FlighthubReviews 5,076

Now here is the update for my previous comment related to Flighthub, it was mentioned by Flighthub Rep that a member of Flighthub's Escalations Team will be contacting me regarding the issue, and still waiting for the call, which I didn't get it till now.

My name was spelled wrong on the e-ticket. I don't know whether this was my fault or Flight Hubs. When I called to ask for it to be corrected they said it would be $75 to change the name change. The agent Arnel told me to call West Jet to discuss the fee with them. Westjet just laughed and said Flight hub had to correct it and said Westjet would never charge to make the correction. I called Flight Hub back and got another agent. He told me it was Flight Hub's $75 fee to make the change not Westjet. I had a fit about the fee and finally got it reduced to $25. I will never use Flight Hub again and hope everyone reads the reviews before booking with them.

We used Flighthub, my flights I purchased for the way there was in Canadian so when I book my second round of flights, I thought we were getting a great deal assumed it would also be in Canadian as I presumed it would be the same as before. Ended up costing Us a lot more than I intended. But my own fault for not double checking. Other than that booking through flighthub was fine. They got all our flight information correct and the first set of flights we got a good deal.

Flight hub service is poor to say the least. I am very disappointed with them. I called to change my ticket. First of all, I was told I could not change the ticket to the flight I wanted even if I was paying for the penalties and change fee. After standing my ground that I was paying for the change, they gave me the flight I wanted. I was on the call for 1hr, 39mins. Long holds with no update and just really poor service.
The agent told me I would be charged $475 for penalties and change fee, which I was fine with, only to check my credit the next day and I was charged an additional $210. I then called back and spent another 1hr trying to get this resolved as the agent said this was a mistake and the additional $210 should not have been charged. I was put on hold several times with no resolve. I will be calling my credit card company to dispute the charge.

Flight hub, I have used your services several times as I am a frequent flyer and really liked your service but over the past couple of months your service has severely deteriorated and is very disappointing. Never again will I be using your service.

I love flight hub! I travel a lot, mostly from canada to the usa, and within usa with some international travel elsewhere. Flight hub has ALWAYS given me the best rates! I wouldnt blindly buy any ticket so i always do my research, but end of going with flight hub. Wish i got reward points: P

I went to Pakistan from toronto for $860, it was less than what the travel agency, specializing in the area was offering me. When all else fails, i can rely on flight hub to give me the best rates. Its user friendly, its fast, its good, it gives me cheaper options for alternative dates which is good.

Only sad thing is, everything is final sale.

I made a reservation for me and my son to Europe and back from Canada. Once I made a reservation I was sent a confirmation email. Of course the return flight date was wrong. I called back within an hour to explain to them there was a mistake. They wanted to charge me for making the changes. After a long argument and many holds to speak to supervisors I was informed that they would cancel the reservation and charge me nothing. I rebooked with them new flights. 10 days later I still see no money on Credit Card nor a cancelation email. I phone back. Of course they didn't cancel the ticket. Now Im stuck with two tickets costing me nearly 5000$. I made them check the recording of the reservation. Supervisor told me that yes their agent told me I would get full refund... doesn't end there. She still says she can't give me my full refund but 1900$ of the 2450. I am stuck now with two flights. I requested a recording of the conversation and I will take this to court as well spread it throughout the internet anyway I can attaching the recording. I am told it will take 30 days to get the conversation... These guys are horrible.

Then maybe you should have a disclaimer that says you have exactly 30 seconds to select, confirm and pay for your reservation or it might change. Not happy at all, and obviously I am not the only one, read all of the other negative comments. Screw a customer they will never come back, take care of a customer, you will have a customer for life. I have 4 more flights to book before December, guess who I will not be using. Just beware everyone.

Online to book, found flight, hit select, shows price of 351.60 per person, put in names, etc, when i finally confirmed it was 703.20, confirmation then came up at 793.20. Talked to them for over an hour, showed them where i had taken a pic on my phone of the flight i chose and the price. They do not care. Totally misleading, find another agency even if you pay a bit more, cause who knows what price you will end up with. And they want $$$ to cancel what you just booked 5 mins ago. Contacting my credit card company today. Word to all, do not use them.

When booking a flight on Flighthub's website, I was initially greeted with a "timed out" error. So I tried again - success. Except that the first one actually did go through. Two tickets for the same flight! The airline noticed it within 24 hours and cancelled one of the tickets. They assured me the money was refunded to the booking agent: Flighthub. Similar to the previous cases here, I have spoken to numerous people, even some twice on different days, and after more than 1 month they tell me "call back in 24 hours" or "wait another week". The script never changes. Even the manager I spoke to follows it. Stay away - probably best to book with the airline.

Pretty sad when an airline demonstrates better ethical behavior.