FineArtAmericaReviews 2,670

I was promised on 12/16 that a gift ordered on 12/9 would definitely arrive by Christmas Eve. It DID NOT, and they have not replied to any order update requests since before 12/23.

This gift is for an elderly man in another state spending Christmas by himself. I was hoping he would be able to work on it to help with the loneliness of Christmas Day. IF they had been honest when I saw that they had missed the ship date, I would have had time to get a different gift.

UPDATE: They finally contacted me late this afternoon and "guaranteed" my order would ship out "no later than the week of Jan. 4th." No thanks. Order cancelled. They don't deserve my business.

I had a premium account on FAA for more than a year. Till one moment, when out of blue, my account was closed without any season. Since that moment, NOBODY responded to my emails, offered any help, support or a decent explanation, it is like I vanished and no one care about this matter.
Still, my artwork is showed for sell without my consent, still I had same print sold that I will never receive my money for. The lack of respect and consideration of the administrators is without limits. Nobody can imagine till will happen to them. I watched the artists discussions on this site, they are monitorized non stop by a clan of people from FAA in the same way as in a comunist regime. I don't recomand this site to anyone, artist or costumer, for the costumers the printed products are not all good quality or sometimes they pay and don't receive the orders. Any asking for support and help is ignored by FAA. Thinking of the tens of millions of dollars profit on the back of artists work, people would expect more a safe modern place and a better comunity. Well, none of these.

Most disappointed there was no response after the sale. Did not use non-glare glass. Terrriable glare everywhere the picture was hung. Misleading return policy. It is not 30 days. Return starts from time of receipt of order. So, one is at the mercy of production and shipment. Bad deal for holiday gift. Actual time to return is about 19 days. Big disappointment with no response after sale, not using non-glare glass and return policy. James Watkins

I ordered an art mask for somebody for Christmas on December 2nd. When the mask came on December 12th it was damaged so I immediately filled out a report online and included a picture and then called them to let them know. They said they received my complaint with a picture and that they would take care of it. I told them this was a Christmas present and they told me that they would contact me within 2 days to give me the details about the new mask and assured me I would get it by Christmas. That's the last I heard from them. Never got an email and over the course of the week or so I emailed them about 10 times, called and spoke with four different people and even left a message for the supervisor but never got any response. Luckily I had paid this through PayPal and so I open a complaint ticket with them. Several days went by and I still never heard anything so I called fine arts America again today told them that I had opened a complaint against them through PayPal and reported them to the Better Business Bureau and miraculously I got my refund. Just takes persistence and a little threat or two and although I'm happy to get my refund I still don't have a Christmas present for somebody because of this company. I will never do business with them and will also discourage others from doing business with them.

I just love the unique piece of art I purchased for our new remodeled basement/bar area. The website was very easy to navigate and had lots of different pieces to choose from. The process was simple and the delivery was very quick. The artwork was packaged so good. You can tell they wanted to make sure it got to me in one piece. This was my first time using FineArtAmerica and I would definitely use this company again for any future artwork. Excellent Experience!