Flair AirlinesReviews 169

Service and flight attendants were fantastic. Super friendly. 10/10 for them.
Whatever went on at the actual airport though…
TWO flights left Montréal with flair within half an hour of each other. One to Toronto. The other to Waterloo.
How 15 of us did not receive our checked baggage is beyond me. Upon arrival in Waterloo, the baggage
Carrousel started moving. Seven bags came out. Belt stopped moving. Myself and the others waiting assumed there was a hold up, and that it would start up again. Waited about 10 minutes and a staff member from the airport came over and asked if we are missing our bags. Yes we are. She said if the belt stopped moving that meant all the bags have been unloaded. Since there were many of us waiting, she went out and checked with the ground crew who informed her that yes, they had unloaded all baggage. She came back and filled out a claim sheet. The one lady's bag sticker was wrong. It was sent to YYZ. Toronto. And Flair put the wrong name on the tag too! She had an issue back in Montréal where they printed another customer's boarding pass and gave it to her as well.
Two Flair flights left Montréal. TWO. HOW do you screw up bags going to a small airport like Waterloo. Where maybe 25-30 people checked bags?!?!
Had my hairdressing scissors in my bag (as I was visiting a friend and doing her hair), so now I am missing my scissors which is required to DO MY JOB.
Again, flight attendants were fantastic. The agents I personally dealt with at the airport, great. But everything else. Wow.
Just wow.

Purchased 2 tickets to Thunder Bay: one with Air Canada and return with Flair 4 months in advance. On the day of return (August 3rd 2022), at the airport had the surprise Flair flight had been suspended 2 months prior (due to work on the airport runaway). Flair never notified me about the suspension. I was forced to buy 2 new tickets at a very high price from the airport. At the end, this "low cost" airline cost me a lot more and caused a lot of stress.
Currently, their customer service department does not know if they operate from Thunder Bay.
"We have a lot of airports to operate, do you think we know everyone's status?" was their CSR response. What is leadership team's opinion about this kind of response?
Their customer service is extremely deficient, and I would never fly with this airline. I would rate them minus if available and I advise everyone not to buy tickets with them.
There is no contact number except *******333 with a very long wait and incompetent employees.

I had to change my flight times so l had to cancel and change times. L recieved a credit for the flight. When l got the changed flight it was 5 hrs late. They issued a credit to be used for refreshment in the airport. Not one of the restarants would use it. I checked in on line to avoid the 25 dollar airport checkin fee. I paid for a small carry on at that time. When l got to the counter l had to pay again because l had no proof of payment. I can not get ghat money back. The total experience was terrible?

Flight cancelled one hour before we arrived at airport. They re-booked automatically 3 days later which we couldn't do but there was no way to alter the re-booking without additional charges. They have no phone line, an email that only sends pre-programmed responses, and a chat that is manned by a bot. Even if you ask the chat to speak to a real person, you get a bunch of canned responses about how there's more than usual chat activity, be patient... until they disconnect you (about 2 hours later with no actual responses given). Not a real company. Don't use if you actually have to get somewhere.

I could not be happier with Flair Air's service and value for dollar. They were efficient and friendly. I flew in June return from Kelowna ro Calgary and our grandkids flew return from Calgary to Kelowna in Dec and July. With exception to long delay on Dec 23rd to board for Kelowna everything for them was the same. Excellent service and friendly. GREAT VALUE FOR MONEY!

Terrible experience with this airline. I booked three trips with them over the summer. Every single one of them I had issues. From changing our flight time four time before we took off, or not having enough staff to pull us in off the tarmac (one full hour on tarmac). And last but not least, they canceled my flight home from Vancouver without any notification. So I was close to leaving, before I found out I didn't have a flight home anymore. And of course you tried calling them…… no one's home EVER! Even their own staff don't want to work for them. Very unprofessional and no organization through this company. Don't fly flair, fly swoop. Way better experience.

I books a flight from YLW to YYC return through cheapo air. MUST check in on line. During check in process, I find I can ONLY bring ONE carry on item: my purse. So I add a checked bag to my flight. Site says fee is $49. The purchase does not go through. I contact customer service & after one hour trying to purchase that checked bag, I get charged $56.70. I am probably going to have the same issues with my return flight. I will NEVER fly Flair Air again.
PS: Was not able to copy/paste confirmation email address.

They will change your seats last minute and customer service will just give you the excuse that the system automatically did it and they are powerless to do anything about it. My wife was pregnant and it was important for us to stay together in the case she needed some assistance. Flair Airlines attendants didn't do anything to assist us. In the end we had to go around asking people to see if someone would be willing to switch seats. I would not recommend this for anybody. They will suddenly change things on you. Plus they have hidden fees like luggage or carry on bags. I also overheard passengers that they were delayed 10 hours with one of their flights.

Recently my wife took her first, and last Flair flight. Attempted to change the return dates. Was first advised to check with agent. They say they no longer can do this, but go on line. On line portal was not accessible. Then spoke with "chat". Was advsed my wife would not to send photo id, signed etc. This was ridicolous, considering she was at the destination, but had no computer access. Ultimately took the original flight, which was 3 hours delayed. Conversations with "chat" extended over three hours, which was much longer then the actual flight, but resulted in no reolution.

If they gave me a flight for free I wouldn't go. Totally disorganized and rude to every single passenger. It was if they pulled random people off the street to be flight attendants for the night. After a 3 or 4 hour delay in leaving

Rather walk than deal with these Monkeys. They took my funds for return trip to Vancouver. Due to some health issues, I couldn't travel. Called them several times but absolutely nothing!
Stay away from them!

I book a flight from Toronto to Winnipeg on 19th july and it is my first time traveling on flair. First the ambassador of flair flight told everyone that the flight got delayed due to technical issues and they were unable to give the exact time to fix the issue. After 2 hours when the issue was fixed then they give us new seat number while boarding the flight and they assign new seats to all the passengers. After boarding the flight they told every passenger that you have to sit according to the boarding pass seat. This is ridiculous. Then they make us wait for another half hour because they have to do some paperwork and they were waiting for passengers. That makes the situation even worse. The only good thing was the pilot was able to take all the passengers safely to winnipeg. I would never recommend anyone flair flight. This is the worst experience ever.

My luggage was lost for a month now. I've been contacting their customer service agent multiple of times through emails and calls but no responses. It's very frustrating and disappointing. My medications, important papers and lots of my valuable items were there. Do not fly through this Airline, they don't care about their passenger's belongings and no responses from them at all. I will never fly through FlairAir ever again, even if its free!

If I could rate their customer service zero stars I would, they haven't even earned a one star.

I got a text this morning saying "here's what you need to know for your flight on July 24". I am supposed to be flying out on July 23. Sure enough I log into the manage my booking portal and my flight has been moved to July 24 without any communication to me whatsoever. I would have gone to the airport on the 23rd with no idea about the cancellation.

In addition, the seat selection that I overpaid for wasn't carried over to my new flight on July 24.

I reached out to their LiveChat and it's been 30 minutes since the LiveChat agent responded again after their initial "I am going to help you with your request". They haven't acknowledged my concern AT ALL.

The agent in my chat is named JOEMAR and he is a horrible employee, probably like 99% of their staff.

Pay the extra money, fly WestJet or Air Canada, trust me.

While I understand cheaper flights come with some compromises, I don't believe poor quality of service and last minute expenses are worth it. I have been a frequent traveller with flair, using the same personal bag for work (6 flights in 2 months all flair) 3 different airports. I most frequently fly into Waterloo. This is the first time I've left Waterloo and they have decided (my bag that fits under my seat even when I'm in the middle) is too large and charges me a last minute $60.00. How are you gonna charge someone on a return flight. I'm going back with the exact bag I came with. I was told I have been receiving free bags during my flight and the airports aren't doing their job.(including theirs I guess because I used the same bag in April when I was in the airport last) with zero issues.

Unable to access my booking online so I called wait for almost 80-90 min, Then Customer service person assure me that I can see my bookings and add bags 15 days before departure. I wait and try again 12th day before departure still not able to see my booking online. I called them again as If you are not able to add bags or unable to check in they will charge extra for those, Call them 2nd time and wait another 80 min to talk to some one as I try leaving my number 2 days before but no one called back.
In short they are failed to provide service which they commit for but never ever compensate their customers for their time and hassle if their system are not working properly, This is not the way we operate in Canada. Atleast they should offer me some thing like a checked bag.