FlighthubReviews 5,076

Always easy to use and seems to have flight prices that beat other websites!

I bought insurance for cancellation and change, turned out to be for 48 hours! Air france cancelled my flight and Flighthub won't refund me! They charged me for handling fees and they gave me credit to use within 6 weeks, during the pandemic! Customer service agents do not speak good english They don't understand. They are not willing to help or file requests or complaints. I requested a refund, I ended up being charged more money on my credit card without being informed.

I had an awful experience with Flight hub and I will never book with them again. I was stranded in South African and not once did someone notify me that my flight was cancelled. When I finally did get in touch with someone, they didn't know what was going on and giving me misinformation. I was told that I would not get refund if I cancelled and only a voucher which I would have to use within 6 months to the same place. Unbelievable. None will be flying in 6 months. Then I was told to phone Air Canada in which I did and kept getting passed back and forth. Essentially I was doing their work for them. Last I heard I am only due to receive 150 dollars back for a flight from South Africa to Calgary. This is unbelievable. What a horrible experience. They outsource their staff and do not train them which makes it more difficult in a already stressful situation. If anyone knows of a lawyer please let me know.

Flight hub need more training in how to handle people and the business of flights. I literally called 15 times. They re-booked my ticket to the wrong place then cancelled and re-booked but no one know where my ticket is. I called and called and called again... I had to confuse their equipment by calling from another phone and put in some other information for them to answer their phone because I called too many times they decided not to take no more of my call. So needless to say I had to leave my $644.35 with them and purchase another ticket close to 800.00. Stay away from flight hub. That is one booking number after another and no confermation on the actual airline.

Sur flightshub on voit plusieurs options de vol avec plusieurs transporteurs différents. On nous indique les meilleurs offres disponibles. L'achat se fait rapidement. On voit aussi les mêmes informations que sur les sites de transporteurs.

On flightshub we see several flight options with several different carriers. We are told about the best deals available. The purchase is done quickly. We also see the same information as on the carriers' websites.

WORST COMPANY EVER! While every other company is providing free cancellations for flights restrictions/cancellations because of Covid-19 which is out of the control of the customer, Flight Hub is charging you $35 to cancel flights that are being cancelled because of Covid-19. These cancellations are out of the control of the customer and we shouldn't be charged for this. If Flight Hub feels that it's necessary to charge someone, they should charge the airline, not the customer.

While talking to customer service, we were told that they couldn't escalate and the agent (Jet - or at least that's what he says his name is) told us that they didn't have a last name when we had asked. "You weren't given a last name"? Their response was "No, I don't have a last name". "Do you have an employee ID number"? Their response was "No, I don't have one".

Worst company & customer service ever!