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Fiverr

1.5

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Fiverr Reviews Summary

The company has garnered a mixed reputation, with some customers appreciating the affordability and variety of services available, as well as the potential for building long-term relationships with freelancers. However, significant concerns dominate the feedback, particularly regarding delayed payments, unresponsive customer support, and a perceived lack of accountability for both sellers and buyers. Many users express frustration over unresolved disputes and the platform's failure to ensure transparency and quality among its freelancers. This highlights a critical need for improved customer service and stricter oversight to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
286
value
275
shipping
182
returns
213
quality
261
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Canada
1 review
11 helpful votes
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I ordered contents for 10 pages to ( pownzor) for SEO.
On April 3rd I payed $52.50 for my website. On April 6th i sent all keywords ( 30 word and 3 keyword per page). This guy said he gonna use %3 density use the keywords on each page.
DURATION was 5 days. And satisfaction grantee!
After 5 -6 days he sent few sample that was garbage! Im thinking he doesnt know SEO ( but he said he knew it). He used my city name as my company name. Stupid!
Then i asked for revision,
He said he redo all! Since April 14th no respond! 1
He no answer.
His a kid and No Idea this is work not playing on kindergarten.
If you are not satisfied they just refund your money you paid! What about the time that we miss it?
Stupid.

Date of experience: April 28, 2015
Austria
15 reviews
132 helpful votes
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AVOID THIS SCAM
April 28, 2015

AVOID THEM
Sites as fiverr is a scam, they will robe you out, and there is not anymore low cost. They become reviews from friends 5 stars always. There is nobody with 1 star or 2 or 3 stars. All have 5 stars. This is a website that made some people in work take money from buyer and seller, and you get from so called expert low quality or bad work for a high price.

Support will not support you than seller even he do not deliver and my suggestion for all of you who were scamed, contact your bank and ask that thery pool money back from fiverr or paypal as paypal do not offer guarantee for services, but bank do. Just contact your bank, tell them you were ripe off, they will pull back your stolen money, and you will get your money back 100%. I had to do this 4 times o and always my bank has get my money in no time back.

Date of experience: April 27, 2015
Virginia
1 review
6 helpful votes
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I tried fiverr twice the first time the product created was so bad that my 10 year old could have done something that looked more professional. The second time the seller was late and than asked for twenty more dollars before I even saw any demo of the product. The customer service said they are not allowed to do that but that they had no way of enforcing their policies. The customer service for Fiverr is not good and they have no clue about customer retention. I will be trying one of their competitors to see if they can get the job done.

Date of experience: April 27, 2015
Tennessee
1 review
17 helpful votes
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Unhappy Fiverr Seller
April 23, 2015

I had a gig on Fiverr in which I would allegedly get paid $5 for each order I completed. Fiverr would also charge. 50 on top of $5 for processing fees. Once I completed the order Fiverr would give me $4 of the $5.50 they accrued from the Fiverr customer. Recently as I was deciding to close down my Fiverr account I was forwarding my remaining money into my Paypal account. They cleared this morning and I found that the $42 I was expecting to transfer, came up in Paypal as $41.16. I checked the statement, assuming that Paypal must take a percentage for transferring in. The Paypal statement read. 0.00 for fees, so obviously hungry Fiverr decided to take more fees, almost a $1, from the money that I worked for. They are making way too much money off of other people's work and it's really just disgraceful. It really wouldn't be all that bad if when you wrote to customer service they actually responded answering all of your issues, or any of them, in a timely manner. Seriously ridiculous.

Date of experience: April 23, 2015
Georgia
1 review
7 helpful votes
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Both Good and bad
April 23, 2015

Ive used the website on two purchases, one was a business plan in which u can tell it's been ported from some where, it's was very very basic not what I had expected according to the gig explain action.
Someone else did a nice resume for me, I added extra 10.00 to him so he can release me the soft editable copy, until today I'm still waiting it's been months, I stopped asking him. I'll use them for quick fix but not my favourite.

Date of experience: April 23, 2015
GB
2 reviews
14 helpful votes
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Promised to promote my website with genuine leads!
Lol these leads were robots they bounced streight back out in a millisecond problem is of course this bad traffic does you no favours all you get is charged over exceeding your bandwidth and of source Fiver don't want to know.
So I suggest cancel it at your card or paypal and get the lot back no matter how long it takes.
These guys are cone men STAY AWAY FROM THEM

Date of experience: April 23, 2015
California
3 reviews
10 helpful votes
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After disappointment with a seller on fiverr and how my order was delivered i contacted the fiverr support and was brushed off. I asked for a refund and was denied with no options. Horrible way to take care of a customer and not even try to make mends when all of the conversation was clearly stated and their support did nothing about it. Go to elance, they seem to be the most legit for a few more bux

Date of experience: April 21, 2015
New York
1 review
9 helpful votes
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My review is based on one experience but it was enough for me to see how they work. I choose a seller with almost 7,000 5-star reviews for a 300-word blog article. His profile described how passionate he was about writing and providing interesting content."with so many great online reviews, how bad can he be?"

I provided a clear outline of what should be covered in the article and several websites where they could research the topic and find all the info they needed. Even though the seller had such great reviews, I still didn't have high expectations - I just needed a decent write up.
The article I received was such low quality, though. Poor grammar, lots of repetition, no mention of the key requirements in my outline - high-school level writing - and that is giving it too much credit.
When I complained to the writer, he said it was written by one of his newer writers and he has so many writers he can't look at them all. (What about his profile that implied he writes all the articles and was passionate, etc etc.?) He also said, "I try to only hire American English speaking writers, but since I only correspond with them through email, it is hard to say sometimes." I realize now that he is farming out the work to people anywhere in the world, he has no quality control. I don't know how he has managed to get so many good reviews, but I do know that it was impossible for me to leave a bad review.

AND - this guy was probably one of the good ones, because at least he responded to my criticism and offered me a refund (it's not really a refund, it's a credit since I don't get the money back.)

So, who wins in this situation? Fiverr does - they get to keep my transaction fee and they will get the $5 I was "refunded" because I will never use that credit.

I understand their business model now: Fiverr doesn't care about quality. At all. They make money on every job, no matter what happens. The vendor profiles are complete lies - they make it sound like they are doing the work but they are just farming it out to whomever, with no quality control.

I had low expectations and was willing to lose this small amount of money so I am not really upset, but I feel bad for those who got hurt more severely.

What can be done to stop these scammers?

Date of experience: April 18, 2015
California
1 review
6 helpful votes
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Everything is wrong. It's not like usual freelance site.
Reviews are untruthful,
My experience was: price per service was changed, order marked as done, but wasn't, asked for more time, in month still not done. Seller account after closed.
Fivver didn't let me to leave review and didn't suggest to do this.
Customer support decline to cancel order.

So total cheating, just happy that spent $30, small amount

Date of experience: April 16, 2015
Virginia
1 review
5 helpful votes
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Fiverr only allows for good feedback to be left on sellers. The only time it will allow you to write a review is when your order is marked as Delivered or Complete.

Ask yourself what do you do when you are unhappy with your order/designer. 99.9% of people will answer with "cancel the order". Because why would you want to pay for something that you are dissatisfied with……. I thought its was a little funny that ALL the sellers have 4+ stars but now i understand why...

In my situation I needed a logo design, I had an image of what I wanted no creative input needed.

1st designer canceled the order on his end- couldn't leave feedback because the order wasn't completed

2nd designer just told me they couldn't help me and left the order sitting there without canceling it. Once again I can't leave feedback because the order wasn't completed.

Date of experience: April 16, 2015
Wisconsin
1 review
5 helpful votes
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I don't know why the bad reviews on here. I have used Fiverr.com since the site started. I had over six logos designed for my various companies as well as other marketing tools linked with Facebook and twitter as well as reviews and such. The vendors were more than helpful and most of the time I even tip them because the job was so good. The vendors that delivered me the logos more often than not would give me anywhere from 2-11 logos for only $5. That is a ridiculous price. I was charged over $300 for my very first company logo from a graphic design firm. So all in all I highly recommend choosing fiverr.com and giving it a shot.

Date of experience: April 12, 2015
New York
1 review
3 helpful votes
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Horrid
April 9, 2015

Fiverr smh. I will never use this site again. The sellers are rude and unprofessional. I have had sellers threaten me just for asking questions. Fiverr customer service is non existent, they never refund you your money. You might as well put your money in the toilet and Flush.

Date of experience: April 9, 2015
NL
1 review
4 helpful votes
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There are two problems with Fiverr. One they have really high hidden fees, on the surface they disclose a 20% commission but it's actually 25-30%. They charge buyers a 5-10% "processing" fee that many sellers are not even aware of.

The other problem is that seller reviews are a fraud. Sellers can avoid negative feedback by simply canceling the job. The only way you can leave negative feedback for a seller is if you pay full price for incomplete or unsatisfactory work. Otherwise you have to agree to a cancellation to get your money back and you loose the right to rate them. Also, sellers can cancel unilaterally even if you don't agree.

The whole thing is smoke and mirrors.

Details:

http://www.singledudetravel.com/2015/02/how-fiverr-is-screwing-their-buyers-and-sellers-out-of-an-additional-10-percent-on-many-gigs/

http://www.singledudetravel.com/2015/04/why-the-seller-ratings-at-fiverr-elance-and-possibly-other-similar-sites-are-meaningless-and-fraudulent/

Date of experience: April 4, 2015
Florida
2 reviews
4 helpful votes
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I wish I would have read these reviews first! I tested them with 5$ for a logo but was charged 5.50$ because they wanted. 50cents for a transaction fee. The gig was cancelled by the seller the next day and Fiverr credits me ONLY 5$ back. They told me to find a new seller where the total 5$ credit covers the transaction fees which means I have to find a 4.50$ seller. NOTHING is under 5$ on Fiverr. The site owners are SCAMMERS and I have already been spammed from tricky sellers on that site looking to pull off a scam. HORRIBLE website, stay away, and they need to be investigated. I hope Paypal drops them as a payment gateway ASAP.

Date of experience: April 1, 2015
Virginia
2 reviews
3 helpful votes
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This is the worst site you can ever deal with it, I opened the account and they closed it only after 1 day without any logical reason, the customer support is terrible, My advice not to deal with this site at all

Date of experience: March 31, 2015
Connecticut
1 review
5 helpful votes
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Very pissed off!
March 31, 2015

This service is horrible. Used it twice. One paper was late and the other i was nailed for plagerism! Got an F! Not to mention the guy was a frigin stalker... emailing me and trying to friend me on FB. Not cool! Look around dont use use this place!

Date of experience: March 31, 2015
Pennsylvania
2 reviews
8 helpful votes
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This site is used to steal credit card information, and this is fact. I signed up with Fiverr to produce a logo for a shooting club that I run. After the first request failed(No communication from a "woman" from Pakistan that barely typed in English when she finally decided to reply to my request 5 days later(logo was "guaranteed" in 48 hours), I found another designer. After 48 hours, the logo was sent to me(5 different versions) and it was awful. It looked like a logo that one of those automatic logo design sites could produce. Well, I rejected the logo and contacted support for a full refund(Still have not heard back, two weeks later). A few days after this, I noticed ELEVEN fraudulent charges on my Citi card totalling over $800. The first charge was made minutes after the legit Fiverr charge that I authorized. In short, this site is designed to harvest CC and debit card information. I forwarded my complaint to the FBI internet crimes division. Avoid this third-world scam of a site at all costs.

Date of experience: March 28, 2015
North Carolina
1 review
9 helpful votes
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We had two things done now with them. First time the lady didn't basically speak English even though she said she did. She made half of what we had and we had to take it and go fix it ourself. Second time the man used a horrible script even though we told him what we wanted and told him we needed a website built from scratch. I paid $80 for total crap. Then told him I didn't want his crap so I cancelled my order. I then have it escalated in paypal but then fivvrr closed my account and I still don't have my money back.

Date of experience: March 20, 2015
Wisconsin
2 reviews
17 helpful votes
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Fiverr stole 2 book manuscripts I wrote.
Sold them to clients on their site for $660.
Did not pay me one cent and disabled my account.
Took another $70 out of my account for services they didn't deliver.

If you would like to file a class action lawsuit with me, please email me at *******@gmail.com

I am mother of an infant disabled child.
If they can hurt someone like me, trust me, they will hurt you too.

Date of experience: March 17, 2015
Mexico
1 review
9 helpful votes
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The people behind fiverr are just taking the money and running. The $5 fee is becoming a bait-and-switch.

I have had two sellers cancel a $5 order - because I did not pay the $20 "upgrade".

Date of experience: March 16, 2015

From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.


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