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Fiverr

1.5

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Fiverr Reviews Summary

The company has garnered a mixed reputation, with some customers appreciating the affordability and variety of services available, as well as the potential for building long-term relationships with freelancers. However, significant concerns dominate the feedback, particularly regarding delayed payments, unresponsive customer support, and a perceived lack of accountability for both sellers and buyers. Many users express frustration over unresolved disputes and the platform's failure to ensure transparency and quality among its freelancers. This highlights a critical need for improved customer service and stricter oversight to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
286
value
275
shipping
182
returns
213
quality
261
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Delaware
1 review
5 helpful votes
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I tried to sign up for three different times, three different projects and none of them were completed. I wanted a scraper completed for a website and the vendor never did anything. I was forced to cancel the job. No, big deal, it was only 5 days wasted. So, I tried a different developer and the job was estimated at 7 days. On, day 7, the vendor said, the job is worth more then $5, so he declined the job and it was canceled. A waste of two weeks trying to get this job completed. I tried to hire a voice over professional and I listened to all the talent and the talent was not bad but the system would not process my credit card, or at least I thought. Apparently the system did take my money and return it there shortly after for some reason. I got a receipt saying I paid for it but I could not find my order. I emailed customer service and they told me they would look into it. Fast forward 7 days, I get an email, "Our system has marked this ticket as Solved automatically. Your comments have been noted in case you reopen this request again," wow, worst experience ever.

Date of experience: March 15, 2015
Connecticut
1 review
7 helpful votes
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Money suckers!
March 16, 2015

Do you think you will get a logo or website design from a hot shot designer for $5.00? It is the beginning of a money pit! Read the offers very very carefully.

Date of experience: March 15, 2015
Washington
1 review
5 helpful votes
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THIS IS FROM THE HORSES MOUTH; CUSTOMER SERVICE. Unfortunately, the sellers are no longer part of our community. As mentioned in our Terms of Service: "Fiverr does not check user uploaded/created content for appropriateness, violations of copyright, trademarks, other rights or violations. We invite everyone to report violations together with proof of ownership as appropriate. Reported violating content may be removed or disabled. Furthermore, Fiverr is not responsible for the content, quality or the level of service provided by the Sellers. We provide no warranty with respect to the Gigs, their delivery, and any communications between buyers and sellers. We encourage users to take advantage of our rating system and our community in choosing appropriate Gigs® service offers."

Date of experience: March 15, 2015
California
3 reviews
12 helpful votes
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What a scam! John134 via Kickstarter (Fiverr.com) wants you to pay money, but get nothing in return. During the beginning, when it is most important to get the crowdfunding campaign off the ground, this paid "assistance" sits back and does nothing. Then it promises to put you in touch with "followers" two weeks later, when it is too late. In the meantime, it suggests that you to pay more money to get additional assistance.

Date of experience: March 14, 2015
New York
1 review
12 helpful votes
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Read the Fine Print
March 5, 2015

Almost signed in and then backed off -- far away. Undoubtedly, we are all used to the EULA that basically says any company can rob you blind on general principles. That's bad enough, and as a freelance writer with 20 years-plus of dedication and passion and new learning in the field, I'm turning more and more "EULA copy-n-paste companies" down, whether a buyer or a seller and regardless of what they are selling or how bad I want it.

Fiverr(TM) stays pretty even -- having rewritten the EULA to a point where they aren't taking everything -- at least on the surface. That was well done. However, scroll way down to the bottom and you see this cute little statement that says that "they can use content for marketing purposes -- or any other purpose" -- that screams third-party vendors and absolute intellectual property control, even though they say earlier that the buyer gets intellectual property. I'm good with that latter part. If I ghostwrite, or do an edit for a client on a business document or thesis/dissertation, then I expect, since I was paid as a contractor, not to retain any rights. Fiverr(TM), however, has made it clear that they can use any portion for any purpose. That means the company owns your work that you either created as a seller, or contracted as a buyer. In essence, Fiverr(TM) gets everything for free in terms of content, and still charges fees.

In the words of Kyle on Southpark(TM) -- I say "Shenanigans!" to this carnival rip-off.

As a highly-qualified writer, I'll go back to my own website and control. I'm disappointed. I heard good things about Fiverr(TM)

Please everyone -- it is like having a root canal during a tax audit while seeing your car being towed away in your peripheral vision as you lay in the surgical chair -- but read the "terms" of these new start-ups. The thirty minutes you'll lose going line by line will save you that much in the anxiety you'll face later. Companies like Fiverr(TM) have got to learn -- it's not all about them. Not any more. There are too many professionals'
Out there who will find another way.

Date of experience: March 5, 2015
Kansas
2 reviews
12 helpful votes
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I feel like fiverr is really just a rip off. I did some design services, such as really small illustrations. I thought it would be a good and simple way to make some cash on the side while honing some skills. WRONG. The type of buyers on that site, I have found, expect a whole lot out of your for so little pay. You can increase the price on each service you are selling, which makes sense, but most buyers don't even bother to read and expect your highest level of service for $5. Then fiverr has not even given you the functionality to upgrade to the level your buyer needs! You are stuck with doing high level job for $5 unless you can convince your buyer to buy another level service. The mobile site is even worse. It has about 30% of the features on the website. Terrible. How are you supposed to do your business in a timely manner, like they repeatedly hound you to do, if their mobile site is less than functional? They also send you a lot of annoying emails. You can opt out of some such as the marketing emails, but if you have a buyer who doesn't respond after a few days, fiverr will repeatedly send you emails everyday to say you need to "work on your job" and not to leave your client hanging. Its even worse when you've gone past your deadline for reasons out of your control. That is BS and way too many emails. Once you've finished your job, you only get 80% of your payment. So if you work for $5 you are actually getting $4. I did at least 5 jobs and only ended up with $32. Not worth my time. The site is not intuitive at all. It is way too complicated for a site that sells $5 jobs. I really feel like there is too much extra "stuff" that gets in the way of navigating the pages and understanding your profile and gigs. Also, anytime you'd like to make a change, a payout, or anything other than adding a new "gig," they make you confirm with an email. So, you have to wait for the email to come, which isn't right away, just to make simple changes or get your money. Overall, I had 10x the headache than reward with this site. If you don't mind doing a lot for basically nothing, then you'd probably like this site. Otherwise, you're better off going to a real freelancing site where the buyers actually expect to pay out for decent work.

Date of experience: March 4, 2015
New York
1 review
9 helpful votes
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I completed a gig and was paid for it on February 9, and will not get the money from Fiverr until March 9. I am absolutely outraged. Not only that, but Fiverr extracted a fee of $4 for their exceptionally awful services.
Basically, Fiverr is taking advantage of a job market that encourages employers to pay freelancers peanuts without the employer having to pay any taxes to the federal government. Fiverr takes a cut from the freelancer and the employer gets away without having to pay any fees. Shame on you, Fiverr!
The website itself is almost impossible to navigate.

Date of experience: March 3, 2015
Ohio
2 reviews
10 helpful votes
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I ordered a simple Logo a week ago - still not delivered. I provided feedback, colors and images I liked within 1 day. Of course I was charged already. Charge should be only 50% upfront and 50% upon delivery. Late delivery by Fiverr lowers the price.

Date of experience: March 2, 2015
Canada
1 review
12 helpful votes
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Watch Your Credit Cards
February 16, 2015

As far as sellers go, I had GREAT experiences (outstanding quality & creativity), as well as a couple that were a total waste of time and money. I am still waiting for Fiverr to give me a refund on one I didn't want to give a positive rating to, because I was not satisfied with the product. Most gigs are more than the advertised $5, but in reality - someone designing an awesome logo for $20 is a hell of a good deal.

That said - the reason I would NOT recommend use of Fiverr is because since I have used it, the credit cards I used on the site were hacked. None of my other cards have been hacked; just the ones I used on Fiverr. Large purchases were made for car repairs, "donations", large amounts for Facebook advertising, and several others that were declined. Coincidence that ONLY the cards I used on Fiverr were hacked, and within two weeks of the purchases being made? Maybe - but after that hassle of having to cancel cards and sign declarations I wasn't buying car repairs out of the country... I won't be using, or recommending them anytime soon.

Date of experience: February 16, 2015
Romania
1 review
8 helpful votes
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The bigest scam is fiver you must be verry carefull when you order you can lose money i lose 20$ $#*!ing site never use fiver only scamers on it

Date of experience: February 15, 2015
North Carolina
1 review
6 helpful votes
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HORRIBLE!
February 11, 2015

HORRIBLE! AFTER GETTING A GOOD IDEA TO GET STARTED ON THE WEBSITE. I WENT THROUGH WITH PUTTING EVERYTHING IN. THEN THE SITE OR MY INTERNET, I AM NOT SURE WHICH FROZE UP AND WHEN I FINALLY GOT IT WORKING AGAIN, I LOST ALL THE WORK I PUT INTO IT. I NEVER WORKED ON A SITE THAT DOES NOT SAVE THE STUFF ON ITEMS YOU ALREADY ENTERED. NOW I HAVE TO RE-ENTER EVERYTHING AGAIN. WILL WAIT TO SEE IF I WILL. FOUND A BETTER SITE THAT I WILL POSSIBLY USE NOW.
I WILL NOT HAVE TO DEAL WITH THIS ISSUE.

Date of experience: February 11, 2015
California
1 review
7 helpful votes
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The company doesn't protect selelrs like me. A seller named CREATIVEDIANA made me wait for a long time for a gig to be delivered. On the due date, she asked for more information which I provided. After that, she begged to be given more time. Then in the end wants to cancel the gig. What? You just wasted my time, asked for more info and time and in the end you will just cancel. What a very professional worker.

Don't ever work with a seller named CREATIVEDIANA or just simply stay away from Fiverr. Customer support sided with the seller even with my long history of orders. Their loss, not mine.

Date of experience: February 10, 2015
Tunisia
1 review
4 helpful votes
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Hello:
February 6, 2015

Hello:

I was about to create my moz account for about 99$ per month, i just search fiverr "moz account" and i find a buyer that create 4 month moz account for only 5$ yeah I buy it and my account delivred within 6 hours.

Yeah I save +300$ using fiverr thank you!

Date of experience: February 6, 2015
Oklahoma
1 review
8 helpful votes
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I have actually had a very good experience with this site. It is a buyers beware but peer reviews can help you weed out the bad ones. I just wouldn't spend a lot of money with anyone until they have proven they can do the work... for $5 that's not so bad.

Date of experience: February 5, 2015
North Carolina
1 review
10 helpful votes
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Fiverr is a horrible service site. You'll be lucky to find even a mediocre graphic designer. I lost some money on this site big time when I was trying to get a brochure done for my writing project. The foreign graphic designers don't understand anything and you just get whatever they send which most of the time is s&*%.

Date of experience: January 26, 2015
California
3 reviews
6 helpful votes
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Once your order is cancelled (due to the seller missing the deadline or other problem) you can't leave any seller feedback or reviews of service. Hence, only the good reviews of a seller are posted. This is a major drawback, as you can't get an honest idea of a sellers all-round performance.

Jimmygibbs did a good job on an eBook cover, but two months later when I asked him to do the paperback cover he missed the deadline, and did not incorporate any of my requests into the finished design. I had to use another cover. Very poor communication. Fiverr communication is difficult. Sometimes you have to logout and then login to reach a different part of their site.

Date of experience: January 23, 2015
GB
1 review
9 helpful votes
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I have bought many gigs off Fiverr over a period off 2 years, now l would not touch it with a barge pole. Full off crap sellers. Ordered a gig recently for an ADSENSE WEBSITE, only one BIG problem, job completed with no Adsense Ads. If l wanted adsense ads on the site l would have to leave a positive review for the seller first or pay another $20.

As for the traffic to your website, FORGET IT, rubbish bot traffic which will show as clicks, but you will never get a sale from it.

Make money gigs forget also. Question, if they were earning the amounts off money they talk about in the gig would they really be selling the info for $5? Earn $500 a day, $30,000 a month, etc.

Many off these sellers also offer free gigs for leaving them positive feedback, this should not be allowed. A buyer should be allowed to leave an honest and constructive review off the gig, good or bad. Abusive feedback to the seller should not be allowed.

Feedback on the traffic gigs should again be better from the buyers. Results is what counts from traffic not clicks. As l stated earlier l have never found an honest gig on traffic on fiverr. The clicks show on the link they send you but not on my trackers. Real Scam traffic gigs.

Never going back to Fiverr again where it seems it is full off dishonest sellers and they shadow and tarnish the good ones that might be there. Fiver needs to do more to protect buyer and seller.

William

Date of experience: January 19, 2015
Washington
1 review
5 helpful votes
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Scam
January 11, 2015

Scam. You pay for a gig, they seller delays, then offeres refund. If you take refund it is stuck in fiverr's system forever without ever a change to get it back. If you wait for the artwork, it is corrupted or crap. Complete scam to rip you off. 50$ st a time.

Date of experience: January 11, 2015
Illinois
1 review
7 helpful votes
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As a seller, I find it frustrating providing quality critiques and edits for immature buyers who get a good product and rate down because of their errors. They do no understand that they are getting a bargain plus quality from my gigs. I will not sell any products on Fiverr as of 2-2015. I am sick of doing all this work for 4 dollars. It's ridiculous.

Date of experience: January 11, 2015
Ohio
2 reviews
11 helpful votes
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Poor service.No access to telephone or realtime interaction with customer service.
Attempts to pay are convoluted and result in double billing or incorrect (overcharge) billing.
Probably a scam.If not... the Bozo Brigade.

Date of experience: January 4, 2015

From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.


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