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Fiverr

1.5

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Fiverr Reviews Summary

The company has garnered a mixed reputation, with some customers appreciating the affordability and variety of services available, as well as the potential for building long-term relationships with freelancers. However, significant concerns dominate the feedback, particularly regarding delayed payments, unresponsive customer support, and a perceived lack of accountability for both sellers and buyers. Many users express frustration over unresolved disputes and the platform's failure to ensure transparency and quality among its freelancers. This highlights a critical need for improved customer service and stricter oversight to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
286
value
275
shipping
182
returns
213
quality
261
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California
1 review
3 helpful votes
Follow Wendy G.
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Don't trust their customer feedback. Only satisfied customers can even give feedback. One fiverr seller got my Twitter account suspended. I changed my password and stopped her from proceeding, but I only had one option after that and that is to cancel the order without leaving feedback. Honestly, I would rather leave feedback than get my lousy $5.00. If it's a choice, I'll choose the feedback, but I don't have a choice. Unhappy customers aren't allowed to leave feedback.

Date of experience: August 12, 2013
India
1 review
3 helpful votes
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Hi,
July 27, 2013

Hi,

I was the seller on fiverr.com and they blocked my account for no reason i was designing logos on this sites and completed over 29 orders, 6 delivered and 42 in queue pending!

They cancelled all the 42 + 6 delivered orders also disabled my account. I told them clearly that i haven't got paid for the work the copyrights of the work i have done is still mine and no buyer can use it untill i get paid for the work! But they didn't responded!

Fiverr tells everyone about their terms but they don't follow it themselves and its piece of crap for users not for fiverr!

They are big scams they said to me i need to wait for 3 months to get paid! So if 3months are not over no buyer can use my logos as they copyrighted!

Fiverr support is even worse and don't provide any support at all.

Stay away from them they are complete scammers

Date of experience: July 27, 2013
Canada
6 reviews
4 helpful votes
Follow Alexa V.
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It all depends on what kind of fiverr gig provider you find as there are honest people and then there are useless con artists that will just waste your time. However Fiverr always refunds you if you are not happy with the gig you purchased.

Date of experience: July 24, 2013
Alabama
1 review
3 helpful votes
Follow Roy B.
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Fiverr.com is horrible for sellers. It takes about 3 weeks to withdraw money from any revenue you make. Also, Fiverr now only allows you to make 1 withdraw every 48 hours day. So basically Fiverr does everything they can to hold on to your money. They do it to earn interest on your money.

Date of experience: July 24, 2013
Turkiye
1 review
1 helpful vote
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They has a lot of tricks for preventing release earnings to seller. Such as 2 weeks of delay, spam marked withdraw verification e-mail's etc.

Date of experience: July 21, 2013
California
2 reviews
10 helpful votes
Follow Mikayla R.
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The buyers keep expecting mountains and days of work for five bucks, that the user only gets four of. I do doodles for money, and people continuously message me with piles of art they want done in super-realistic style with all forfeited copyright for profit, for four bucks...

Date of experience: June 21, 2013
New York
1 review
3 helpful votes
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I would like to be purely honest with you on this. I hate fiverr for:
1. Seller Protection - next to none.
2. Low quality sellers.

I have recently tried an alternative to them called SEOClerks and I have been liking them a lot. I made more money with them in 1 month as compared to what i earned from fiverr in 3 months.

Date of experience: June 9, 2013
Arizona
1 review
3 helpful votes
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I think this is a great idea. There are a lot of talented people out there who are looking to promote their talents and abilities. For me, it was a great site to get people to help me build an internet presence. Very competent people are out there. You're $$is protected until the job is completed. Beware of sellers who do not communicate with you or ask for your email and instruct you to send monies to THEIR Paypal acct. My best advice is to do your homework. Don't spend $5 until you have checked the reviews and made sure the seller is legit. If you cancel an order, your $5 will still need to be spent on the fiverr.com site. Hey, have some fun. Have someone write you a poem, create a tag line, make you laugh, cheer you up or write your name with fruit!

Date of experience: April 24, 2013
Tennessee
8 reviews
10 helpful votes
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Very mixed bags
March 26, 2013

Very mixed bags. Lots of fake stuff you can buy. You can buy fake followers for your Facebook site (they do not interact; the numbers just show up). I bought some tweets about my new blog and then, after the fact, found out that I bought tweets to a twitter site that did NOTHING but tweet about new blogs. This person could easily have bought the fake followers and then charged everyone else $5 to tweet to essentially non-existent people. WATCH this site. Be very careful.

Date of experience: March 26, 2013
California
3 reviews
6 helpful votes
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Great way to make a quick $5 as long as you have something of value to offer and it's in demand. The worst thing about this site though, is that when you do successfully make a sale, they place your payment on hold for 2 weeks! After that you can then withdraw through paypal, but keep in mind Fiverr does keep $1 so you really only get $4

Date of experience: March 12, 2013
GB
1 review
1 helpful vote
Follow Sandy M.
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I ordered two gigs from different sellers. The first was not delivered as promised and seller would not repsond to me to correct it. It is RIDICULOUSLY confusing to figure out how to even request your money back or submit a complaint. I understand that the integrity comes down to the seller but the website obviously feels no obligation to ensure people are getting what they order OR to allow for REAL reviews on each seller because if you cancel or reject your order - guess what? You arent able to review the seller anymore. Irresponsible.

Date of experience: March 7, 2013
Texas
1 review
1 helpful vote
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Fiverr is ok but I like this clone better www.gigsclub.com. It has gigs up to $100 and free gig posting.

Date of experience: February 5, 2013
Canada
4 reviews
10 helpful votes
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Fiverr is a cool site for making money online and they have some interesting gigs to buy and valuable services. It's not the greatest site in the world but it's neat and I like it. Also, their gifts section has a TON of cool, unique gifts for Christmas presents etc.

Date of experience: December 22, 2012
India
1 review
3 helpful votes
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It is worst...
December 16, 2012

It is worst... than i ever seen in my life... there is no any seller protection at all. They are charging hell lot of money for every order from the seller. Why not from buyer? Even they are taking money from seller there is no seller protection... seller can be scamed easily... fiverr not loosing any thing, only seller loosing huge effort and money... i have already filed cyber crime police complaint against this israel based company... i want all the victims support to close this company... this site is hosting on go daddy servers... i can file case on them... i am trying for court orders to take an israel police action on them. I will slap those guys for sure... i lost huge amount on fiverr... customer support not responding at all.

Date of experience: December 16, 2012
Oregon
1 review
2 helpful votes
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Sellers can wait 4-5 days, then just up and cancel your order. Then you can't leave feedback. People on there are insanely flakey, and anyone with less than 500 reviews is very likely to be just one more in an army of shady people. Have people make videos for you, K, that works great but in reality it's worthless! All the value that could be in this site is in people who can write, but they are shady.

Date of experience: December 14, 2012
VE
1 review
3 helpful votes
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Fiverr Buyers Beware!
November 12, 2012

Fiverr Buyers Beware! If you cancel (for any reason) you won't have your money back! Your 5 bucks will sit in your "balance" (read: their bank account, not yours) until you spend it on another stupidity...
Right from their TOS:
"Fiverr will not refund payments made for cancelled orders back to PayPal. Funds from order refunds are returned to the buyer's balance and are available for future purchases on Fiverr.

Date of experience: November 11, 2012
Virginia
1 review
5 helpful votes
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I ordered a service that the seller cancelled days later with a lame excuse. Didn't receive my money back so I contacted both seller and fiverr asking about this. No reply from either one. Two days later sent fiverr cust. Svc. Another email asking about status of refund and still no reply so I filed a dispute with paypal. Fiverr apparently got THAT notification because when I went to login a few hours later to see if any messages, my acct with fiverr had been restricted, I'm guessing as a result of the dispute I filed. So apparently fiverr has the time to restrict my acct but can't reply to my email? My advice is avoid using fiverr because is nothing but a headache and their cust. Svc. Is non-existent.

Date of experience: October 28, 2012
Canada
3 reviews
10 helpful votes
Follow Len B.
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I'm both a seller and a buyer on fiverr.com. As a buyer you have to be cautious because there are a lot of scammers on the internet, not just on this site. Most will pull the same scam, offer you an unbelievable deal with a few days completion. They then send you a job completed notice, but in the text say they have started. If you respond without first clicking the button to say you have a problem, you will have accepted that the order is completed. What you need to do it click "Reject Order" if you do not get what you ordered, or you're suspicious of the seller's promise to deliver when he or she says it is done. That way the seller either delivers or you get your money back. Also, if you stick with Level 1 sellers or above, avoid sellers that have sold nothing, and stay clear of sellers with a rating of less than 90% positive ratings, you will be OK.

As a seller, you have to be careful to always produce what you say you will, by the deadline you indicate it will be done. If you don't, you may have your account downgraded to a lower approval rate of suspended completely.

I read a lot of poor reviews sighting customer support communication as a problem. This is my one area of contention with fiverr.com, they're slow to respond sometimes, but do so eventually. Unfortunately, if you are trying to report a con artist abusing their service, this delay can give the cheaters days to victimize more buyers.

Fiverr.com is far better than most micro-job sites though. With one I can not even get them to fix my log in, which is never a problem with fiverr.com. I am told an email was sent with my new password, but it never arrives. Obviously I do not bother with that site, but I wish I could access my account to suspend the gigs. Others my beef is with the delays in payment for gigs I sold. So far all have paid, but whenever they get around to it. Fiverr.com has always paid me instantly once I did request funds be transferred. As well, all monies owed me were refunded money for gigs that I rejected or were not done on time immediately.

I only ranked the site 4 stars out of five only because they really need to improve their communication, and because every few days there seem to be technical glitches. None serious, but with the poor communication, glitches too are enough to cost a star in my opinion... But what I can not do is fault this company for scammers abusing their service. Crooks online are everywhere, and as long as they are suspended once found out the website owner has done all they can. Anything online is a case of. "Buyer Beware".

Date of experience: September 26, 2012
Georgia
1 review
1 helpful vote
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Sellers beware
September 18, 2012

Sellers beware. This service has really poor support for Sellers. First of all, they an unprecedented 20% of your sales, (including shipping costs if you sell tangible goods. So you have to charge more in shipping to recoup your costs) The customer support is non-existent. Most of the time they'll tell you it's not their problem. I actually had one customer support guy respond to the question in my help ticket with a "we'll see."

They'll screw you at of your money any way they can. Instead of letting you collect money directly through Paypal, like Etsy or Ebay, it goes through their system, and they hold on to your revenue for 3 weeks while it "clears." In this day and age of high technology, there's no real justification for this. What are they processing the transactions by hand? What this really allows them to do is keep your money for any reason they come up with.

The quality of most of the gigs are pretty low, and Fiverr seems to poor quality, blackhat SEO and backlink gigs in order to rake in more $. This is going to hurt them in the long run though.

Date of experience: September 17, 2012
Florida
8 reviews
23 helpful votes
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I'm a true fan of this website and purpose, but unfortunately you get what you pay for. Alot of the "gigs" really aren't that good, and the quality worst.

Date of experience: September 17, 2012

From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.


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