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Fiverr

1.5

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Fiverr Reviews Summary

The company has garnered a mixed reputation, with some customers appreciating the affordability and variety of services available, as well as the potential for building long-term relationships with freelancers. However, significant concerns dominate the feedback, particularly regarding delayed payments, unresponsive customer support, and a perceived lack of accountability for both sellers and buyers. Many users express frustration over unresolved disputes and the platform's failure to ensure transparency and quality among its freelancers. This highlights a critical need for improved customer service and stricter oversight to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
286
value
275
shipping
182
returns
213
quality
261
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Illinois
1 review
13 helpful votes
Follow Danielle C.
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I just tried this site for the first time. I did not understand some of the choices that I was given for the logo that I ordered, so I tried to keep my request as simple as possible. Glottis1907, responded by telling me that I did not read his site accurately. So, he did not respond to my request, nor did he complete my order. As a FIRST TIME customer, I was disappointed because this is not what I expected, and did not receive my money back. I will not be using this site again, and will post a negative review on the internet as often as I possibly can.

Date of experience: December 20, 2014
Pennsylvania
6 reviews
10 helpful votes
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Interesting for starting a new business and testing out products.

Date of experience: December 18, 2014
Florida
1 review
2 helpful votes
Follow Nono A.
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Fiverr is the outlet for graphic designers to get revenge of cheap people

Date of experience: December 16, 2014
New York
1 review
5 helpful votes
Follow LV W.
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I DESPERATELY want to like FIVRR; theoretically, it would be a great way to try out graphic designers before you make a commitment on a bigger job.

First, I think it terrible that someone is forced to even think about making a product for the cost of latte in NY. Seller should open communication with buyers so that they can sell up. I gave very specific requests, neither of the 2 designers made the marks. Instead, they returned something they probably already had on-hand with the addition of a few revisions.

My sellers had great sense for the beginning of "customer service". One had fantastic counter-manner, however,

Seller #1: gave me a logo that "would be perfect for Affliction" (a feedback from a friend). He insisted that all logos would be done based only on his style. The sample logos were a lot more elegant; mine looked like a logo for a B-rated version of the Hunger Game.

Seller #2: I wanted a seal from this seller and had created the whole seal so that this seller didnt have to "think" too hard. He was easy-going, really courteous, but the seal came back nothing like I sent him. Our motto was incorrectly quoted, contained grammar errors, and our logo (within the seal he created) was replaced with something that looks like "double happiness".

Date of experience: December 15, 2014
Australia
1 review
2 helpful votes
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Found fiverr good, have order quite a few promotions for my website and fan page, give credit where it's due and jazzy7 gave me a great package. Have also had other great sellers such as mbrown and hitace44, overall pleased so far.

Date of experience: December 11, 2014
Florida
1 review
6 helpful votes
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A Fiverr ad came across my facebook page and I found it interesting. I had a logo from something else and wanted the wording changed to my business name. Simple, right? Not with these Bozo's. I paid $50 to two different people, one in Pakistan, and one in Brazil. They were both told that I would be happy to pay them substantially more if the logo was to my liking. One came back completely wrong and half $#*!, then she said give her a few days but I never heard from her again. The one in Brazil never even did anything after being paid! No response, nothing, and even blocked me from direct contact!
If this isn't a scam nothing is! I had to file paypal claims and did get my money refunded. The one star review is only because no stars may not be an option.
Words of caution: STAY AWAY FROM THIS SITE!

Date of experience: December 7, 2014
Georgia
1 review
6 helpful votes
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HORRIBLE
December 5, 2014

HORRIBLE- EXPERIENCE FOR THE FIRST TIME! THIS IS WHAT THE PERSON SAID TO ME NAMED JOHNNY WHO DOES IMPERSONATIONS - OBAMA- READ BELOW: I HAVE NEVER HAD A BUSINESS SPEAK SO UNPROFESSIONAL:
"Ricki, I'm sorry. I appreciate your fervor and sense of urgency, but I can't do anything for you now because you didn't follow the instructions and contact me before ordering, and allow me to quote you an accurate cost and the luxury of agreeing or disagreeing to do the work. This is not a $5 job, and the instructions were very conspicuous and clear, I'm not understanding at all why you bypassed them. I'm sorry, but please cancel the order. No work will be completed."

Date of experience: December 4, 2014
GB
1 review
5 helpful votes
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Hey guys, I don't think fiverr is a scam as I've used it without a problem, but it can be a little messy. I've been using fivesquid.com, which personally feels to me to be a much better and more trustworthy site. It's a British company that seems to tick all of the boxes for me. They seem to have just released a new version of fivesquid and I must say it looks pretty slick to me, so will be using it even more now.

Date of experience: November 26, 2014
Sri Lanka
1 review
5 helpful votes
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Fiverr is a huge lie
November 23, 2014

Fiverr is a huge lie,

Itá s scamming site if you want to lose your money with time you can try it!

I'm talking with 5 month experience look this video and get an idea about this liers
https://www.youtube.com/watch?v=BuRDg0IbgKQ

Date of experience: November 23, 2014
Nebraska
1 review
6 helpful votes
Follow guenter s.
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I ordered 4 gigs with 4 different individuals. 3 for doing some research and one for an ebay seller site. Two researches' results were what I wanted. One researcher told me in all honesty that she did not have the expertise on that topic and refunded the money. Each of the researchers received 40$. The individual working on the ebay site was a tad on the expensive side (100$) but I got what I paid for and then some.

I have not a single bad experience and will continue to use them. This my experiences as a client. You can always find bad apples but here, fiverr comes in as mediator: If you don't like the work you should be able to get your money back since fiverr obviously (reading comments from sellers on this site) is on the buyer's side (whether fairly or not).

I had one question for customer service which was answered sufficiently within 72 hours, Good enough for me.

As a seller I cannot imagine to live off fiverr if you live in one of the high cost countries. But I can imagine that it may support you if the cost of living is low and a stream of 20$ gigs gets you somewhere. This is global trade for the little guys. Each partner wins because of the difference of cost of living of seller via buyer. I doubt that I would get what I received (quality- and quantity-wise) for the money invested locally (in the US). On the other side, I would not even consider going locally after some pricing research. I would not have progressed any further. So, I did not take someone here a job away, but added a source of income to someone who can make better use of my money.

All in all: so far I have had a very good experience as a client and will continue utilizing their service but am ready to find a bad apple or two amidst.

Date of experience: November 16, 2014
Georgia
5 reviews
8 helpful votes
Follow Paula H.
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I hadn't used Fiverr in a long time, but I really wanted something done for my birthday. I posted two gig requests, one very specifically stating what I wanted. I got nearly 30 replies from people who cannot or will do not what I wanted, and there is no option to deny, reject, or block. If I'm looking for male anime character fan art, in anime style, then frankly, I don't want realism, or watercolor, or shirt designs.

When I contacted help, the helper decided to tell me to post something else more specifically. They only allow you a 120 character limit, so I posted their wording. And got the exact same thing. The helper then decided to take up for them, saying that they are allowed to post on whatever it is that they feel like if it's an art category.

They don't care about buyers. They don't care if you can't get what you want because people don't want to work with you. They don't care if you get upset because in all over 40 people posted whatever they felt like posting and nothing had anything to do with your request.

Date of experience: November 3, 2014
India
1 review
3 helpful votes
Follow mia f.
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Customer care is very poor. They will never support/respond you. Lot of fake buyers. Payment is not safe. Work for the buyer if you are lucky you will get the pay, no guarantee. The surprising thing is you have to wait 15-20 days after delivering the work to get the pay of $$. How funny... Fever won't do anything to recover if you lose the pay. They will only sit and watch. Never use this site. -5 star rating.

Date of experience: November 2, 2014
Australia
1 review
5 helpful votes
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Used Fiverr on two occasions to get blogs written. First was an ok result however the site double charged. The agreed fee was $10 and the charge appeared twice on my credit card statement. On querying it, they have given a credit for $5. That's theft - short by $5 and I want a refund, not credit! Second experience wasted $50 - poor quality output and delivered late. At least the supplier agreed to rebate the fee, though once again, this was processed as a credit not a refund. What a scam!

Date of experience: October 31, 2014
California
1 review
8 helpful votes
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I knew Fiverr was not right after using it for 1 year. I was selling a service, "holding a sign". The unscrupuous buyer bought my gig extra and the total gig was $25. I spent about two hours of my personal time preparing for this gig delivery and delivered the pictures before due date. Three days later, I've noticed Fiverr cancelled this order and deducted $25 out of my balance, assuming refunding back to buyer. When attempted to contact buyer myself, his account was suddenly "not valid" I did some research and looked up this buyer and noticed on his instagram, he had used my three pictures I had delivered to him (me holding a sign with his instagram hashtag). I wrote to Fiverr to specifically explained to them that this buyer used a fake account on Fiverr and scammed me and that I wasn't working for free. I even sent Fiverr the three links to the post on this guy's instagram account of the three pictures he was using from me. Fiverr wrote back and said that they were going to investigate the matter and look into this this. Three days later, Fiverr got back and told me that they don't offer any refunds without saying anything else. HOW CAN THEY NOT OFFER ME A REFUND IF THIS WAS THEIR OWN FAULT? I WORKED FOR THIS DOUCEBAG FOR FREE AND FIVERR IS NOT TAKING THE RESPONSIBILITY THAT IT SHOULD AND PAY ME BACK MY MONEY THAT THEY TOOK FROM ME. I"m so disgusted by them, I do agree with you, FIVERR IS A BUNCH OF $#*!ING CROOKS! 

Date of experience: October 30, 2014
North Carolina
1 review
1 helpful vote
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Used fiverr for logos...
October 23, 2014

Used fiverr for logos... AWESOME EXPERIENCE! Returned 8 logos on time and made adjustments within a day or two. No problems with payments or the designer. The designer was nicholas_designer... I'm about to use him agan

Date of experience: October 23, 2014
Japan
2 reviews
9 helpful votes
Follow Kenneth G.
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As a seller, it really is a useless site. I have come to realize that. I have to mail stuff, so I get buyers cancelling before it arrives. So they get their stuff for free, nothing I can do about it. Plus, I get low reviews for no reason other than people feel like it. Worst of all Fiverr takes 20% off the top, and PayPal takes a cut on deposit. So, they ought to call it 4ver.com, or 3.92ver.com. Seriously, you would be better off watching porn than spending the time listing your gigs here.

Date of experience: October 18, 2014
Michigan
1 review
6 helpful votes
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I've bought and sold on Fiverr for the last 3 years and find it very reliable. It is so much easier to use than any other freelance site I can find, and a lot less expensive on both sides! There are a few minor bugs and of course there is always someone trying to scam someone else (EVERY website has this, people!) but I've learned to work with the flow and enjoy the extra income and the extremely cheap business and personal services!

Date of experience: October 15, 2014
Texas
1 review
7 helpful votes
Follow Joe C.
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Customer support is non-existent and there is no protection for sellers from scam-buyers looking to get stuff for next to no cost. I received a negative review after delivering a job that took almost 8 hours to complete for a measley $4 bucks, and no way of protecting myself from their abuse. What boggles my mind is that the folks at fiverr don't offer any security for sellers at all -how is it ethical practice when you send a finished job to a customer and ask if they need anything else, then they respond with a 1 star rating?

I feel like I'm getting screwed in the worst way and i'm really disappointed.

Date of experience: October 13, 2014
Maryland
1 review
6 helpful votes
Follow Tessa N.
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I reviewed lots of portfolios and settled on one where every logo looked really sharp and unique. I paid for just the $5 logo thinking if I was happy I would use this designer again.

Well, I was given a 10 day wait and the order went 11 days. On the 12th day I got the logo along with an additional HD file for having to wait the extra day but it was useless.

My site is about budget family travel. I gave a very detailed explanation of what I needed and my site url for reference. I assumed the designer would visit the site and get a feel for what it needed.

Instead, I got a logo in a very patriotic color scheme that looked very much like it was supposed to resemble a mother giving birth. Basically a large "C" shape, open side down, with a circle on top (moms head). Then another of the same shape, only smaller, flipped around and placed inside the "arms" of the mom. Everyone I asked to look at it said it made them think of a woman giving birth to a baby head first.

My tag line also includes the letter "g" in it but the bottom of the G was cut off. So it looked like a really glaring mistake, or a rush job.

Supposedly, I get a revision so I wrote back and explained why I can't use this logo. That was three days ago and I've yet to get a reply. Glad it was only $5 I lost.

UPDATE: It is now 6 months later. I never received a reply to my request for the revision that I was told I could have. I never received any reply at all.

Date of experience: October 11, 2014
California
1 review
14 helpful votes
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Horrible site
October 10, 2014

Horrible site. I lost 20 bucks and a bunch of time trying to get them to work. Complete ripoff. I would give it a negative 5 if I could. Buyer beware.

Date of experience: October 9, 2014

From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.


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