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Flighthub Reviews Summary
Flighthub has a rating of 2.7 stars from 5,076 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Flighthub most frequently mention customer service, credit card and cancellation fee. Flighthub ranks 10th among Plane Tickets sites.
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I liked that I could easily check back and compare flights times but as I went back into different pages on the site it didn't provide me a seating chart to select my seats on all flights I booked...
I will use the site again because I felt the fares were current and comparable to any airline websites but now I need to book my seats separately...
As someone who travels every couple of months, I am constantly on Flighthub. The prices are definitely competitive and the flight alerts are extremely helpful as well.
As I was looking for many flights across the internet I noticed that FlightHub consistently had the best prices on a platform that was easy to follow and looked clean. After I bought my ticket I noticed I put in the wrong travel date, so I called and it took 5 hours in a single phone call just to reschedule. At this point 24 hours did not pass so I should have received a free cancellation and also since I rebooked that day; instead they charged me $75 including some international service fees. I had to make several phone calls after this to the same customer service agents who couldn't keep up with what I was saying because of course, English was their second language. In those separate calls, i received multiple threats from supervisors saying that they would charge me separate fees and cancel my flight if what I was saying "wasn't true". ( the story is too long to write it in this review so I will take a snip from the conversation:
Me: I talked to one of the supervisors and they told me if I rebook with you guys
Supervisor: I will look over the tape if you are lying I will charge u a fine and if not I will give partial refund for cancellation fee
Conclusion:
At the end of the day, I purchased a ticket with a price I'm more than happy with, I LOVE the website and flight hub as the company, but I hope I never have to ever in my life speak to those customer service agents based in Asia somewhere ever again in my AND I HOPE THAT FLIGHTHUB GETS A CUSTOMER SERVICE AGENCY BASED IN THE US OR CANADA,
Thak you
I have been buying tickets with flighthub since year 2013 and their service is super great. Customer service is awesome and they help you with whatever they can.
Everything went very smooth, from booking tickets online, to check in at airport, to connecting flight
Don't use this company. I tried to change my flight ticke and they asked me to call back like 3 times with the same reason ( price change) everytime i called i had to wait at least one hour. The process is extremly slow. I am still waiting the call but they never call me back. Good luck
Hi Alvin,
Thank you for taking the time to review our services. We're truly sorry to hear that you've had a negative experience. We will be carefully reviewing the issues that occurred with your booking, and provide the required training to ensure that our team is equipped to handle any situation. We always rely on customer feedback to help improve our services.
In the meantime, we see that your new tickets were issued on July 30th.
Kind wishes,
FlightHub Team
Got the flight at the best price. My "ticket" is just a re-print of flight info which I think
Means I will have to wait in line to check in to get a boarding pass--we shall see-- but overall happy with the price
I booked my flight one dy before travel, everything was all right, i could check in right away...
Everything was fine and i got a good price M
Got a fair price but was not informed that I would e charged for using Flighthub. Very surprised to see the charge
Consistently the best rates online. Reasonable search engine/format. I use this site first to book my flights
Agents do not talk good english. STAY AWAY FROM FLIGHTHUB! Very inefficient, dupe you for an extended insurance policy is only 24 hours. FRAUDULENT! All they want is your money. They don't even use your credit card.
Hi Hamer,
Thank you for taking the time to review our services. Our extended cancellation policy is put into place to help passengers who are unsure of their purchase, or who may need to cancel within 24 hours of booking. The conditions of the policy are indicated on our checkout page when you are making your selection.
Customer care is our biggest priority, and we work hard to ensure that each member of our team is capable of assisting travelers with any issue they may be having. We are always looking to improve our service, and we are happy to provide additional training when needed.
We truly apologize for any inconvenience you may have experienced.
Kind wishes,
FlightHub team
Low
Price. Watch out for extra cost like seat assignment fee. Does great job of finding multi-carrier itineraries to take advantage of lower prices.
I had checked a bunch of different travel sites, and none of them had the times I was looking for. Flighthub had more options than most at At a better price. After having a bad experience with a canceled flight, I options for the flight insurance this time. It was kind of a no-brainer with the money that I saved on the ticket.
Marketing is excessive and there doesn't appear to be any way to unsubscribe. Telephoning Flight Hub and then the sales department had no effect. This is not a pleasant experience for an infrequent flier.
Hi Rob,
Thank you for taking the time to review our services. We've gone ahead and ensured that you've been successfully unsubscribed from our mailing list.
We apologize for any inconvenience this may have caused you.
Kind wishes,
FlightHub Team
Good website with as low prices as you can find on the internet. Easy booking and access to tickets.
Tried to change a return date, wait it was done over the phone. Never received a confirmation email, contacted them 3 days later and they said the change never occurred and said the date desired to change which was 2 weeks away was unavailable. Absolute worst.
Hi Jules,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
FlightHub Team
The travel insurance for flight hub is bad. It is setup to deny people and give unnecessary hassles.
Hi Aziza,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
FlightHub Team
The worst experience I have ever had with trying to book a flight. I was on the phone all day, because of them misspelling names they charged me $75 to change it, then was not able to purchase flight insurance, so I had them to cancel all flights which cost me another $600. If you are thinking about using flighthub, I would think twice, they also charge $15 per person for seat selection. Don't say you haven't been advised. I have nothing positive to say about this experience. I was on the phone for hours and hours.
HI Phyllis,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
FlightHub Team
From the business
Cheap Flights is what FlightHub.com is all about. Save big on airfare, airline tickets and hotels. A great way to get cheap deals.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tamarra,
Thank you for taking the time to review our services. Upon verifying your reservation, we see that you were able to select seats with United when you made your reservation. You can view your seat selection on your FlightHub account, or directly on the airline's website where you can also update your seat request.
Kind wishes,
FlightHub Team