FirstCryReviews 160

They will offer better prices to sell defective products. No return will be available, you will be compelled to accept the items. Worst service, no customer support available. For all queries you will get digital replies only.

I ordered a expensive toy. Did not get it as promised. So canceled it 8 days later instead of my refund the toy came. Running from pillar to post for my refund. Biggest cheats. Beware of this company shame on AB for advertising for it.

Scammer Number 1 they adds the club membership to your order by default and charge your around 300 rupees. When you contact they will say its not refundable and you can use the membership service as they can't refund its a day light roberry

The customer service is pathetic. Not willing to help the customer. It has changed over the years. I have been a regular customer of FirstCryBut my recent experience was very bad. Delivered a poor quality product and not ready to exchange it coz I put the request 3hours later before it's closing window ( coz it was ordered from London) Requested to transfer the credit where I can immediately buy another item. Not asking for refund. Not very happy. Will never shop from First cry

Purchased a nightwear from Firstcry. It's of Babyhug company, a company I always relied on for its quality.

But this suit for which I got delivery on 2nd October 2023 is quite irritating on skin of baby as it's rubber print is rubbing and hurting skin of baby. I tried to contact customer care for help but they were adamant on picking the product only if it has attached tags with it. I tried to explain them million times that I didn't receive the product with attached tag(as tags were kept separately). But they were adamant on picking the product only if it has attached tag.

They are cheaters and bunch of frauds who never take the responsibility of product once it's delivered. This is my 2nd issue in a row regarding first cry which plainly denied to take the responsibility of wrong product sent my them.

I even told them again and again that it was a miscommunication, may be I was not able to put my point correctly in first call so I called them up again but they were not ready to listen. Beware customers!Dont buy products from anywhere but not first cry and this is review not of a layman but a qualified Doctor.

User's recommendation: Pathetic service by FIRST CRY.

My sling bag came with fungus on it. Unfortunately it says no returnable. Disgusting. Don't order from here

I ordered one dress online, I am trying to return from past one week, I initiated the return they scheduled return pick up no one called me or came to pick up the product but I am getting message at of the day like return failed because costumer is not reachable / not available some thing. This is the issue I am facing from one week, you guys are really worst

Firstcry is showing the discount and offers kine but at their outlet they are just robbing the customers. They are not providing any discount or offer even though charging a hight amount of GST. But when your are purchasing online they are not including extra tax charges.
The quality is very bad

Why don't you send a last date message for monthly membership? To remind the customer, why?
If the customer does not turn up till the last date, then you cancel the membership, and then First Cry profits from this.
That is the wrong way, you should send the message last date of membership.

Very worst service.when we are ordering they tell the product will deliver in next day
But they deliver in after 1 week they not understand customer need. Not good customer care...its really disappointed

I'd like to express my frustration regarding the service provided by Firstcry. My experience with them has left me deeply disappointed. I placed an order for a product meant for my baby girl on July 14,2023. The cost of the item was ₹1186.03. To my dismay, the product was inexplicably cancelled by the delivery team when it was just 3 km away from my home. The most baffling aspect was that I received no communication or notification about this cancellation.

After this ordeal, I received a partial refund of ₹1119.55 on July 28. However, it wasn't until I reached out to their customer care that the remaining amount of ₹66.47 was refunded, and this was done only by August 13.

In an attempt to give them another chance, I placed the same order again on July 28 (Now, I realized that was my mistake). Initially, the delivery date was set for August 7. However, this date was then changed to August 12 on August 7 itself. Subsequently, the delivery date was rescheduled multiple times: first to August 17, and now it stands at August 22. I made two calls to customer care seeking clarity on this matter. On both occasions, I was met with apologies and reassurances that my concern would be treated with urgency. They assured me that my order would be prioritized and delivered promptly. However, the constantly shifting delivery dates have left me sceptical about whether I will receive my product on the next promised date.

As the delivery dates continue to change, I find myself wondering if anyone else has encountered a similar situation with Firstcry. When I initially placed the order, my baby had just started lying down. Now, after a month and a half, she has progressed to sitting up on her own. The delay has not only tested my patience but also impacted my baby's growth milestones.

I sincerely hope that my ordered product arrives as promised, but if this situation persists, I'm left with no choice but to consider taking legal action. The lack of transparency and reliability in their service has severely eroded my trust in Firstcry.

If you want to order from Firstcry make sure you opt of cash on delivery as there is NO guarantee you will receive the product so if you have already paid, good luck with getting the refund...ordered a baby item, waited for the item patiently for more than 9 days, No Site takes that much time pertaining to where I live, but here we are, finally thought of cancelling the order as soon as I logged in, to may surprise they had already cancelled the item, no info, message, nothing...pathetic...

Ordered 4 pcs if jewellery. One product, a necklace, was totally different than ordered. Not matching even 1%. This shows company has no quality controls. Another product, a bracelet, ordered of adult size but a similar product of a new born baby was sent. One item was OK. Delivery of the fourth item was not taken because of prior experience. Requested for refund to which firstcry agreed but didn't pick up the product in next 3 days and I left for another city. Moreover, firstcry advised that they will credit the amount in my wallet which can be used for future purchases. Overall customer service is abysmal. Delivery was pathetically slow. Took around 10 days to deliver. Firstcry is not supplying items ftom their own store but thtough other vendors over which it has no control. Avoid buying from firstcry or you lose money as I have.

Most worst service they wont treat customers properly wont satisfy the customer end such a worst experience dont ever go to this shop for your peace and health

Totally fake app worst service. Don't know how they are allowed to run the business in this pathetic manner or with such poor service. Stop these types of retail e-commerce brands

This site is totally worrest place to buy.They don't have capacity deliver the product.they use money for some days and cancell the order automatically and don't deliver the products.dont buy from this site.