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The company's reputation reflects a mix of efficiency and frustration among customers. Many users appreciate the quick booking process and ease of navigation on the website, highlighting a generally positive experience with flight confirmations. However, significant concerns arise regarding hidden fees, misleading pricing, and inadequate customer service, particularly in resolving issues and providing support. Customers frequently express dissatisfaction with the lack of transparency in additional charges and the challenge of connecting with knowledgeable representatives. Overall, while the booking experience is often efficient, the company's customer service and pricing practices require substantial improvement to enhance overall satisfaction.
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Do not be fooled, this company has no phone number available and it is impossible to reach them as I have followed all of their instructions and they do not respond. One BIG FRAUD!
You nickel and dime your clients. You make the process very difficult with your constant asking for more money, especially for services that SHOULD be included.
Easy to navigate site. Good prices. Better than other sites I have used. Quick email verification of order.
Website looks different now, It didn't have the choice to pay for the luggage
Very easy to navigate through the website. Was very impressed
Everything went very smoothly. Thank you! Looking forward to the trip.
So far so good easy to use. Don't have anything else have a nice day
I thought I was on the Allegiant site when I booked my flight. However i was on your site. I got an order number but not a confirmation number. I called your customer service number twice before I got the correct confirmation. My confirmation from Allegiant stated cost of $376. I paid you $558. What service did I get for $182 by using your site besides AGRAVATION? I would have selected a minus star if it was available
Easy to navigate. A little confusing with too many booking options for upgrades.
Great prices and easy process to check out! Will use again and recommend 5*
The booking process was easy but we have been Allegiant for many years as our children are in Orlando. I was shocked by the prices listed today for a carry on bag and seats. Allegiant is no longer a lower priced airline if they are nickel and diming their customers. Also, we have points through the option to use them was not available! We may be done with Allegiant!
Thanks for making the process very easy! Super excited 🤩🙌
Not so easy on mobil device. Completed on PC. Should have done it that way from beginning.
So far, so good... confused about seating, but was on hold for 30 minutes to have my question answered.
It feels good. I will come again next time. 50 words are too long. I don't know what else to write.
Answer: I have the same experience on 07/21/2021. I was on hold for 1 hour for two times and then it got disconnected.
Answer: Hi there, the promo code box is under the insurance section on the final step of the booking process. We can certainly add the code to your booking however, I will need your booking number. Can you provide? Once we have that we will issue you a refund. Have a great day. / Courtney
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