FlighthubReviews 5,076

Very angry With all the problem that is going on and the airline agree to give a full refund and you guys gave a credit so disappointed and angry the way you guys could improve Service is by giving back people their money that would be better and not only that who to say that this coronavirus gonna blow off before May 31 by May 31 we lose our money on fear $839 go down the drain no thank you

This company took unauthorized payments from my credit card. They refused to refund a cancellation. I requested my insurance be cancelled. Manulife cancelled it and confirmed with email and flight hub would not give me the money back. Do not book with this company. Impossible to get a hold of them unless you press the number to book a new flight. Flighthub also stated they tried to call me to confirm cancellation but there is no record of this and no voicemail or email. They did not attempt to contact me.

Hola, we had to book a fligth rapidly because we have to go back from Puerto Vallarta to Montreal, Canada, the government forces us to return. We made a mistake and put the wrong date when booking our fligth. Instead of putting the 23 of March, we put the 24. We had to cancel that fligth within an hour and we didn't think that we would have to pay a penalty for the cancellation. We corrected after and booked an other fligth for the 23rd. We enjoyed booking a fligth with FligthHub and would appreciate if you would consider reemboursing us for that cancellation fee.
Thank you
Madeleine et Gilles

Less than 24 hrs from booking I attempted to cancel my flight. The operator said no one including their supervisor has the ability to make an adjustment to fees that have been billed. $375 in fees later... but strange that some folks qualify to have the fees waived. Who are these special flight hub people with magical fee waiving power? Not the customer service personnel or their management! Wish they would do the right thing for the now "never" client instead of racketeering the air fare industry.

Don't ever use Flighthub! We never will again! We have a trip beginning March 25 traveling to Venice returning from Rome. Airlines insist you go through Flighthub. US State Department, US President, and Italian government tell us not to fly, yet the airline - Lufthansa - and Flighthub want to charge $750 to cancel our flights!
For 2 weeks now, I've made 5 phone calls to Flighthub, spoken with 7 different employees, with the average time waiting over 1.5 hours. Have changed their phone lines in last 3 days where it is impossible to get a human. Tell you to go to website. Website says they will call you! Twice, I've gotten up to the Manager level and they say they will get back to you, and no one calls back. Our flight is into Venice and returning from Rome.

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Your booking qualifies for either a refund or a credit, subject to your ticket restrictions and airline fare rules. To cancel your flight, it is necessary to pay an administrative handling fee displayed below.
Review refund details
We will process your refund immediately, but please allow up to two billing cycles (6 to 8 weeks) as your bank or credit card company may require additional time to process your refund and for it to reach your account.
REFUND
Original Fare: $ 1113. 80
Airline Penalty: -$ 600.00
Total Refund: $ 513.80
HANDLING FEES: $ 150.00