FlightNetworkReviews 3,969

I'm a senior citizen and my eyesight is not what it was... I'm 63 and wear glasses for reading and distance. I didn't notice the small print on their webpage that mentions that the seat selection is an extra charge. What is worse is that they know that there aren't enough funds allocated on their site to seat selection approval by the airlines and so you can be almost 100% sure that the airlines will reject your seat selection so this is an outright farce to charge you more and a you won't know until you've paid that you were sucked in with no way to remove the option at the end. On top of that, the CSR was rude in insisting that they were right and that it's my fault for not seeing the small print... that maybe so but Quebec retail sales law says that you have the right to cancel options within a certain maximum amount of time after a purchase which is not the case here. I will be reporting this practice to the BBB and also to the Quebec consumer review board. Make matters worse they e-mailed me back insisting that they were right and in their right. Ridiculous! They showed no willingness to apply a certain amount of goodwill. Several times in my call back to them which by the way was only about 4.5 hours after my initial purchase and when I received their confirmation back by e-mail, I told the CSR that I believed him and that I had to get off the phone so that I could get back to work and he insisted that I listen to him. What a condescending SOB! If he were my employee, I would give him a stern warning and next time I would terminate him with just cause! I'm still so upset about this guy's poor behaviour that I have if I had a change of heart I would give the company a failing grade and post it all over my social media: FaceBook, Twitter, Instagram, LinkedIn and Messenger!

We are seniors and have to fight for every dollar. Your company was successful in " scamming us for a fee on Trip cancellation of $74.24 that we did not want or order and then " Seat selection fee " for $24.94 which does not even give you the right to choose a seat. We spoke to a man named Anthony and I would never call him a gentleman and finally he relinquished $30.00. Wow, and later he called back on my cell and told me to hold that maybe someone could help us even further and I did for 15 minutes and no one ever came on the phone. Totally unprofessional. I assure you I will do all I can to make sure this is known to all my many contact's and I will use social media to let others know not to be scammed by your company. NEVER AGAIN.

Completely bait and switched. Chose FlightNetwork based on the seating availability and pricing. Selected flight and selected seats (PAID for seat selection). Upon confirmation and checking flight, I was given seats not even close to what I selected. Checked seats I selected and see that they are still available, but not given to me because they costs more. COMPLETELY FALSE ADVERTISING here. On their booking website, they show you seats available, that actually aren't, just to draw you in to book with them, then they just give you any seat after AND still charge you a seat selection fee.

Another shady tactic they use is the "Feedback" request. Each link they show you goes to something different. Satisfied and excellent brings you here (which is how to sort through good reviews) and unsatisfied customers goes to a Survey Monkey survey and DOES NOT go to their review site. Very manipulative and shady practices.

Should avoid this company. They don't seem to have any integrity and just wants to lure you in. If they were more upfront and honest, they wouldn't be so bad.

My wife made a mistake in entering her name (entered two n's instead of one). Called immediately to correct it. The f**king mumbling a**hole on the other side would not budge unless she paid $200 CAD to change the letter. It costs less to go to the Canadian registrar's office to change your entire name. Cancelling would refund her only 50%. Talk about getting caught between a rock and a hard place. I picked up on the conversation and totally lost it on the mumbling prick. He then changed it with no charges. Never been so upset at a scam in my life. How does the government audit thee companies and give them a pass? It's beyond belief. Never again will she make a mistake to book something through this clear scamming so called "company"

This flight booking service needs to be shut down seriously! They are basically a gaggle of slime-ball criminals whose call centers and no doubt head offices are located in some backwater INDIAN village with probably 5 uneducated, barely audible grumpy losers who are bottom of the barrel type people who do not mind telling you to go to hell and will sit there and explain their scams with no shame. The main scam they caught me on was selling me flight cancellation insurance claiming it was 11.00 and then they asked for my C. C. info and THEN the bill came back as 93.00 for the insurance, whereupon I called immediately to cancel the insurance and was told under no circumstances was that permitted and so then I said fine cancel the entire purchase and was told this was impossible too since the tickets were already PRINTED, like after less then 5 minutes after I clicked on the complete purchase part and saw they were scamming me for almost 100 bucks! These people are professional scum... Indian 3rd world criminals and they really need to be barred from internet business and I am so pissed at them I just might do it. Oh ya, I called today 2 days after this fiasco to see if I could change the dates, since I was badly assaulted yesterday and my face is a mess, no way, minimum 350 dollars more, so I asked about cancelling the trip since I paid 100 almost for the cancellation insurance and I was told to get it I would need proper documentation saying I could not travel from my injuries! So in the end the cancellation insurance I was badly scammed with does not even cover you unless you have proof of injury! These guys are a blight on the online booking community!

Illegal Additional Charge: This company charges approximately $19.00 dollars for selection of a seat on a flight that has already been paid for. So why would the company charge you for your seat? Hasn't that been already paid for with your purchase of the ticket? Beware... I believe it is an unacceptable practice! Passengers should clearly notified beforehand about this, if at all they want to apply this charge. When the company was contacted to cancel the charge it was refused, indicating the purchase was final.