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Flighthub

2.7

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Flighthub Reviews Summary

Flighthub has a rating of 2.7 stars from 5,076 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Flighthub most frequently mention customer service, credit card and cancellation fee. Flighthub ranks 9th among Plane Tickets sites.

service
696
value
653
shipping
264
returns
527
quality
588
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Canada
1 review
1 helpful vote
Follow Curt w.
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Well lets start out with the price as seen in there site of $1396. 87. Seems fair for a flight from Calgary / Philippines round trip one person. Once you start there is no return for as you get closer to the end the price goes up and up and up wow. I was down to the final payment and it had ballooned to $2002. 58 per person. I agreed to this I then read an online popup that states one of the flights is not available and it gives you the option to search you go through the hole processes again this time it started out at $1544. 38 yes I went through it. Final was $2858. 89 and yet again no passing go. I go at it one more time and it starts at $1986. 82 it ends at over $3.000 dollars FXXX THAT. You can book through a travel agent cheaper $2227. 00 all in per person. There has to be a lot of people out there getting jacked by these clowns don't be one of them do a little work and get a better price.

Date of experience: November 13, 2017
Sarah C. — Flighthub Rep
over a year old

Hi Curt,

Thank you for taking the time to review our services. Unfortunately, when it comes to airfare, prices can fluctuate at any time based on demand and availability, at the airline's discretion. We're so sorry this happened, but there can be a delay between the time a fare is sold out and the search results are updated.

Kind wishes,
FlightHub Team

Canada
1 review
0 helpful votes
Follow Mylene s.
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My Mother flight was so delayed, her original flight Is 4:10 am vancouver and arrived 9:15 on Philippines but they have changes 4:10-12:15 then that is find but there another changes 7:30am -2pm but my Mom is from Edmonton the flight from Edmonton was 10 pm on time then she arrived to vancouver at 11pm then she's waiting until 7:30 for her next flight, it was not fair, she is Old she said to me she felt she was dying, so pls dont book me again to that agent... She only having a vacation and they will come back with my whole family! How Sad i have 10 relatives Coming back with my mom... and i dont want to recomend flighthub to them, i dont want to share the experience of my Mom to them... but they received 15$ for the meals. They need your good service, trusted one.

Date of experience: November 13, 2017
Sarah C. — Flighthub Rep
over a year old

Hi Mylene,

Thank you for taking the time in reviewing our services. We’re so sorry to hear that you’ve had a negative experience with our customer care team. We will be carefully reviewing the issues that occurred with your booking, and provide the required training to ensure that our team is equipped to handle any situation. We always rely on customer feedback to help improve our services.

Kind wishes,
FlightHub Team

Canada
1 review
0 helpful votes
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I hate flighthub, my worst day that i booked through this stupid company. I wanted to change the return date and in 3 days i am calling and no one able to change or do anything... i challange that no one at flighthub have balls to come come forward and take responsibility... I WONDER HOW THEY ARE OPERATING IN CANADA..

Date of experience: November 11, 2017
Sarah C. — Flighthub Rep
over a year old

Hi Rasim,

Thank you for taking the time to review our services. We have successfully located your booking and a member of our Escalations Team will be contacting you regarding this issue.

Kind wishes,
FlightHub Team

Bangladesh
1 review
6 helpful votes
Follow MdHafijul I.
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The following was my initial reaction. However, I was ultimately proved wrong. The FlightHub came up with the solution and solved my problem on their own. I am totally surprised and sorry for the wrong conception about the FlightHub
I have been a loyal customer for FlightHub for many years and have been doing so for both Air Ticket and Hotel booking. I wish to continue to be loyal in the future too.
It is really a pleasing experience with FlightHub. Thank You very much, FlightHub.

''"Unjust Charge and 7 times Calling for the Name Correction
I have been a regular customer of Flighthub and I booked a ticket from Toronto to Dhaka.

Flight hub agent made the mistake but they are asking for the penalty to me. I incurred 30 dollars on phone bill to correct the name though they made the mistake

Please be careful and avoid this bull $#*!, foul company!

Their agent can not understand the language but the liability is of the customers.

Go to hell, the Cheater, betrayer!""

Date of experience: November 10, 2017
Sarah C. — Flighthub Rep
over a year old

Hi there,

Thank you for taking the time to review our services. We have successfully located your booking and a member of our Escalations Team will be contacting you regarding this issue.

Kind wishes,
FlightHub team

Texas
1 review
1 helpful vote
Follow Timm V.
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You get what you pay for
November 8, 2017

Had to go back to Iowa for my grandfathers funeral and used Flighthub. The price was ok for having to go at 5 am and having a 11 hr layover but the customer service was by far one of the worse I have work with. Couldn't check in online like the email told me too. When I called them the agent just brushed me off to the airline itself. When I asked for a sup. She questioned me and then asked me again to call the airline. I just asked again for a sup. And was left on hold for 10 came back on and tried to tell me they would call me back in 4 hrs and to use the airlines site. Why is it hard for them to understand.

Date of experience: November 8, 2017
Sarah C. — Flighthub Rep
over a year old

Hi Timm,

We’re so sorry to hear that you’ve had a negative experience with our customer care team. We will be carefully reviewing the issues that occurred with your booking, and provide the required training to ensure that our team is equipped to handle any situation. We always rely on customer feedback to help improve our services.

Kind wishes,
FlightHub Team

Ohio
1 review
0 helpful votes
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Love The Points Not The Price
November 9, 2017

While it was easy to navigate through the website, the prices were not much different than the other hundreds of search engines and the coupon code I received did NOT work in it's entirety. The Traveler was NOT the purchaser and emails keep coming in her name.

Date of experience: November 8, 2017
Canada
1 review
0 helpful votes
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Seemless experience
November 8, 2017

Had no issues booking with FlightHub.
Friends who I booked the trip with had to cancel but thankfully purchased the proper insurance and everything they needed was covered. So on my behalf and theirs, it was an easy experience!

Date of experience: November 7, 2017
Alaska
1 review
0 helpful votes
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Thumbs up to Delta
November 8, 2017

It is just a sign of the times. Less of the basics taken like getting a seat assignment. I felt that I was a sub class flyer on United. United was not very pleasant to deal with. Delta did a great job as always.

Date of experience: November 7, 2017
Sarah C. — Flighthub Rep
over a year old

Hi Kimberly,

Glad to hear Delta has been good to you. We do see however you have left us (FlightHub) a 2 star review. Did something go wrong with us that was not explained in your review? If there was, we would like to look into it for you. If not, you can correct the review to reflect your opinions!

Kind wishes,
FlightHub Team

Canada
1 review
1 helpful vote
Follow Hany S.
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My experience was one of dishonesty and I left feeling cheated. I have booked two tickets for my mother and father in low, and airport cancel the ticket because no one in this agency told me they should have a visa to Europ to make a transit in Amsterdam. For that, I lost the price of the tickets, as they told me no refundable.
This the fault of the travel agency as they should sure about the necessary visa they need to complete your flight.

Date of experience: November 7, 2017
Sarah C. — Flighthub Rep
over a year old

Hi Hany,

Thank you for taking the time in reviewing our services. As per our Terms and Conditions (https://www.flighthub.com/terms-and-conditions) "You are responsible for obtaining all passport, visa, health information and other requirements of the countries you wish to visit and those that you transit." We do also provide links to government and visa website to verify information needed to travel as it is always passengers responsibility to do so.

As per the airline fare rules, the ticket is non-refundable which is why we would not be able to refund the flight. As per checking, we do see Manulife insurance was purchased. We would at this point suggest contacting them directly to see if they would be able to refund the ticket based on necessary travel documents were not obtained before the flight.

We apologize for the inconvenience.

Kind wishes,
FlightHub Team

California
2 reviews
0 helpful votes
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Check out Flighthub
November 7, 2017

Good prices, easy to use. I was able to be on the site while on the phone with my friend so we could book our seats together!

Date of experience: November 6, 2017
Canada
1 review
1 helpful vote
Follow Rwashe S.
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I made a mistake and switched the cities around when i was booking for my ticket. I called flighthub and AirCanada to try and work things out. I told them i could not afford to pay an extra $260 for fare changes and $360 in fare differences on top of the $501 i had initially paid them. I called them and tried to explain things are hard and what their asking for is almost my salary and they still wouldn't work with me. I called twice and both times was told to either pay more or lose everything. Its all about money with them and nothing to do about customers.

Date of experience: November 6, 2017
Sarah C. — Flighthub Rep
over a year old

Hi Rwashe,

Thank you for taking the time to review our services. We have successfully located your booking and a member of our Escalations Team will be contacting you regarding this issue.

Kind wishes,
FlightHub Team

Canada
1 review
0 helpful votes
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Quick and Easy
November 7, 2017

I have no complaints and found using Flighthub quick and easy. I booked online and all the information was correct.

Date of experience: November 6, 2017
Peru
1 review
0 helpful votes
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It was what I expected.
November 7, 2017

Everything was ok. Although there was a slight delay regarding the flight from Vancouver to Whitehorse, it wasnt a delay that caused problema in my tour.

Date of experience: November 6, 2017
California
1 review
0 helpful votes
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Great site
November 7, 2017

No hassles in finding cheap flights, No hassles in booking, No hassles in travel. All taken care of. I was happy to find FlightHub reference from Kayak.

Date of experience: November 6, 2017
Canada
1 review
0 helpful votes
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Reasonable flight options
November 7, 2017

Flight hub tends to be one of the most competitive travel sites and I have consistently found prices to be low or at the lowest end. It was recommended by a friend who travels frequently and I have been satisfied with the service each time.

Date of experience: November 6, 2017
California
1 review
0 helpful votes
Follow M C.
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Easy and great price!
November 6, 2017

Quick and easy prices were perfect and found flights with NO CONNECTIONS! Love it! Will be using for all flights in the future.

Date of experience: November 5, 2017
Canada
1 review
0 helpful votes
Follow Jacqueline W.
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Published 3 seconds ago
Unscrupulous business practice

My experience was one of dishonesty and I left feeling cheated. The initial flights prices are as advertised, but you have to be very, very careful where you click because additional charges add up and are non-refundable. In my case, I avoided costs like the exorbitant travel insurance but when looking at seat selection- that was NOT seat selection, just a charge of $13.95 to put in aisle or window preference. As I was flying on an airline I have a frequent flyer card with and they already have my preferences, I selected cancel. I was charged anyway. After a telephone call to FlightHub, immediately after my booking to correct it, I was informed about there NO cancellation policy. I persisted and the agent agreed to make an exception for me - indicated that my card would be credited in 2-10 days but refused to give me a written acknowledgement. The amount is minor but the experience is one of unscrupulous business practice. I won't deal with them again.

Date of experience: November 5, 2017
Sarah C. — Flighthub Rep
over a year old

Hi Jacqueline,

Thank you for taking the time to review our services. Seat selection is an optional service and travellers are free to skip this step if desired. When selecting your seats, the price is indicated right below the interactive seat map.

Depending on the airline, they do not open the whole seat map to us prior to departure which is why you only had the option to select aisle seat. At this point, we would suggest contacting the airline directly for confirmed seating since you have mentioned you are a frequent flyer with that airline.

As you are aware, the refund has been processed already for this fee,

We apologize for any inconvenience.

Kind wishes,
FlightHub Team

Arizona
1 review
1 helpful vote
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Never never use flighthub!
November 5, 2017

The most aweful experience of my life and extremely costly! They refused to return my money after they selected different days without my knowledge.

Date of experience: November 5, 2017
Sarah C. — Flighthub Rep
over a year old

Hi Diane,

Thank you for taking the time in reviewing our services. As per checking your reservation, we are able to see the booking was made online on website. Because we are a budget travel agency, we constantly work to provide travellers with the lowest fares. This means that, if there are cheaper flights available for alternate dates, we will post these at the top of our search results for travellers who are flexible which is the reason why the wrong date could have been booked. We do provide a recap of the itinerary on the customer information page before proceeding with the payment.

Unfortunately, by the time a call was made to us, the ticket was already passed dated and as per airline fare rules, we can no longer refund a flight that has already passed.

We apologize for any inconvenience you have went through.

Kind wishes,
FlightHub Team

Canada
1 review
0 helpful votes
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Thank you for making life simple
November 6, 2017

I been using Flighthub for years now. Never had complications or confusions. They make things customer friendly and easier to use. Prices are rhe best i have seen. Thank you. Keep up the excellent job

Date of experience: November 5, 2017
Texas
1 review
0 helpful votes
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Decent price
November 6, 2017

Decent price at the best date for me. I can count on it to get me flights all over the country. There were many trips that I could not have afforded otherwise

Date of experience: November 5, 2017

From the business

Cheap Flights is what FlightHub.com is all about. Save big on airfare, airline tickets and hotels. A great way to get cheap deals.


flighthub.com
Founded in 2012
Anita, IA, United States
+158
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