FirstCryReviews 160

This a waste FirstCry app Because I'm ordering mermaid red dress but this product is not correct size but this dress is not return back i luse money

Absolutely terrible experience with FirstCry — never trusting this platform again. I received a call from their agent offering a 50% discount on diapers. I ordered two packs based on that call. Once delivered, I opened one pack and found torn, defective diapers inside. To make things worse, when I checked the app, the item was marked as non-returnable — something never mentioned by the agent during the call. I submitted a return request with proper photo proof, and then they called back to say they would compensate for one item only — which I reluctantly agreed to. But guess what? The next thing I see on the app is that my request was REJECTED, stating "no proper proof" — after they themselves confirmed compensation! This is pure fraud and manipulation. FirstCry is deceiving customers, hiding return policies, giving false verbal promises, and then quietly rejecting claims. Their customer care process is a joke, and their agents are misleading people over calls. If you care about your money and sanity, avoid shopping from FirstCry.

Never ever order on online first cry
Never ever order on online first cry. Worst service. I ordered a bowl for my daughters first solid food eating function on October 30th.They have mentioned it will be delivered on 31st. Today November 1st still not delivered and it's function today. Couldn't reach the customer service, its a bot and if we call local store to get any number of warehouse, they are talking unprofessional and not giving number. Worst service. Will never order in first cry henceforth.

The service is extremely disappointing. They refuse to accept their mistakes and instead blame the customer. I ordered shoes for my kids, and due to a size issue, I requested an exchange. However, the new pair also had a size issue, so I opted for a return. Although the return process was completed, they refused to refund my money, claiming I returned the wrong product. This was clearly a logistics error, but they still won't take responsibility and instead blame the customer, ending with 'we can't do anything.' #PatheticService #FirstCryFake #FirstCryFraud

We ordered baby pampers from FirstCry.com,which is online purchasing. We regret why we purchased through online because we didn't receive the product till date. I went ask about the the product in offline service, went to directly to the shop. They responded as we were not connected to FirstCry.com online purchasing that was made me upset. Then I put complaint about this on online, we didn't receive any reply from their side. Don't purchase through online ( the shipment was cancelled) xpressbees shipment name one of worst service.more we couldn't cancel the product also. Such an irritating service.

When you can't deliver as per the commitment why do you take orders and block out money. They fool users while booking the products.

"Disappointed with baby walker purchase. Arrived missing parts, delayed shipment, and poor customer service—unreturned calls and misinformation. Overall, a frustrating experience highlighting poor quality control and service. Caution advised for future buyers."

I am writing to express my extreme disappointment with the recent experience I had with your company regarding the delivery of a product order. Despite my explicit request for the latest manufacturing date, I received a product manufactured in 2022, contrary to what was agreed upon prior to placing the order.

Throughout this ordeal, I have diligently reached out to your team multiple times via email and your application, clearly stating my concerns and requesting a resolution. Regrettably, I have yet to receive a single response. Despite assurances over the phone that I would receive a reply within 24 hours, I have been met with silence and inaction.

On top of this, last Saturday, I was assured by one of your representatives that all items would be returned, and arrangements would be made for a prompt collection by your delivery team within 24 hours. However, no action has been taken thus far, and there has been no communication regarding the return process.

Additionally, I followed the instructions provided by "Omer" from your team to send product photos and details for a replacement, yet I have not received any response to that either. It is incredibly frustrating to experience such a lack of accountability and efficiency in handling customer concerns.

I want to emphasize that my request for the latest manufacturing date was not arbitrary; it was made out of genuine concern for my baby's well-being. While the product may not have expired, I specifically requested the latest manufacturing date for peace of mind. This request was communicated clearly through multiple channels before placing the order.

I ordered dresses for my son. It's very good quality and reasonable price.
Now I am also order two dresses for my daughters.
It's has very good quality

The experience on getting a prompt answer for delivery failure is a complete disappointment. The automated reply is not helping and the reason stated for unsuccessful delivery is not correct as well. I have been purchasing from multiple online platforms and this has been the worst experience.

I had ordered a stroller which I want to return it back. Spoke to executives multiple time and they have pissed me off. Attached are the order details and return policy for this clearly returnable product. I tried everything to explain the executive but they unable to even understand the least. I am again raising the return request and if it does not get processed, I am uninstalling the firstcry app in my mobile. And if need comes I am ready to fight it in consumer courts.

To whoever is supposed to be incharge of your online orders app or anything. Please know that you are doing the absolute rubbish job. My account and my husbands account has been suspended for bulk purchasing. Buying 2 packs of diapers is bulk?. I have a 10 month old and a 2 year old. I order 2 packs of diapers each. So in your pathetic system that's bulk?. Are you guys working there or having a lazy day work all year round?. Basically your colleague on a call told me your account is useless now, you cannot order again as our system picks up that you are ordering in bulk. Some scripted one sentence answer. You are backed my whatever big names and investors but can't fix a system that you own?. Please review your own service and train your customers representative better to help and not to infuriate customers further.

Poor.
The first cry really made me cry.
Ordered the gift which never got correctly delivered and no response from
Company

Poor service! Experiencing an issue with an incorrect product, I initiated a return request. Unfortunately, the request has been rejected, causing frustration.

Ordered a baby girl ruffled frock with matching headband. I bought the product for the coordinated headband but never recieved it in the package which was delivered to me. Dress quality is okay but apart from the missing piece, packaging quality is extremely poor. Customer service is just as pathetic as their packaging. If anyones looking for a good product delivery with satisfaction, please stay away from Firstcry

I have buy baby massage oil and i have received damaged product and they have not even exchange. Do not buy anything from firstcry.com, its my request to all the parents.

There is no customer care...only digital cc with limited queries...if I want to complaint about something what should I do...ridiculous...there is no immediate action.

Firstcry delivers defective products and just discredit customers's words by stating its superior quality

Hello me and my mom went to first cry shop at bhuj we bought a bike and spin and push toy and musical instrument for 1 year baby boy... Things are just awesome and services are totally fantastic... I love this store. Thank you so much first cry member... From mithya and hansaben..