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Flighthub Reviews Summary
Flighthub has a rating of 2.7 stars from 5,076 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Flighthub most frequently mention customer service, credit card and cancellation fee. Flighthub ranks 10th among Plane Tickets sites.
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Conversation with representative about seats purchase lasted probably 35-40 min. The person couldn't give me an answers to my questions was slow and probably didn't know how to use calculator. After conversation was over I checked my account and noticed that I was charged $56 for seats I didn't purchased. I called back and asked another representative why I was charged this amount he said that that was amount for 4 seats I purchased. This conversation lasted 15 min and finally he said that he would try to cancel those sits for me without penalty. I was surprised to hear that probably there would be fee for purchase I didn't make. By the end of conversation he said " congratulations you will have your money back in 10-15 business days." This experience was upsetting frustrating and tiring.
Friendly helpful and because I made an error they adjusted my concern immediately. I have always had a good experience with the agents I have spoken to.
I used Flight Hub to book a flight recently. The system very simply provided all the options with easy to use filter capabilities. Booking and paying was quite simple too.
I always find the best prices with flighthub. It's my fav web! I've booked with it for almost all my flights to Europe and Asia.
The experience was fairly smooth and easy to complete, especially when booking different times/combinations for a multi-leg journey
I was forced to purchase another ticket for more than double because I used the abbreviated first name on the ticket. Be sure you have the correct passport info when booking for someone else. They pretend to help me but just keep putting me on hold. This happened every time I called and I called alot.
Hi Dennis,
Thank you for taking the time in reviewing our services. We will be carefully reviewing the issues that occurred with your booking, and provide the required training to ensure that our team is equipped to handle any situation. We always rely on customer feedback to help improve our services.
Please keep in mind it is very important to always make sure you have the correct name as most airlines do not allow name corrections and if they do, depending on the terms and conditions of the ticket, there can be fees.
Kind wishes,
FlightHub Team
Easy, quick and reliable. Only issue was the seat assignments (for 2 passengers) as we ended up having 2 flights with separate seats, although I suspect that was mostly due to our last minute booking (approximately a month before the flight).
On their website they have one price but when you select that price i doubles in the end on every single ticket. I do not recommend their website.
It was very easy to purchase everything online and they gave reminder emails which helped so I won't forget to check in.
I wish the site updates it self in real time... I called in about a phone deal but they told me it wasn't available and that the site doesn't update in real time that's why I can still see the deal that wasn't available.
Not my first time with Flighthub because it is super easy to book, the prices are the best ones also! The info is clear, in a few clics your flight is booked! You just have to enjoy your vacation after.
Thanks!
This was my first time booking with Flighthub. I made a mistake in entering the date of birth for one of my passengers and I immediately called customer service when I got the confirmation. The representative said she would fix it and I would receive a confirmation email within 24 hours with the updated info. 2 days passed, a full 48 hours with no confirmation. I had to call once again, but this time the service was much faster and I received the new confirmation immediately. My overall experience would've been "very satisfied" IF I didn't have to call back for a second time regarding something that should've been easily resolved the first time.
Hi Mohamed,
We’re so sorry to hear that you’ve had a negative experience with our customer care team. We will be carefully reviewing the issues that occurred with your booking, and provide the required training to ensure that our team is equipped to handle any situation. We always rely on customer feedback to help improve our services.
Please let us know if you have any further questions or concerns.
Kind wishes,
FlightHub Team
Love Flighthub - get the best prices and notified when prices drop! Also, get notifications for all the best deals out there!
We are "Winter Texans" so we fly regularly to South Texas. I've used a lot of sites for flights back and forth from Toronto, I find flight hub to be the best because the site is very easy to use, the prices are all in so there is no extra fees and the pricing is very good. Us "fixed income" retirees love that!
Excellent experience in online services. I will sure recommend the site to family and community members
Easy to book and navigate but beware of hidden fees. I was given option to select seats for my flights but never (or properly) mentioned there was a price attached to this seat selection...
One stop shopping for flight but
Feel rushed whe deciding to buy. The site shows availability and then when you buy there isn't enough tickets
It's good to buy one or two tickets only
Scammers thieves liars I despise them with passion. Loss money no refund although I had insurance. I'm sure I will never see the so called refund I paid $659 and was told I am only entitled to a $239 refund. Then they have the nerve to charge me another $150 fee. I'm furious.
Been using flighthub for many trips after checking others. I, ve never had a problem. Its all i could ask for.
I love that the airline comparison is done for me with all my time options. You can fly one airline one way and another back if that is the flight that works for you. This site is convenient and simple to use.
I needed to book quicky for New York and I found a ticket at an amazing price! Information is very clear and I will book
Again in the near future!
From the business
Cheap Flights is what FlightHub.com is all about. Save big on airfare, airline tickets and hotels. A great way to get cheap deals.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Eduard,
Thank you for sharing your feedback with us. Customer care is our biggest priority, and we work hard to ensure that each member of our team is capable of assisting travelers with any issue they may be having. We are always looking to improve our service, and we are happy to provide additional training when needed.
Kind wishes,
FlightHub Team