so called site called FLIGHT NETWORK. So I request everyone to be aware of this and try not to book from this site. I have all the communications with me if anyone like to verify. I am going to file a complaint in the authorities related this. SO PLEASE BEWARE
Other than having to scroll down four pages to find a suitable flight, once found it was quick and efficient.
Very please with my experience. Always able to find a flight that works for me.
They charged me a last minute $70. This is not acceptable behavior.
Answer: I have the same experience on 07/21/2021. I was on hold for 1 hour for two times and then it got disconnected.
Answer: Hi there, the promo code box is under the insurance section on the final step of the booking process. We can certainly add the code to your booking however, I will need your booking number. Can you provide? Once we have that we will issue you a refund. Have a great day. / Courtney
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