FlighthubReviews 5,076

We booked with Flight Hub for our trip to Florida. My father wanted us to change our daughters' flight by one week so that she could fly with him a week early to spend time with her grandparents before we arrived. After 5 attempts talking with the CSRs from Flight Hub (was hung up on twice, was told I would get a call back and did not once, the other two times I was directed to Delta who told me that Flight Hub HAD to change the flight, as they were unable), I was still unable to get anyone to help me.

Also, I would like to point out that I am aware of the extra charges and willing to pay, I'm not even trying to get out of that!

I am now on my 6th attempt to get help (currently on hold). Oh, was just directed to the survey (gave a terrible review) and was hung up on. So now I will try for the SEVENTH time to get someone to help me.

I cannot believe it is this hard to change a flight. I will never book with Flight Hub again, I would rather pay the extra money and deal directly with the airline!

Customer service is TERRIBLE. They take your $$ and then want nothing to do with you afterwards.

I booked tickets from Toronto to Thailand through flighthub (China Eastern airline). About a week before we were to leave, I received an email from China Eastern saying our itinerary had been changed and to contact them. It was impossible to get through to them after trying many times. I finally contacted flighthub and was told a new itinerary would be emailed to me. A new email never came, even after calling several times. In one of my calls, the flighthub rep gave me details of a new itinerary over the phone and promised I would receive a confirmation email in 15 minutes. I waited 2 hours and called back. Same promise was made that an email would be sent. It never came. We went to the airport on the day of our flight only to find that even though our names were listed as passengers for the flight, it was never properly confirmed and we were not able to receive a boarding pass. After several more calls to flighthub from the airport (again, with promises being made that a confirmation email would be sent), our flight left without us. This was our first big overseas trip and I can't describe the disappointment and utter disbelief that this was happening. We ended up waiting at the airport until China Eastern opened their wickets (8 1/2 hours after we arrived) and were able to get a confirmed itinerary. We finally flew out 12 hours after arriving at the airport. What a nightmare! Flighthub is happy to take your money but useless in solving any problems that may arise. Next time we will definitely book through a travel agent.

Really wish there's a way i can give zero stars. I bought tickets for myself and 2 kids. Before buying I asked and was told I could change my travel date as long as I used the ticket within a year. I had to cancel my dates, I did this up to a month before my travel date, they still assured me that i could use the ticket within 1 year. 4 months later, I tried to use my tickets, at first they agreed to change to my new date and I was put on hold for a long period of time, till the line cut off. I called back and was transferred from one person to the other, in the end they told me that I could not use the ticket anymore as it was no longer valid. I was shocked! I called back severally but nothing was done, they insisted that the time period for me to use the ticket had lapsed. I called the airline directly and they assured me that my ticket was still valid for many months but there was nothing they could do for me since I did not buy directly from them. I lost a lot of money to these people, wasted a lot of time on phone with them mostly being put on hold. I advise friends and family to keep away!

I recently booked a flight on Flight hub going to the Sates and for some reason it didn't work even thought confirmation came through so I ended up booking it again with a confirmation. The next morning I received an email addressing there was an issue and that the first flight was book correctly and visa was processed, I called them to advise them about the double booking as their website cause the error, I'm now being forced to pay 2 $75 cancelation fees even thought the error was on their end. I could go on but I don't want to waste my time.

On another note the communication skills of the person I'm talking to is really bad and I feel like I'm talking to someone in Asia. Very poor customer service and its the last time I go thru that website

They accidentally charged me 3 times for my flight. I contacted them on Dec 6th, and they promised me a refund for the mistake charges within 6 weeks.

Over 6 weeks later I called them back, no refund. They tried to tell me they had already refunded me, and to contact the bank. I knew they had not, and the agent then tried to tell me that it was going to take an additional 6-8 weeks to refund.

This charge is on a credit card and I cannot afford to pay the charges (over $7000!). Therefore, I have interest building up on it. By the time they get me a refund within 6-8 weeks it will be around $1200 in charges.

After 5h on the phone with them the most I got was that i would get a refund in 6-8 weeks, but was unable to get any email confirmation about that. They refused to pay for the interest charges.

This was not my mistake, and yet somehow it is still my responsibility to pay for it. Not impressed.

Update**
Still have not received anything back. Not even an email confirmation that I would be getting my money back.
They requested my booking number (like they did with everyone else), but have not heard back from them. They just say that to look like they are helping.

Unfortunately we received the news that my sister had to undergo a gastric bypass. She had been reporting on the phone about how it would help her if some of her family was there during the operation. Overall it was a rather stressful week, and we needed a simple but effective booking for the last minute. We don't normally travel but had heard about FlightHub, and they were able to give us the rates you'd get at any given time, not just for special occasion. Overall, they made our lives much easier throughout.

You will notice in all the reviews below that Flighthub's response is similar. They say please direct message us your reference number and we will contact you. Please know that this is purely for optics. They will infact NOT contact you and you will never hear from them again unless you take the initiative and then you will get no satisfaction. Flighthub replied to my posting last nite saying they would contact me within 12 hours. 12 hours have come and gone and I have heard nothing.
I figure I've paid to learn a lesson. The lesson is: Never book through Flighthub.

I booked online my brother overseas... and then family emergency came up... I had to book same flight with my brother so we can bring back our dad home who was sick... when I call them little would you understand the agent... she could not do connection from Edmonton, Vancouver to my last destination Nairobi... I had to buy separate tickets which I paid extra money... worst is that to get an answer on any question related to your ticket, they will ask you to wait 3 to 5 minutes on hold, and they will usually come back between 5 to 10 minutes to continue the call. Not only that we had to change our flight early they told me $300. Each that was not true I end up paying $525US... each of us... not only that I had return back to from Vancouver to Edmonton... I asked them need to change they told me it will cost me $600 dollar. I no way... bought anther ticket cheaper... also they have billed my credit card more than I thought... please stay away this scam website called flighthube... am giving you all these info because helpless of this guy's... scam. Scam...
Abdi

This company is awful! 1. Constant hidden fees that show up on your credit card. 2. If you go to the actual airline website you will find the flight cheaper. 3. God forbid, you need to call the customer service centre to ask for help, you will get someone who speaks terrible english, says one thing, and then backtracks two seconds later and then argues with you about what they just said. There is no grace period for changes and cancellations. They are absolutely useless. AVOID USING FLIGHTHUB AT ALL COSTS.

We booked many flights on this trip. We had absolutely no problems on any except the Calgary to Vancouver trip. We had been notified of changes and immediately contacted them and was sent a new itinerary. Twice. Unfortunately we were unable to board our plane as apparently the ticket was not reissued. The ticket counter at Air Canada could see the ticket but could not let us on. After many unhelpful conversations with flighthub from the airport we had to book a flight on Westjet for $600 so that we did not miss our connecting flight. There were no more problems. On our return i have been phoning flighthub since the end of November for a refund. I have talked to many pleasant agents and 1 supervisor. I have all their names and they have all promised that it was indeed their fault. I have received no refund, no phone calls, no emails. The next phone i will make will not be pleasant. Has anyone actually tried to sue this company? If know they are hoping i will give up but that is not going to happen! They admitted it was their error and could easily pay. Would interested to know if any one has ever received a refund and how you went about it
Pat Harsch

1. You will typically pay a higher fare compared to booking directly with the airline. While Flight Hub advertise "stellar" prices "only for you" (sound familiar?), you can easily find a better price booking directly with the airline. Flight Hub is a travel agent and operates on a profit.
2. You can often find more options for that airline when you book directly.
3. By purchasing through Flight Hub, you enter a contract with Flight Hub, NOT with the airline. Always check the fine print. There are terms that may be different from the consumer guidelines under which airlines operate. For instance, many airlines offer a 100% refund (no questions asked) should you change your mind within 24 hours of booking. Curiously, Flight Hub does NOT extend this to its customers. You may be quite surprised (as I was) at details of the terms with Flight Hub.
4. As with (3) above, should you run into any issues with a flight (such as a change request), the airline provides direct support to customers who have booked directly with the airline. You will need to contact Flight Hub for any changes to fares booked through them. You will pay a "special" Flight Hub fee on top of the standard airline change fee to make changes to your fare. I requested a change only in the outbound leg due to a death in the family. The airline change fee (along with the difference in fares) would have been reasonable, but with the addition of the "special" Flight Hub fee, the change was cost prohibitive. I made three separate calls to Flight Hub and spoke to different agents who, although polite, explained that their manager was unavailable. Because of that "special fee" (in my case $250 for 2 fares), it was less expensive to re-book the ENTIRE trip directly with the airline, and I had to forfeit the value of the original booking with Flight Hub.
5. You may be inundated with an incessant stream of spam directly (and indirectly through Adware and other spyware) offering "discounted fares exclusively for you" for weeks or months following your booking.
For further evidence, check out their Better Business Bureau rating (F) in this link:
https://www.bbb.org/ottawa/business-reviews/online-travel-agency/flighthub-in-cornwall-on-*******

I expressed concern that the connecting times in the flight I booked with them might not be enough. Contacted them to see about the possibility of changing either flight to give more connection time.

The whole experience was mad poor for me when the agent came out and said that if I missed my flight, that nothing would be done for me and that I would need to pay for a new ticket and not be refunded any money on the old one.

Is there not anything that guarantees that if I miss my connecting flight, through no fault of my own, that I would be put on another available flight? The flights were booked together.

Booked four flights for a holiday in Portugal. Had to cancel for health reasons. I was quoted 150.00 dollars each for my wife and I for cancellation. They reduced it to a hundred dollars each. They carted me 200.00 for EACH flight. What a scam. When you call they will not tell you where they are located. Their agents all speak English as their second language. I have called three times asking for an email telling me that our flights have been cancelled and that they are not refundable. I am still waiting. I have never been so frustrated in my life. This experience has cost me three thousand dollars! Do not use flight hub.

If your health is important to you, than stay far far away from this tiffs.
They might catch you with a very attractive ticket pricing, but once you'll click the submit button to purchase your ticket then you're in big trouble, and the misery and aggravation will start from that point of time.
Here are the points you can expect.
1. Any little inquiry you'll have and you'll need their customer support's help, your call will take a minimum of 30 minutes of your valuable time (it can take an hour or more some times).
Their customer service are based outside the country in India etc. ("to save them costs"), and you can hardly get a fluent conversation with their agents.
To get an answer on any question related to your ticket, they will ask you to wait 3 to 5 minutes on hold, and they will usually come back between 5 to 10 minutes to continue the call. If you have any doubts on what I just wrote, than I encourage you to call them NOW, and you'll right away see that I was right.
I bought from them a multi city ticket when I was traveling from Montreal Canada to New York and then to Tel Aviv, and I would not exaggerate that it took me HOURS to settle simple changes to my itinerary, when I could of gain this valuable hours by paying only a few more dollars to a local travel agent or through an alternative online travel agent.
2. For your information, if for any reason you'll need to cancel by them a refundable ticket, then you will be penalized by them by a minimum of $450 and up.
When I questioned them on it, that in their terms and obligations of the ticket (when doing the booking) they write a maximum of $250, the told me that they don't have any answer for this and they can only be 'sorry' for the inconvenience (what a shame).
In this case I didn't have any other choice and I was forced to cancel my ticket, and I had to buy a new ticket, because to make a change to that ticket would of cost me close to a thousand dollars.
I warn you. Please don't get influenced by the price only, you'll regret it for life.

Horrible experience. Booked a flight at what I thought was a good fare. I was emailed more than
24 hours later to inform me that the fares had
Gone up and that I would have to pay an additional
$100 to keep the reservation. Spoke to a supervisor
That was completely useless. My options were to pay the extra money or cancel the reservation.
Where I come from this is false advertising!
Spare yourself the aggravation and book directly
With the airlines.