FlighthubReviews 5,076

I am scheduled to fly to Asia from Canada on November 3. I received an email informing of the airline initiated change on September 20, which I promptly called and agreed to a new return date. I booked the flights mostly with Cathay Pacific but somehow Vietnam Airlines (which had only one leg from Siem Reap to Hanoi) is the owner of the ticket. Consequently, they now have to contact Vietnam Airlines to allow them to confirm my tickets, and Vietnam Airlines has not responded to their requests and Cathay Pacific cannot do anything either.

What a mess- and I don't know how they are going to resolve this and I don't understand why they made Vietnam Airlines the holder of the tickets to start with. I have made about 10 phone calls to Flighthubs and they have repeated the same procedural steps and the management has not helped resolve the issue- even though I have repeated asked them to elevate the issue. I am considering legal options against such malpractice.

Horrible customer service. Changed our transcontinental return flight a month before depurture, and they are now sending us around the US with ridiculous layovers and added flight time! Have already tried to contact them close to 10 times and they just keep asking me for more time, and giving me fake hopes. We're too old to endure more flight time and layeovers, this is already a long flight! They won't even refund us to try and get something similar to what we were supposed to have! They keep bouncig me from one operator to the other! I don't even understand what they are saying half the time, their staff barely know English! I and my family and friends will never be booking with Flighthub again! Horrible horrible experience!

My mother booked flights for my parents trip from Canada to South Africa through flighthub. Right before their trip they found a tumor on her brain and my mother had to have brain surgery. Flighthub didnt care that they could not fly due to medical reasons and wanted to charge $400 cancelation for each ticket. The tickets are non transferable and when they tried to push out their travel date to try use the tickets flighthub wanted to charge them the price of buying an entirely new ticket on top of the tickets they already have. Long story short they are simply out $3000 for buying tickets with this terrible company. Dont ever use them, simply buy directly from the airlines. They at least understand when one cannot travel due to medical reasons.

Update: Flighthub contacted my parents to tell them they would sort it out and never called back or followed through. Useless.

I purchased a ticket with flight hub and found out latter that there is a mistake with the name on the ticket and I called flight hub to do a name correction, their customer service told me I have to cancel the ticket and pay $44 flight fee and get a refund for the old ticket and purchase a new one which I did.
After giving them my credit card for the new ticket they told me I will receive the new itinerary in 24 hours which was October 20th.
As at today October 24th I haven't received the new itinerary and I haven't received any refund, When I call the customer service they are always telling me they don't have any information for me now and I am supposed to travel in a month.
After reading all reviews about Flight hub I am even scared to travel with a ticket bought from flight hub because I might get stuck in a different country.
I will advise people to help get all these information out to help stop this flight hub fraud.
It looks like their customer service agents are trained to lie, I spoke with these flight hub supervisors Ren, Rita and MJ and they all promised to call me back which they never did.
I don't even know if I will be able to travel next month or not.

I called in to understand what my options were should I want to cancel my flight. I was told there would be a fee of $125 and I would receive a credit for Air Canada and West Jet to use for future purchases. Being nervous about hidden fees I repeated back to the agent "So the only fee I will pay is $125 per person?" I was told yes, that is correct. "And I can use my credit for any future booking as long as I book through your site?' 'That is also correct."

In reality when I received my credit I discovered that it could only be used for flights to and from the original destination (the entire purpose of cancelling was to change the destination), and that I would be charged an additional $200 per person to rebook. I spent hours upon hours being bounced around, and explaining that the agent had intentionally or not, provided incorrect terms. I was told repeatedly that they would do nothing about it. I even requested the call log to be reviewed to no avail.

This was a distressing experience, as I've never in my life had issues with an organization providing me false information and not acknowledging or rectifying it. This behaviour is certainly immoral, if not illegal. I will be submitting a complaint with the BBB and FTC at minimum, and exploring other options. This could have been easily resolved, but unfortunately there is no concern for customer service or ethics.

Please don't let this happen to you. I've booked through other sites like Kayak and Expedia and dealt with great staff.

I posted a review on 10/19, Flighthub responded that their escalation department will be contacting me to discuss the issue. As at now, I am still awaiting the contact. Upon checking the status of my booking online, Flighthub put a note that the refund may take up to 30 days to reflect. I called the customer care & was informed that the refund might be delayed up to NOV 22.

An international trip booked 8months in advance, cancelled 2 months before departure by Flighthubs discretion without any recourse to me. Refund might be credited 10 days before departure of Dec 2. Epic failure on flighthub s part and the irritating thing about the whole ordeal is that Flighthub doesnt care & would rather blame it on Airline- Lufthansa.
I was so excited about the trip, seeing my family after 6 years, attending my brothers wedding. Thanks to Flighthub - I might not even get to make the trip.

While making my reservations I added the seating as well but when I went in to select my seating it wouldnt let me. So I called and spoke to someone about it and All they wanted to do was charge me again to select my seats. That I had already paid for. I had no luck in getting my seats select unless I wanted to pay again. Beware! She did give me a refund for what I paid the first time. So now I either pay more money or just sit wherever they place us all.

I have just spent two hours on the phone with FlightHub representative. I have never been so disappointed in my life. They completely robbed me of my time and money. They sold me a flight that was physically impossible for me to make due to the duration of the time between the layovers and they refused to admit their mistake. After finally getting in touch with a supervisor, he found me a new flight and was going to change it for me. He was so ill experienced that after trying to book it he realized I was unable to cancel my original flight. After being transferred to a senior supervisor, they offered me a new flight option that would cost me an ADDITIONAL $800. The service was disgusting and they actually hung up on me. I will never use FlightHub again.

I was helped by supervisor Macki.

As of your email dated Oct 31,2017, you were supposed to process a amount of $175 dollars to my paypal account for the AGONY, STRESS, HUMILIATION and NIGHTMARE Flighthub brought about to my life because of my mistake of purchasing from you. It's already Nov 27 and nothing from you--- email, payment--nothing! Your negative reviews keep growing by the day---oh By the hour. How can you treat your customers like this? I am truly surprised your company is still operating. You should keep your business in Canada as you mentioned before and not have any dealings with United States. We want quality service and good customer service not want you are doing to your clients.

You know how to reach me. I have sent you my information for payment to start processing. I will not stop until you give me whats due. Please stop treating your customers like this.

Candice Ruggiero

From: FlightHub <*******@flighthub.com>
Sent: Tuesday, October 31,2017 7:16 PM
To: CANDICE ruggiero
Subject: Fwd: Immediate Attention Required Response Required

Good Day Ms. Ruggiero,

I apologize for the delays in getting back to you.

I spoke with Management regarding compensation in this case. What we can do for you is to give you the value of a one night hotel stay near Hong Kong international airport. We have found that the hotel closest to the airport has a rate of 175.00$ per night which is what we are offering to you as compensation.

As far as the CSA insurance goes, As I have previously stated I checked with our accounting department and we could not find any other charges on our end, I also contacted CSA and they could not find any other charges under your name. Could it be possible for you to send us a copy of the credit card statement that shows the posted charges?

As far as the 175.0$ goes, there are two ways we can send you the money, the first is by check and the second is by Paypal. If you chose check kindly reconfirm the billing address you wouldlike the check to be sent to and if by Paypal kindly advise the email address attached to the paypal account.

Thank you,

Marc-Andre
Customer Care Team.

WARNING. AGAIN! I wrote the review about how they charged my card even after the website said it could not complete the transaction and literally stole $415 from me. I received the response you see below (attached to 10/22 review)... followed up by an e-mail that simply said "we have found that someone is working on it"... WHATEVER THAT IS SUPPOSED TO MEAN?... I later found out that they have more than 600 COMPLAINTS WITH BBB and I am working through the process to report them to the Fraud Dept. in Canada and the US (since they use Voyage a la Carte to run things through in the US)... Since they are offering business services in the United States, I have been advised to report to the Fraud Division of the FBI. I will report back if I get any satisfaction.

To date... I have received no confirmation e-mail from Flight Hub and the only correspondence I have received is in response to the negative review I posted here. Their "suggested" customer service site has yet to respond. I confirmed through the actual airlines that I now have duplicate reservations and they may be cancelled all together because of this.

WARNING: KEEP PERSUING AND FILE COMPLAINTS. If we do not pursue, they will continue to prey on consumers.

Do not use these guys to book your flight. There are hidden fees. They emailed me and told me they could not make the transaction so I made reservations elsewhere. After they told me they would not make the reservations, I booked elsewhere but flight hub took 10 dollar chunks from my credit card over several weeks and made the sale anyway without telling me. This business is dishonest and should not be used. They should not be in business and should be shut down.

Do NOT use this website! You have been warned!

Found flight on google-search a month ago, purchased round-trip tickets with stipulation I could have a carry-on and luggage check-in.

Called two days ahead of time, was told my "carry on" was considered my "purse" and carry on is considered "luggage, cost $25 to check," and my 'small luggage" was considered "large check in," $35 to $60.

Flighthub Rep said she'd connected me to "United Airlines," after 50 minutes of "arguing," I learned the individual was a "United Airlines Ticket Specialist," a Flighthub Employee out of the Philippines. Asked for a supervisor, 'who told me my flight (more new information) was considered, "LIGHT TRAVELING" and, thus, if I wanted to take anything, I had to pay for luggage.

Finally, resolved that my "purse" is considered "part of my clothing," my overnight bag, "Personal Item," and Small Luggage, "Carry On," for an upgrade fee of $50 (though they still wanted to charge me more). Once agreed on sent confirmation with $50 fee Upgrade attached but "no alteration in luggage costs." Scam, Scam, Scam Artists. Then 'when I asked him for further clarification in writing (email) he hung up on me.

Phoned Flighthub again, agreed to connect me with United Airlines. Once connected, verified individual was true United Airlines Booking Agent:

Purse is considered - my clothing.
Personal Item - Overnight bag
Small Luggage - Carry On (with assistance to put in overhead/and remove because it's too heavy for me.)

Still a $50 upgrade.

WHAT AN ORDEAL!

Confirmed by: 'Authentic United Airlines Personnel

Your Reps give FALSE and INCORRECT information and I've been given the runaround. As a customer, I feel absolutely mistreated. When I call to make changes and open up about my circumstances and the loss of a family member, the Rep didn't even bother to sympathise - just said well here is our policy and blah blah blah, here are the fees to make one change. It was cheaper to just cancel the entire trip, and I didn't have a problem considering how very rude and unhelpful she was - so I asked for a manager, hoping they would understand more.

The manager was WORSE.

He just kept stating facts and policies and wouldn't even bother to listen to what I had to say or answer any of my questions. I had to constantly repeat myself to get a straight answer. I imagined he CANNOT be at the top if he is acting this way so I requested someone higher up. Well surprise surprise, he gave me the email for the general customer service.

I explained my situation in more detail than this, and was responded with only a couple sentences about the policy. I replied and did not receive a response even after waiting a couple weeks. I took the time to compose another email and now included the one MORE bad experience and have waited over a week with still no response.

I just saw that your Rep has responded to one of these reviews just a few hours ago and so I am even MORE infuriated that a review is more important to reconcile than a customer who emailed a long time ago with an issue and looking for a resolution.

I need to be contacted by your head office or highest superior because this is dragging on way longer than necessary and I am losing so much time and effort to resolve one thing!

I have called FlightHub on four separate occassions trying to upgrade my service from Chareleston, SC to Iceland (stopover in JFK). The first time I called they said I had to speak to Iceland Air directly and gave me their contact information. Iceland Air, of course, sent me back to FlightHub where FlightHub told me that since the Jet Blue service from Charleston to New York is on a small plane and therefore does not offer business class, that they could not upgrade the JFK to Iceland service. Not content with such a ridiculous answer, I asked to speak to a supervisor who asked that I call back in 24 hours, which would give FlightHub enough time to contact Iceland Air and confirm the upgrade. When I called back, I was told that they needed to call Iceland Air and to call back in 48 hours. When I called today I was told that Iceland Air is sold out of business class.

This is by far the worst customer service I have ever encountered. None of the representatives spoke English in a way that I could understand. I will never use FlightHub again.

Problems with Flighthub. The website posts a rate, and changes it midway without warning/notification. Even with factual evidence provided them, they refuse to refund me $106 extra that they took because they claim the ticket was already issued. They also want to charge $75 for cancelling. After the flight, they took an extra $30 from the account claiming its for fees. Do not ever book with this company. You can not guarantee the rate you initially booked for. This company is not a reputable one but wishes only to take your funds. They refuse to give me a refund. Companies like these should be out of business; how many more people need to be scammed?