FiverrReviews 1,136

I have tried numerous purchases on this site, each time I try to convince myself that if I pay more and work with the seller, the work will be of better quality. However, I did not even know that people existed that were capable of performing work of such a low quality. Fiverr staff is also nowhere to be found, which leads me to believe that this is a couple guys in a Romanian basement working with a group of people at the $#*!ed IQ level doing all the Fiverr campaigns themselves. Do yourself a favor and pay for something acceptable on freelance websites. There is a difference between quality and acceptable work, and 3/3 times, the work has been well - well below the threshold of anything remotely acceptable. I have never created a negative review in my life, but this site is worse than poor quality - its outright fraud. All of the sellers use fake work samples and then try to up-sell you after you see how horrible their work is, just to make no changes and come up with excuses. Its totally pathetic.

I was a loyal seller on Fiverr for over 2 years. With 100% positive feedback, I quickly climbed the ranks to level 2. All seemed to be well in Fiverr land. Then, I needed to buy some material for a client of mine. I started scanning the infographic jobs. Anytime I asked a seller what their $5 job was, I was met with hostility. My orders were cancelled left and right with no explanation. I confronted the sellers about it, saying it was false advertising/extortion, and I contacted Fiverr's customer service for assistance. The very next day, Fiverr knocked me off of the to levels I worked two years to achieve. When I confronted Fiverr about removing my two levels, they advised me that the process is "automated" and that I no longer met the requirements for a level 2 status. Really? With 100% positive feedback I no longer met the requirements? I told customer service that if they were going to knock me off of my levels, at least they should have the courage to tel me the truth about why. FRAUDS, FALSE ADVERTISING, INTIMIDATION. BUYER BEWARE!

Bad experience. Learned from it.
Don't get mad. You can always report them to paypal to get your money back (all) as they get the percentage even though you waited your time, they didn't respond to your emails and they cancelled job and they way you can't leave feedback.

Unprofessional designer, Fiverr manipulate reviews, they know job wasn't done, you still loose the commission they steal from you. Or, and they give the money back NO, they put the money on their website, they don't give it back to your bank account.

Micha Kaufman the CEO is a THIEF! He knows what he is doing and is taking your money, end of story.

Also you can report this company to the BBB, people should know what they are about.
Take care everyone! And take care of your money!

For both sellers and buyers, having been both on this site.
Sellers Side:
I used to sell graphics, I was actually one of the people that took time and put in effort when working on orders (unlike a lot of people there), but the commission fee (20% + $1 off each withdrawal) is way too much if the lowest price is $5 (which is what most orders go for)
The customer support is useless, if you have a serious question, they will just ignore you!

Buyers Side:
Most work provided there is crap, these so called writers use word spinners, 99,5% designers use clipart for logos of templates for other stuff (business cards, flyers etc), lots of copyright infringement, most work in their gallery examples is fake.
A saxophone player guy that I ordered from actually used a virtual instrument instead of an actual saxophone to record the solo.
The list goes on.

Long story short, the site is just overall crap, they advertise themselves as a place for professionals, but the majority of the people there don't even speak english nor have the base knowledge of the thing they advertise they can do.

Oh and something interesting, even if you get a refund from a seller, your money stays there as a "Fiverr Credit" which means you can't get it back on your card / paypal.

Select your service provider carefully. Search with key words that match your project. Be very specific in the order, almost to the point that they might not speak English. Over pay up front, tip and use the best ones again. Out of 28 projects, 2 were losers, but they tried and apologized, and the rest have been either very satisfactory or superlative. If they don't know what I want, that is my fault. Tip: write detailed instructions if possible

I paid for a gig. The seller cancelled on the day the gig was due to be supplied. (5 days after payment. No prior warning given that he might not be able to fulfill.) Refund was not automatic, I had to write to customer service who very kindly (sarcasm) reminded me that there was only a certain number of refunds allowed. I still had to pay a 50c processing fee even though my time was wasted and the order was not fulfilled. There was no recourse for the seller - because he cancelled there was no way to leave feedback.

Stay away from Fiverr! Incredible incompetence and hideous customer service! Not only did they make it impossible to place several orders, their system tacked on extra numbers to my user name, then accused me of "spamming their users", and disabled my account without ever contacting me. It took two full days to get anything but an automatic reply when trying to contact their alleged "support team." What a crock! Nothing works properly on their system.

Most of the people who are complaining here are making statements that clearly show that they don't know how to use the website. Someone even says, "The guy marked the order complete without ever turning in the work." No. That is absolutely incorrect. The seller cannot mark ANYTHING as "complete". It is impossible. The "buyer" (or customer) must mark it complete, or the website (Fiverr) does it for you after 3 whole days. If you are placing an order, and don't bother to check your messages for up to 3 days, the order is then marked as complete. If you're spending money on a service, you should probably make sure that YOU understand how it works before you get on random websites to complain about it. I have been using Fiverr for 3 months and it is a lovely service platform... IF you know what you're doing. That's why there are FAQ and Terms of Service pages. Everyone is always trying to find someone else to blame for their ignorance and it's frustrating. Especially since every single customer has the right to "reject" the order if the quality isn't up to par with their expectations. Every single one. You don't HAVE to accept low quality work. But you DO have to know exactly what you're doing and not blame a website for your OWN stupidity.

Im really now just getting word from customer service. Since an inquiry was made 3 days ago.

I really hate to say this. Really burns my heart to say: this company customer service sucks. Here's why. They have a good service. A very nice concept. But i will shy away from this one. I am so pissed at their customer service i think i will need a drink to relax me! I need to make this be known beyond just the sitejabber community. I personally feel as if this and other similar companies feel as if they can make all the millions they do and provide absolutely crappy service to folks here in the Western area.

Well Fiverr you need to do better, maybe for your fans on the Eastern World, Tel Aviv and your surrounding neighbors, that would be acceptable. I don't think i would communicate with this customer service even if you paid me to.

Here is my response to customer service this morning:

I'm very very very displeased with your customer service. I don't think I'm interested in using the service of the website for fear of delay and inconvenience that I might have to wait days before I can get someone from customer service get back to me, and freelancer refuses to start working based on the fact I can't make or process payment. I've dealt with many many tech companies, large and small and I should say this one is the only in a long long time, perhaps in years that let me feel so dissatisfied with the service, I almost felt angry as I ended getting no work done and missing schedule as a lack of time customer service, come on guys, we are living in 2015 here. You're at least the equivalent to a Fortune 500 company. I believe your customer service platform should surely reflect this and this is just a little advice from a guy who probably doesn't matter.

Clive

To which the response was:

Thank you for the reply and for sharing your thoughts, Clive. We're terribly sorry to see you disappointed.

Your request had to be forwarded for a further review by our Technical team and sorry it took longer than expected.

I'm forwarding your request as a feedback and suggestion to our Product Management for their consideration.

To that user Nicky that gave them 5 stars and spoke about the platform. Yup they have a great website but, have an issue with their customer service team and then get back to me. To say it's pathetic would be a grave understatement.

After being very happy with a few gigs I bought from Fiverr I was scammed by a seller named Fiverrmaster after ordering a email signature for $5 and a full email template for $40. I only ever received the email sig. This guy Fiverrmaster marked everything complete without ever delivering the full email template. Do yourself a favor and stay away from this seller. For anyone interested I will email the correspondence between us as proof of this arrogant fraud.