FlighthubReviews 5,076

I booked my flights with flight hub and asked specifically, how much will the cancellation fee be and they said 450$. And when i tried to cancel it was almost 800$. After everything said and done. I checked my visa and their was additional charge of 450$. When i called them they said we explained it to you, it was gonna be 300$ per passenger airline cancellation fee and 450 flight hub cancellation fee. Bloody crooks. Thats almost 1250$. 1250$ cancellation charges. Thats outrages. Never book with this company. Worse company ever. And no one was helpful. Customer service at its worst. I've never dealt with customer service like this. They don't know how to talk and have absolutely no manners.

Still can't believe they haven't gone bankrupt because of the Awful service they're providing. They changed my flight itinerary without even letting me know about it. I saw it when I tried to check in the day before my flight, and couldn't. They screwed up my flights so badly I had to stay on the line for 4 hours (!) to bring them back to the way I initially reserved them! And that was only the initial flight tickets, the return tickets are screwed up in a very similar way. I called them, and they said they were just waiting for Delta to confirm the changes and that they'll send me an email. There was no email of course, and when I called again all my flight tickets were gone from my itinerary! I'm on the line right now, waiting for the busy supervisor to solve my problem, which will probably take him another 3 hours. I don't understand how a flight company can screw up so badly in the job they do. Never again will I even consider FlightHub. Took wayy too much of my time and my nerve cells for my own money. Shame!

I have been wanting to change my flights from yesterday. First, they posted charges on my credit card for the changes to the flight. But then, by themselves reverted back to the original ticket.

Then I have been calling them all day to get the changes made and they are emailing me to call them, but every time I call them, I am dropped off the moment I am put on hold by one of their agents. The changes have to be made within the next 11 hours or the ticket will become invalid but they are not allowing me to make the changes.

I just booked a flight through this site for myself and 2 children to attend my father's funeral. It was a horrible experience. I tried to book for particular dates and the while booking the price increased before I could check out. I tried different times to lower the price and somehow I wound up returning a day later than I needed to. I immediately called to try to cancel and try again, but I was informed that it would cost $75 per passenger! I consider this unacceptable since I was going to re-book anyway. I will not ever use this site again! This is an extremely stressful time and this company only made it worse! It would have given 0 stars but this site will not let me.

Of course, we can't put them out of business they charge cheap fare which other do too but Flighthub customer service is the worse I have ever run across, very rude, they talk and won't let you talk at all. I had a reservation with them and had to cancel because I had an emergency operation so I delayed my flight until I recovered. I went to the airport and I was late for my flight due to a delay from a flight to this airport where I was to leave, so again I was making new arrangements with Flighthub. I found a flight I could make which was leaving in a couple of hrs made the change with flighthub then went to check in and the agent with the airline said my ticket wasn't confirmed yet so I called Flighthub back again and he said it will take 24 hrs before they can confirm my card. I said you know the flight is leaving in a couple hours why did you let me book this flight if you already knew the fee would be delayed? He said If I were you I would cancel this flight with us and book the ticket through them directly. I said booking a flight with them now I'm going to be charged a lot more. He said you don't have another option unless you want to wait for the 24 hrs to use this flight. I said cancel and booked the flight with the airline directly and PAID LESS then Flighthub was charging. Of course, they won't refund my money even disputing it with my CC wasn't able to work with Flighthub. SO THIS IS A WARNING:... DO... NOT... EVER... USE... FLIGHTHUB... EVER. I said EVER. With the money, they have made from not used tickets and well-trained customer service agents to refuse to listen to your requests or reasons for your requests they are well ahead of the game. They can work providing cheaper fares and taking advantage of 1000's people in situations that DO arrive in life and refuse to listen, have a heart, care, understand, and pocket your money you didn't get to use. So again DO... NOT... USE... FLIGHTHUB... EVER. Save yourself a frustrating experience and huge hassle and cost you lots of money doing so. Just a warning.

The fares are low for a reason... I booked a flight for 3 and called to ask about my options because my sister could not make the flight they told me the best option would be to forfeit my money and they would not be changing my reservation... I was upset at the fact that they assumed it was ok to tell me what to do with my money... then I had reps hang up on me, I even had to advise one of the reps it was not polite to speak over me while I was talking... Beyond rude and unhelpful... I spent two days on the phone with them, the airline and the insurance company... never use this site unless you are ok with losing your money.

On July 7 I booked a flight for 2 to Europe and, only one hour after the booking I received an e-mail saying that our flight was cancelled. I called FlightHub and, after a long wait on the phone, I spoke to a person who told me that, if I want I can rebook or I will get a refund. I opted for a refund and was told that will get the money back within 24 hours. It's been 72 hours and no refund, I called but there is no reply, just wait for somebody to answer...
They direct you to support.flighthub.com and, under when click on refund, they tell you that it might take up to 30 days for your money to show on your statement. That is ridiculous and I believe that, in today's online world there are a lot of crooks and liars. They hold your money for as long as they want so that they can use people's money for their benefits. PLEASE STAY AWAY FROM FLIGHT HUB.
I had to book with my local agent and pay for 2 tickets to Europe and while another $2600 are stuck in the FlightHub portfolio!

Flighthub, just stay away. I am now stuck in a foreign country because flighthub will not change my flight date as they are stuck to airline conditions. Nothing in their terms states this, and representative told me I cannot read the airlines conditions Until AFTER booking. "Non refundable and non changeable unless otherwise stated" is the only clause that was repeated to me on the phone. Basically meaning flighthub can do whatever it wants with your money and $#*! your life.