FedExReviews 2,900

Let me start off by saying that I work in the shipping industry. I work for a very well known LTL Freight company so I am very familiar with all of the issues involving delivery services right now. What I don't understand is how FedEx can show my package our for delivery on a truck for 7 days ans still never deliver. I called customer service yesterday and after being on the phone for over an hour saying customer service over and over again to the stupid automated system I was finally able to speak with someone. The guy that I talked to was a complete moron. I explained the situation and all he kept repeating over and over again was I'm sorry please reach out to your shipper and have them call us. We'll I did that for 3 days in a row and FedEx kept assuring my shipper that the shipment was out for delivery that day. Because every day the package shows out for delivery the shipper is not willing to refund me or send me a replacement because they are only seeing what FedEx is showing that its out for delivery. So it looks like I'm out money and my product. Not sure where to go from here.

FedEx Ground is like the USPS, Your package may never get delivered. I would put the USPS ahead of FedEx now on service. FedEx Ground employees are like "We don't care" all the time. It's sad that FedEx will not do something to fix the problem. That is what happens when you get too big. Good service stops.

Ordered something over amount ago for Christmas... they ground shipped across Canada, and every other day there is a weather delay... I watch my package track say it left Woodridge Ont 2x, calgary 2x and now it's on its third weather delay. Worse service ever

FedEx has got to be the worst delivery service to ever exist! They consistently change delivery dates without warning or reasons. 2 day deliveries (isn't that where "Express" is supposed to come from?) turn into 2 weeks with no explanation. Every time you check the tracking number, either it says delayed or another date comes up. This happens multiple times before you ever get a package. Then I have had cases where during bad weather (rain and snow) the driver parked at the end of a 300 foot driveway and threw the packages by the mailbox where every car that went by completely coated the packages in rain or snow. They never leave a message saying where they leave it, so by the time I have discovered where it is, I am at the end of the drive and end up carrying it to the house myself. EVERY OTHER delivery service including Amazon bring the packages to my covered porch with no problems. Why can't FedEx do the same? As I write this (12/9/2021) I am currently waiting on a package whose date has been changed multiple times in the span of just a few days. Extremely frustrating! Unfortunately, when you order online you quite often do not have the choice of the delivery service and I literally cringe every time I see FedEx as the service! With all these other complaints, you would think they would take the hint! I would never choose to send anything using their service.

Once again Fedex is incompetent!
3 packages sent out same day from PA to Northern Colorado. 3 day express. All were scheduled for Sunday. One was delivered Tuesday. One was here Wednesday and 3rd suppose to be here Sunday, Tuesday than the never ending pending.
I got updated it was in Thorton Co at 6am Wed. Pending.
Now guess what? Friday delivery and package is in Utah!
Really from an hour away to Utah?
Will it really be here Friday?
So much for paying $10 for a 4.99 package on last Thursday for maybe a Friday delivery.
I already had to get on the shipper since they are short staffed and can take 2 wks to send out.
Now this!
Nothing like paying interest on credit cards for a package for 3/4 wks and not even have it.
At least Usps tells u if it's running late.
I had to ask for updates.
Again and again this happens with Fedex.
On SGW they don't give you a choice of shipping.
Or if they do you pay extra.
Fedex also charges you more than it actually weighs. Isn't that extortion and illegal?
Usps has headaches to but they are reasonably priced.
Add SGW handling charges shipping and outrageous prices since bigtime bidders are on there now. For free donated items. 3 broken bracelets (fedex shipping) mixed up ordered items and cc fees because of not enough employees.
Ridiculous! Both have lost my support.

Had left behind meds fedxed Priority Overnight, to the tune of $52, guaranteed delivery, with seasonal/covid adjustments, business delivery by 11:30 AM residence by 1:00 PM, to business (hotel). It is now 10pm... 10 hours pat due and fedx has no clue when I'll get them?! Insult to injury, they refuse to reimburse even though they are clearly in breech of contract!

Expecting 2 packages. Delivery was supposed to be yesterday. Tracking showed they would be delayed. Supposed to be delivered today. Checked tracking at 7 pm. Said the driver had attempted to deliver at 5:48. Everyone was at home and wife was in the driveway. Dog didn't bark.
Driver lied.

When you use FedEx dont expect your package to be delivered on time. They dont think customer is important for them

I often order things online, and I order them to my country, which is somewhere in the SEA region. Literally, every time I try to avoid using FedEx at all costs. But when I am left with no choice, it gets very frustrating. FedEx always takes some of the most horrendous routes to my country.

Recently a package to my country arrived in a neighboring country, which is literally touching my country. You'd expect it to go to my country right? But nope, it travels all the way to another country thousands of kilometers away. You'd think that that's a one-time thing, but this has happened multiple times, and it gets my blood boiling. I would have been fine with it if it had arrived on the date or the day after the estimated delivery, but NOPE again, ALL of my packages have arrived on average a week after the estimated delivery date. I also forgot to mention, ALL of my packages were shipped with the International Priority service, and this stuff happens.

Please, I beg of you, if you live in the SEA region, avoid FedEx at all costs, if you want premium, use DHL Express and avoid the dumpster fire that is FedEx.

Just got off the phone with Fed-Ex's worthless out of country customer service. She couldn't tell me anymore information than I already had and refused to connect me to a supervisor, because "they are very busy and can't take my call". Are you freaking serious?! Since when can a customer service agent be too busy to help a customer? I have been told 3 different delivery dates at this point so I apologize if I don't want to trust their word, but all I'm asking for is to have someone put their hands on my shipment (so I know it's not lost) and tell me when it will be at my door step. Funny how I had a similar situation with UPS in the past and it was handle to perfection. It's unfortunate that retailers will loose my future business because of Fed-Ex's ineptitude.

Always have problems with Fedex the worse company ever. Left my package at the wrong address. Before ordering next time I will make sure from the company I am ordering what shipping company they are using first...

The driver dumped my package in the ditch by the side of the road. Which were Omaha steaks. When I called to complain. They customer service representative told me that it was my fault for not leaving instructions were it needed to be delivered.

I will never use Fedex again. I will tell everyone I know not to use them.
I am boycotting FEDEX... THEY SUCK!

180 km door he mera parcel 4 din se delivery nahi derahe, koi javab nahi milta, toll free me 10 bar lagane ke bad uthaya aur bole muje nahi pata.

I could write a book with now many horror stories I have from FedEx deliveries. This entire company, from top to bottom, is an absolute joke. The vids of them damaging packages from $#*! drivers is real. The tracking is trash. The customer service on the phone is garbage. FedEx should hire DHL to teach them how to deliver packages on time.

Not sure who FedEx hires as drivers anymore. I love my UPS and Amazon drivers but Fedex won't deliver packages to my house. I have a long gravel drive that the other delivery services have no problem navigating. I watch my packages stay on their trucks each day and not be delivered. Sometimes they'll leave the package down by the road but rarely to my door, they don't care about residential customers and there is no one to complain to. I will never knowingly use FedEx again if given a choice. Overnight delivery is a joke, I'm lucky to get it in a week and usually only when I change the delivery to be delivered to a local FedEx store for pickup. I now shudder when I hear a retailer has shipped a package to me via FedEx because there is no guarantee that it will ever be delivered. UPS, Amazon must be hiring all the good available drivers because the local FedEx drivers are a joke.

My deliveries are ALWAYS late and they never update you until way late at night. Terrible customer service representatives. Hate using FedEx I wish everyone used UPS

I ordered seven packages paid for 2 day shipping it is now been 11 days and I am still waiting on some of the packages they have suspended refunds for late or missing packages when I talk to management they didn't care they didn't care one bit. Do not use the service it'd be faster to drive anywhere in the country to get your packages then use their services

Zero star! I shipped item internationally at FedEx, the item has never been shipped, I called FedEx to return it unfortunately they never returned it and now it's been almost 2 years. I contacted FedEx more than 30 times but they couldn't resolve the problem. FedEx has stole my item and has disorganized systems.

My package was supposed to be here dec the 3rd i ordered it nov 29 it was supposed to be 2-3 day delivery they said it needed to be cleared from customs i said I understand then they set the date of dec 6 before 1pm i did not get my package its past 1pm, so i call and now they have added another day they are very unprofessional