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Fiverr

1.5

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Fiverr Reviews Summary

The company has garnered a mixed reputation, with some customers appreciating the affordability and variety of services available, as well as the potential for building long-term relationships with freelancers. However, significant concerns dominate the feedback, particularly regarding delayed payments, unresponsive customer support, and a perceived lack of accountability for both sellers and buyers. Many users express frustration over unresolved disputes and the platform's failure to ensure transparency and quality among its freelancers. This highlights a critical need for improved customer service and stricter oversight to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
286
value
275
shipping
182
returns
213
quality
261
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Florida
2 reviews
13 helpful votes
Follow Maria L.
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This review is is about the website, not the services.
The design of the website is not customer/buyer friendly.
They have a lot of bugs in their software. I wonder if your cc number is safe with them.
In my case. I bought a service. Paid to paypal (this is their only option).
Their system failed during the transaction. The seller never received the funds.
Long story short. I had to call/email paypal/fiverr. Lost more than 3 hours... It is a crappy service.

Date of experience: July 12, 2012
Illinois
4 reviews
7 helpful votes
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I love the idea of fiverr and microjob sites in general but they need to prescreen some of their sellers - i ordered some writing jobs and wqhat was delivered was so terrible, I had to scrap it, none of the content was usable.

It's a great idea, but be careful of which seller you select.

Date of experience: May 21, 2012
Canada
27 reviews
18 helpful votes
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There are alot of clones trying to copy their business model, and I'm on all of them. But Fiverr is the only one where I make money and they pay me, unlike some of the other imitators. Their customer service is good too.

Date of experience: May 18, 2012
California
4 reviews
10 helpful votes
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I think it's a great new business model. I've bought some gigs and, although the quality of services is not consistent, I repute this website to be a great source of cheap freelance work. Its diversity is impressive and, if I may say, one great point to improve would be ensuring the quality and trustworthiness of users and their gigs. Obviously I don't know which technical solution would be able to handle this, but Fiverr could grow into THE reference for freelance buyers and sellers if they could guarantee quality and reliability with 99.9% certainty.

Date of experience: May 6, 2012
Minnesota
1 review
6 helpful votes
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I was a top seller on fiverr for many months and have had great success. I do agree with other reviews on here that this site is run by a bunch of immature con artists that do not give a damn about the top sellers that are making them money. They currently owe me over $400 and have banned my account without any reason. I was a seller for over 14 months on this site and it took a long time to build up a successful business on there with all of the competition. STAY AWAY FROM THE CONS THAT WILL STEAL YOUR MONEY!

Date of experience: January 18, 2012
Canada
7 reviews
12 helpful votes
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I've used Fiverr and it's a fairly low-risk site. You spend $5 and usually get what you paid for. However, the key issue is that you have to pay very close attention to what you're actually pay for since it may not be quite what you expect.
Always filter the fiverr by rating otherwise it's a crapshoot.
If you don't get what you've paid for, Fiverr kinda sucks because they leave you to settle the dispute on your own with the seller.

Date of experience: November 19, 2011
Washington
21 reviews
115 helpful votes
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Fiverr is pretty cool, I mean, I use it once in a while when I need some work done on my website and I have no problems so far!

Date of experience: July 29, 2011
Denmark
2 reviews
3 helpful votes
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It's junk most of the people selling junk and with false advertising and once the order is completed the only thing you can do is thumb down but your money has changed hands no where to complain.

Date of experience: June 8, 2011
Ohio
2 reviews
5 helpful votes
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Great premise
April 30, 2011

Great premise. I really like this website but the only thing I think could be improved is the issue of sellers not providing the service purchased. I can't really figure out what would happen it the occurs. I do highly recommend this website as long as you purchase from highly rated sellers.

Date of experience: April 30, 2011
California
2 reviews
61 helpful votes
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I'm a buyer at fiverr and suddenlly they just block my account.

I have 3 orders that wasnt completed and they just bloked for no reason at all.

They didnt even had the courtesy to send me an email that my account has been blocked.

I contact them and they told me that that i could take my money back in 45 days. What is that? 45 days.

And they refuse to explain why they close my account. This is crazy. I'm a buyer, not a seller

What could i have broken the rules to receive a treatment like that?

Date of experience: December 30, 2010
Arizona
2 reviews
10 helpful votes
Follow Tia S.
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So, we all wanted to know why the people at Fiverr diss the very people who help them make money. Simple. Fiverr.com is run by several teenagers who thinks it's fun to block certain features on your account. For insusnce, blocking your emailing from being able to respond to potential buyers. Why? BECAUSE they're kids! They think it's funny. Two of there teenage employees are Iris and Oris, both unprofessional as well as ignorant. They will not respond to your concerns and just for fun, pay attention folks because if you're a seller this will hurt you... They'll close down your account even if you have money from gigs due to you and simply keep your money? Personally I've been emailing them
About my account for days and not a single response to that particular problem. If they don't respond to me by tomorrow I'm going to contact the BBB, and if they jerked you around too... Do the same! If you don't get your money back, contact local authority to where THEY are. These kids are playing games with peoples money. Do NOT join or use Fiverr.com! You have been warned!

Date of experience: September 26, 2010
Massachusetts
3 reviews
35 helpful votes
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Great little site to get things done cheap. Sometimes you run into the issue of not dealing with professional people but this much is to be expected. Youre paying $5 afterall. Overall not a bad joint.

Date of experience: September 4, 2010
Missouri
16 reviews
112 helpful votes
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I contacted a seller on fiverr and asked them if they could do the job they advertised. They said yes so I paid them. They then did not do the work but said the job was done. I contacted fiverr but their feedback page is broken. I left negative feedback for the seller but that's all I could do.

I've been using fiverr for a long time and have found some major problems with them. For example a seller can completely ignore a payment and the buyer can't leave
Negative feedback for that. Or the seller can accept the job, sit on
It for weeks and then give it back to the buyer and again they can't
Leave feedback. What? Yes, you heard me: sellers can ignore you for
Weeks and you can't complain.
Even if the seller does accept the job there is no way to encourage
Them to actually do the work and no way to dispute it. After a seller
Says a job is done the buyer is given a box to click positive or
Negative feedback. Where's the dispute button? Your money is gone
Whether you're satisfied or not.

"But this seller has 99% feedback, must be good, right?"
Wrong: sellers create a fake buyer account and buy from themselves and
Leave positive feedback. Unlike eBay who check personal information
And ban people using the same address or credit card, fiverr only
Requires an email to buy or sell so it only takes a second to create a
Fake account. Since the feedback is just a percentage you can't see
Who gave positive feedback for what, so a seller only needs to create
One account and buy a few times from themselves to give themselves a
Stellar feedback score.
There's no way to avoid this, fiverr sucks

Date of experience: August 1, 2010

From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.


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