Flair AirlinesReviews 169

Return flight home Abbotsford to Toronto we were refused boarding due to expired drivers license. It is covid time.
We asked for our bag to be taken off plane, employee said it would, as there was medication now needed.
Bag was not returned to us causing health concerns.
We found out we could now extend Ontario drivers license online, and did so, attempting to re-book. We were told this is not acceptable and could not fly.
Bag should have been returned to us. We should have been able to use now valid drivers license as ID.
Thank God for Swoop Airlines, who immediately said YES, ID is acceptable by Canadian Govt, and flew us home.
Incorrect information given by Flair Air.
Health concerns created by Flair Air.

They promised us a refund because we had to check 3 bags and it was. Almost 1000$ to check them. We called.in well.in advance they said it was no problem and approved it. It's a month later and they owe me over 1000$ no refund received. They do not return emails or answer the phone. I will likely have to go to small claims court if I want to see my money. They are a dishonest bunch of lying theves. Buyer beware, they will rip you off. Horrible conpany.

NEVER FLY FLAIR - Flar charges for carry on bags and can increase the flight cost beyone AC or Westjet.
If you have to fly Flair do not report that you have a carryon at the check in counter. At the counter you are charged for the carryon (I was charged $62 for mine). If you go directly to the gate, no one monitors your bags or even checks the sizes.

I saw a passenger with a backpack and bag both grossly overszied and not paid for. There was a lady with a bag, a backpack, a large "purse" and a dog in a carrier. Obviously no one at the gate cares and none of the flight crew cares.

If you want to go cheap - booik, check in online, and go directly to the gate.

So we booked 5 tickets for me and my family from YYZ TO YXX. We get to the airport everyone's checking in and getting their boarding passes. Comes my turn I provide my drivers license with the SERVICE ONTARIO RENEWAL PAPER. Which clearly states the drives licence is valid WITH THE PAPER. The one guy who was doing our check in said no we can't accept this, then I provided my health card and my social insurance number along with my student ID he said no we need a drivers license. Mind you out flight was set to leave at 11:20 and we got to the airport because of covid very early at 7:45. So then I tell him I have my citizenship paper at home if he can let me go because I provided him with 3-4 GOVERMENT ids already. He goes yeah. I UBERED home payed 90$ back and forth just for him to look at the paper he told me to go get and say NO. My whole family went on vacation and I was stranded at the airport and had to pay another $45 to Uber home. The next day I went to service Canada at 8:30 AM when they opened. To ask if there was any other paper I needed theyre like we've never heard this and this is the only paper we provide. So again I came to the airport because flair had another flight the following morning. TELL ME WHY THE GUY AT THE CHECK IN GATE WITH THE SAME ID AND SAME PAPER WORK ALLOWED ME TO BE CHECKED IN, in the matter of 10 MINUTES. But I had to pay an additional 350$ for a one way to YVR now from where I have to drive 80Km to get to my family. I will be reporting FLAIR under the "air passages protection regulation" because NO ONE EVER SHOULD GO THROUGH bull$#*! like this.

Ill keep this short. I witnessed a flight this past Friday being cancelled due to the fact the baggage cart hit the plane and caused the cancellation of the Toronto to BC portion. This left roughly 100 people stranded in Toronto. When the passengers got to the counter, they were being told the next flight they could get them was 5 days away. The option was to get a refund or a food voucher. They would not provide a hotel to the people. They would not rebook as is clearly stated in the Air Passenger Protection Regulations. When asked about the Air Passenger Protection Regulations the agents claimed they are a small airline and did not have to follow these rules. When we argued that it is not a choice they follow the Air Passenger Protection Regulations they said they would call the police to have us removed. The flight we were on was delayed 18 hours travelling with 6 children all they did was tell us to keep our reciept and they would rfund us for I think it was $10 for food per person. Please people if you have had issues you are entitled to compensation unde the Air Passenger Protection Regulations. They pretend that you are not but you are! Please post here if you have issues so we can have them fined!

3 hours late for my Friday flight, 5 hours late to my Saturday morning flight. Understaffed at check in, understaffed at boarding. No wonder they are hours behind. You have to pay for luggage and seat. Even though you pay for a seat they can move you if the choose to a cheaper seat and not refund you. Worst planes I have seen, no WiFi, no tv's... Worst experience of my flying life. Flew down to do work and being hours late I could not get access to building. Hours late made me miss work the next day. So this flight cost me lots of money, won't ever use this company ever again

This was the worst experience I have ever had with an airline. Once our flight was cancelled after being delayed for over an hour, we were made to line up to wait for help with no information on what this would be. Airline employees seemed to want to get everyone out of the airport as fast as possible and were therefore pushing a cancellation option with no compensation for their "unexpected macitence". Somehow, the back end of the line was made to be served first which pushed me to the back of the line. After waiting two hours to be helped and given any information, the airline employee told us there were seats available on another flight. Within seconds, her computer froze and these seats were given to people who were served after us. They did not compensate even by giving us free parking or food/water although I did see that they had snacks to be given out, behind the counters. We were told we would receive a confirmation about our refund within two hours but it was never received. Currently I have been on hold with their customer support for over 2 hours with no end in sight. This was an awful experience, avoid this airline at all cost.

Cancelled flights are never a great start to the day but compared to dealing with customer service to resolve and rebook it seems like a dream. Despite the fact that we were promised the next available flight at no additional cost - that is exactly what happened. We got dinged for the hotel reservation we could not make, the Uber rides to and from, and the cost difference of the flight. So much for saving money. Save your sanity and go elsewhere. This was no holiday!

Hey there. If you do not have the gumption to take your own life, book with Flair airlines. All your dealings with them will put you over the edge. Like a horse that has to be put down, you will wish it could all just end, quickly and painlessly, rather than flailing about in customer service purgatory where you wait for up to 6 hours on hold, are cut off after waiting, and then follow up with multiple emails and text messages, all of which are ignored. Book with Flair - you'll wish you had that bottle of arsenic and those straight razors close by...

I tried to book two tickets to Vancouver from Regina, and two return tickets. The website gave me the wrong return date. Immediately within 3 hours of booking the flight I began the process of trying to cancel the flight within the 24 hour time limit stated on the web site for a full refund. I sent flair air approximately 8 emails set up by the web site to cancel the flight. The website claimed they received these emails but over 48 hours later I still have had no contact from Flair via email, text, or phone. I tried emailing them many times and the emails were rejected from their servers. I was put on hold for 2.5 hours and 1.5 hours. An agent picked up after these long waits and immediately hung up both times while I was trying to say hello to them. In desperation I tried to change the flight without canceling first the flight first as I could not get an reply to any email, text, or phone call. The web site messed up my flights completely while trying to change the return flight date, now instead of a flight to Regina to Vancouver, then return from Vancouver and back to Regina, they booked me for two flights coming back to Regina from Vancouver! They charged my credit card for over 50.00 for this mistake on their behalf. One of the complaint venues they have listed is the exact same number in which they will put you on hold for hours and then hang up on you as soon as you have a connection! I am in the process of trying to get my money back with the Better Business Bureau, The Canadian Travel Agency, and with my credit card company. I have screen shot all my phone times, emails, and web site forms that I filled out repeatedly within the 24 hour time limit. I was forced to rebook the flights with West Jet. This company owes me close to 600.00,2 days of my time, and a 500.00 missed overtime shift from work because I was trying to unsuccessfully communicate with a human being on the other end of the texts, emails, and phone calls in order to cancel a flight because of an original wrong return date.

I got for what I paid. I saved on a big portion of my travel. Staff were professional & catered to my family needs. I am impressed to see a growing airline venture in a sector which has its own growing pains & dominated by flagship airlines catering to hardly any needs of passengers & minting on customers pockets.
FLAIR AIR is great concept & will grow in the Northern airspace for years to come. I see Flair Air to be Ryan Air in few years to come.
Awesome work Flair team members way to go. You all will built a great company & brand.

Do not book with this Airline. Extremely disorganized and their flights are almost ALWAYS delayed. Our flight was delayed 6 hours with no notification letting us know. Because of the delay, we missed our first night hotel stay and car rental, as well as lost 2 hours of our fishing trip that we had booked for the next day. They didn't compensate in any way and could care less. Would not recommend. Nor did they let us know why there was a delay. Its cheap for a reason, don't fall for it

My wife and I are seniors and both travel by air extensively. This trip involved a family reunion and I decided to pay for my immediate family's tickets... I thought I would try the new airline that was extensively advertising its services as a discount airline. Thinking that I would save some money, I bought tickets through Flighthub... What a mistake. When all was done, i was nickel and dime'd into a fare that was equal if not more than the same flight with West Jet... They charge you for carry on because it expedites boarding... WRONG... We were delayed a half hr. Because the on board staff couldn't get a proper head count... some babies were on their parent's lap and some were in the seats so the final announcement was aggressive and basically said, 'If a baby is supposed to be on your lap, put it there and if it's supposed to be in the seat, put it there.'.
The plane looked tired with some seats refusing to recline, magazine pouches had holes in them, and the coffee cart was branded, 'easy jet'. Obviously a hand me down from the european discount carrier often referred to as 'sleasy jet'... My son had to dance over screaming babies(toddlers) playing in the aisles while trying to maneuver his way to the washroom... There is no flair when flying this airline. Perhaps if one flew 'naked', one might save a couple of dollars and overlook the discomfort, but for me, it was a one time experience...

I booked a flight through Cheepoair for Flair air in Dec. The flight was June 29/18. Got to the airport and flight was cancelled a month before. No one contacted me. Flair AIr said they contacted their customers. They said they also contacted third party agents. Cheepoair told me they were never informed of the change. I met another person at the airport with the same problem. The Flairair representative informed me that there were a lot of people that day with the same situation. That to me confirms FlairAir did not contact anybody. I had to book another flight at a much higher price. I contacted them for a refund last week and still have not heard anything from them. UPDATE. As soon s I sent this review in I got an email from Flairair telling me they will send a refund cheque.