FlighthubReviews 5,076

FlightHub is worst website to book Airline tickets on... NO after sales services... Never going to book any of my flights here and will not recommend it to anyone... Had to call almost 15 times in 4 days to reschedule flight because flights are available but their system won't work, when system works call drops while I am on hold( even though they ask for a call back no. They never call back so you talk to a new agent every time)... After all this I am told to either call 10 days prier to when I wish to fly and they will see if they can reschedule my return flight OR pay for a new return ticket. I am told by agents that tickets are available but sustem won't allow rescheduling( How is that my fault) Worst After Sales Services

Booked a flight with these guys and like so many others on this review page it changed the dates to a month later. Found out when I got to the airport. Called their customer service and also like everyone else the just kept telling me I had to pay $175 to change a booking on dates I never booked. Eventually ended up booking with westjet at the counter for a new plane ticket. These guys are a total scam and as soon as I get home I'm getting busy going after them for monies paid to them, for the other ticket and costs. We're just getting started resolving this issue.

I posted a review in March and was told that I was given a credit... after all of the incompetence and poor service. Have you ever tried to obtain the credit? The airlines told me I could not utilize the credit directly with them and I had to book through FlightHub again. Once again I had to travel for business and contacted them thinking I could apply the credit to my booking... which I had already paid a cancellation fee... the agent told me there would be another service fee attached to that booking!
That is fraud and needless to say I declined. I want my credit refunded and have people looking into this company. Stay away!

I am someone who works and customer relations and I cannot believe the service I have received.
I have a trip booked to New Zealand in April with 6 people. I booked the flight under my maiden name (my passport was under my maiden name) but unfortunately my passport was damaged and I was told to get a new one. Because I started the process of legally changing my name, I HAD to get my new passport in my married name. I called Air New Zealand and sent them all my information - they said it was possible but I had to go through Flight Hub. I have been on the phone with Flight Hub almost every day (minimum 1 hour calls... most of the time on hold) and every day I am given an excuse or a change in story or a different reason why they cannot change my name, blaming Air New Zealand, blaming policy, blaming me. In all honesty - I didn't want to get a new passport, but unfortunately I did. Now I just need help to solve this issue but two weeks have passed, the price of the flight keeps going up and I still have no idea if I will be going on this trip. The customer service has been so rude they have brought me to tears more than once. I just need to change my name on my ticket and I can't understand why this is so impossible especially when Air New Zealand had all the information and said yes they would do it! They have told me they would call me back with information and never have. I have to call every day and they are saying Air New Zealand isn't opened although I can call on the other line and they are there.

I cannot believe a company operates this way. I cannot believe customer service would treat someone this way, and I can't believe I may not be going on a trip because of a lack of customer service - the exact reason they are there. I will never ever use Flight Hub again - I will tell everyone and anyone about this experience and I can't believe I am being penalized because my name has been legally changed.

I booked a flight to Florida through Flighthub.com. Seemed like a no-brainer as the cost was WAY lower than anybody else. I was ready to press the Purchase button when, thank God, my wife saw that they had changed the dates on the flights. The only notification was a single line that did not stand out very much if you weren't looking for it.

The new dates were not a big deal so I go ahead and book the flights for myself, my wife, and our two young children. They have the usual choices of seats and extras. After booking, I received the confirmation email, and only then did it notify me that these were not in fact economy seats. They were "Basic Economy". For those that are not familiar, this means that you may not reserve seats and are in no way guaranteed to sit with each other. This is simply unacceptable with small kids.

I called the customer service number and was greeted by a woman with a very thick accent that was hard to understand. I explained the situation and that it was simply unacceptable to be booked basic economy and it was not disclosed prior to booking. I asked for a refund. She reluctantly agreed after "speaking to management." I also verified with her 3 times that I would be getting back the ticket price as well as the fee from Flighthub.com, to which she never explicitly confirmed. She would only confirm that I would receive a full refund within 2-10 days.

I was able to book the same flights directly with the airline, in the proper seat class, for just slightly more. I should have known better than to use a site that I didn't know was reputable. Now we shall see if I actually receive my refund or if I will have to fight for it. I will up to three stars if I get the refund in a timely manner.

I was trying book ticket from Edmonton to Delhi entered my debit visa info and when processing was going on it showed up message that check your card details and ticket or any reference number was not issued later on I checked by bank account and money was deducted from there in the name of air can_V... I called flighthub and they said no booking was done so they are not able to do any refund asked me send screenshot of account transaction I did that they still told me charge was from air can they don't see any booking under my name, phone or email address. So at last I had to all my bank and explain the issue to them... don't buy from this website flighthub they are fraud

They will not refund your ticket if something happens and you can't go. They'll say to call the airlines, the airline will say it's not their responsibility as you booked though a third party. Tried to contact the flight hub number on their site and it wouldn't even connect. My mistake honestly, should have known better than to trust it. Only third party flight booking company I'd trust is Google flights. Their cancellation policy and flight change policy is also terrible.

They took my money$40 other a ticket plice. Its a cancellation poricy.
I dont need the option, and also the web site sistem has a trap a lots.
I have many troble with this company in this week. I asked them by phone, she hold on my call over 1 hour.
They dont care you are customer. They dot know a customer service.
I have never seen this bad service.
Be careful, this site has a lots of traps.
They are thinking how to take your money.
You can see another review. They explain such a bad website Flight Hub.

I needed to get from Halifax to Edmonton an FlightHub had the cheapest fare, seemed like a no brainer. First, I make the booking using a debit/visa card, which works when buying flights from any other website, but about four hours later I received an email saying that the card was rejected and to make other arrangement. Ok, it happens, no sweat. EXCEPT FlightHub has allowed the airlines to immediately take the money from my account. I had to go through my bank to unauthorize the payment, and it took a week to get back. I didn't have any extra money to rebook, so I had to wait for this money in order to rebook.

A week later, after rebooking and receiving confirmation of booking, I called customer service because my credit card hadn't yet been charged and I thought something was up. Of course, the rep said my flight had been cancelled. Thanks so much for the notice. When I asked why, the woman rambled on about the cost of the flight increasing by over 100% so it had to be cancelled, and I would have to rebook. Well as you can imagine, costs are about $300 higher than they were when I initially booked, and I can no longer afford to go. When I asked the woman how they could help me out, she rambled on, barely intelligibly, and hung up on me.

Now I can no longer afford the last minute fare to Edmonton, and can't go on the trip that my in-laws pre-booked and paid for. I'm sure some people have great experiences with FlightHub, but it's not worth the risk...

Booked a flight to Hawaii a few months ago; great deal. I get an email yesterday telling me to contact Flighthub for "immediate attention."
When I called at first they didn't know why I was calling. After a lot of "so if I hear you correctly, you are calling because you got an email from us..." crap, I was finally told that my return leg was switched to another flight, resulting in an almost 3 hr layover from a previous 60 minutes.
From there I heard things like "airlines require 1 - 2 hrs connection time", "your original flight is no longer available" (it was on air canada website still).
When I asked to speak to a supervisor, the first agent hung up on me.
When I called back and listened to their jargon (they obviously were not familiar with air line policies) I was assured the flight I originally booked was unavailable. When I asked for the agent's name so I could file a complaint, I was told "Daisy" but no last name, no rep# and no location to where I was called (she said she wasn't allowed to)
When I asked to speak to a Supervisor again, she made me wait 5 min on hold and then wanted me to wait another 5 minutes. I hung up
Will never use Flighthub again

Terrible customer service. My husband had to fly to Europe on a very short notice for his mother's funeral. He almost didn't make it to the plane as Flighthub double booked his reservation and it took airline almost 1hr and1/2 to try to fix it. When I called the customer service and asked to speak to supervisor, I was put on indefinite hold. Very very unprofessional customer service.

I booked a flight and the airline cancelled due to weather. So I called flight hub and asked them to Cancel my reservation and they made me $200 more to cancel and said me $1800. 00 would be reserved for future travel.

Now I called and no one can explain their policy but keep making reference to it's their policy. They will not allow me to book another flight, and if the flight is less they keep the money! Where with West jet, they give you west jet dollars.
No after 3 frustrating day with these jokers and finally just was like fed up, going to book the flight, they are telling me they can't see the rate difference so we can't book you... THIS IS THE MOST STUPIDEST PEOPLE I HAVE DEALT WITH AND NON ONE CAN SPEAK PROPER ENGLISH!

NO NOT BOOK WITH THESE JOKERS!

I had a horrible experience trying to change my return flight date Kolkata to Toronto. The customer service rep Ashley kept me on hold for hours while manually calculating the fare. She initially told me I would need to pay CAD 489 for a change of return date, and after I gave my credit card details, she got back saying that she had made a mistake and actual fare was CAD 735!, which is almost the price of a new one way ticket! I wanted to speak to a supervisor and she put me on hold for ages before the line got connected to a voice message from China Airlines! Horrible service. I will never use Flighthub again.

I always thought flighthub was a good website to look up for flight deal. I totally changed my mind now after my first purchase with them.
I had to call in for their "special phone fare" and I find out it was actually the same price offered online. The Rep urged and stressed me to book had caused me making wrong flight decision.
Flighthub Rep did not allow customer to call in more than TWICE to ask about cancellation policy and penalties, because they have LIMITATION for customer questions. They would charge for full fare for cancellation regardless the booking was made within the same hour, same day!

My wife and I booked a flight from Toronto departing February 06,2017 to Florida and returning February 22,2017 with Flighthub, when booking the flight on line everything seemed fine, when we received our electronic ticket we noticed our return date changed from February 22,2017 to March 22,2017 Dealing with customer service for more then 3 hours we were told our only options were to cancel our booking at a cost of $250 and receive a credit for the cost of our original booking ($654) or pay an additional fee of $325 per person ($650) to change our return date back to February 22,2017. We elected the first option, we payed $250 to cancel our booking, we proceeded to use our credit to book a new flight only to find out the credit was only available to use if we booked through Flighthub, with many extra fees not mentioned when we took the credit, our new flight ended up costing $1,474.00. This company is misleading, customer service reps are hard to understand. I would advise anyone thinking of dealing with Flighthub to think twice and stay far away