FlighthubReviews 5,076

SeparatelyUsing mobile app booking was good- until the end.
Except when app did not include Insurance that I checked off
Second time it questioned again if I wanted to add on same insurance and as I checked off no
Seems that the initial insurance was never included to my final bill.

So now I have to purchase insurance (separately)

When you phone Flight Hub customer service was very polite and helpful expect they provide you with number to insurance companies of your choice and you have to continue to deal with the problem on your own they cannot just add it on over the phone!

They are simply terrible. Be careful! Purchases ticket and had to cancel. Asked to double check the refund amount - took 1 hr and on the next day called and informed I have to pay more fees because the agent made a mistake. The supervisor (Louie) had no regret for their mistake and says that you have pay it otherwise we won't refund the amount. She even threatened by imposing more fees if I don't agree to pay. Simply robbery. Wasted almost 2 more hours and didn't even say a sorry. Not sure how they exist in business. Should ban the license immediately. I am gonna file a complaint.

I booked a flight and within 60 seconds recognized the flight was somehow booked reverse. I immediately called them to change the flight and they charged me $100 and told me they couldnt help me! They got an easy $100 from me and did nothing to try and change the flight to the correct one. So not only did I not get the flight changed to the correct one, they robbed me of $100! They told me if I had the insurance I would get all my money back. I quickly added the insurance and they told me the insurance would not help me at all! They DO NOT CARE ABOUT THE CUSTOMER'S SATISFACTION! I will never use them again!

I wanted to adjust my ticket by a couple hours and flight hub said it would be $700 - so I asked to only use one leg of my ticket. No your not allowed. The fellow on the phone had a thick accent making him hard to understand and when I asked for a supervisor he pretended to put me on hold but hung up.

Then the next person gave me a refund however did not clearly outline the fee costs as I was billed $150, then refunded all but $100. The original ticket was $495.00.
I booked a ticket on Airmiles and will never ever use or recommend flight hub. It is a scam in my opinion and their customer service was horrible.

Oh and the refund does not get refunded to you for 6-8 weeks. Really you take $150 in seconds and then cannot refund the difference for many weeks?

BEWARE! Your better off to book with airlines directly or use Airmiles.

I booked by phone. They misspelled my husbands first name, and told me I could review my reservation online and change it if there was any mistakes. When I called back 3 hrs later they said that I would have to cancel the entire reservation for a charge of $75.00 per person (we were a party of three) and rebook the entire flight. Which was no longer available. The refund turn around time is ten days. When I asked to speak to a supervisor she said she was the only one, even though I could hear other people in the back ground. Fortunately I called each airline and had it fixed for free. When I was booking she asked if I wanted to pay $17.00 a person to so that we all three could sit together so I agreed. Wrong I received a email from the airlines telling me that it would not seat the three of us together since we were in basic economy. This company is not forthright and I would rather pay more money for a company that is honest and stands behind their employees.

I am having a very frustrating time with my booking with Flight hub. I have spent far too much time and spoke with far too many agents to sort out my son's flights. Not able to provide an earlier departure date that I requested, I had no choice but to book directly with another airline and cancel his departing flight.(this was the recommendation of the agent who could not accommodate me with another flight) At present I have paid the cost of 2 flights and a 50 cancellation fee, and am told that I will have to pay 75 when I rebook. Despite having a credit from the cancelled flight, booking another flight seems unattainable. The common response I get is that they do not have a fare yet from the airline. Flights that are available on their site, apparently are not available for rescheduling flights only new bookings. I do not travel frequently and chances are, this will be unused credit. NO SATISFACTION, POOR COSTUMER SERVICE. Very dissatisfied customer.

Booked a ticket from Toronto to Edinburgh, transferring in Dublin. Was advised that a UK visa was needed (which was obtained) but was NOT informed that an additional transit visa was required to change planes in Dublin. Attempted to call Flight Hub from the airport and received no help at all! Placed on hold for over 40 minutes before hanging up and calling another travel agency that was able to immediately find a new flight. Then called Flight Hub back and they refused any refund (while every other travel agency I spoke with indicated that they would most certainly refund in these circumstances). Any phone call to Flight Hub ends up with the customer being placed on hold for inordinate amounts of time and they offer no help at all when finally coming to the line. A rip off! Ended up having to pay twice for the same flight.

My three friends and I accidentally booked out return flight home from London to Ottawa on the wrong date. Once we noticed this within a hour of booking, we called flighthubs call line. I proceeded to speak with Kathleen, who was unable to provide us with a change in departure date. She did however reduce the flight cancellation fee from $75 to $50. This did not satisfy my friends and I. We then proceeded to cancel all our flights with you and book through Expedia; an easier and more helpful website (you lost close to $3000 in sales). We will not be booking through flighthub again.