FedExReviews 2,900

FedEx lost my package but claimed to have delivered it. Then they said a claim had been filed and when I asked by whom, they said by the shipper. IM THE SHIPPER, and why would I file a claim if I didn't even know my package was lost?!
I've just been given the runaround. No real answers and I paid way too much money to $#*! my package anyway!

Don't send anything over 10$ through Fed Ex, it'll get stolen. They've become that unreliable. If you send anything of value, dont be surprised if it mysteriously becomes "undeliverable" ie someone who works for Fed Ex is walking around with it. They rob and steal so brazenly, knowing there's little you can do. You're going to sue Fed Ex, Granny Edna? I wouldn't send a grain of rice through Fed Ex

Case # C*******
I got a "Delivery Notification", that our $800 custom order was Delivered to another address!
They accepted a signature (required for it's importance) but FedEx has NOT EVEN BEEN ON OUR PROPERTY today!
So the driver blatantly ignored the NAME AND ADDRESS! How poorly can you do your job?!
We have to wait 24-48 hours for a call back, for something that can't be replaced.
I asked "WHERE TF IS IT?! SO I CAN JUST GO GET IT MYSELF" but "they can't give that information".
Absolute worst experience I've ever had with any delivery service, and looking at other reviews this is actually quite common. Our company fir one, will NEVER, EVER, use FedEx to ship ANYTHING after this. They cost well more than the $800 order cost, with absolutely no recourse or concern. NEGATIVE ZERO STARS!

Drive and truck blocking the road and drive outside truck taking to someone looked at me and still didn't move called Fedx to complain but that's a big waist of time gave lic and truck no to rep on the first call received a call back requesting the same info gave the case number assigned only to have the rep say it was a invalid number and gave me the correct case number but you know it was the same case number customer service at fedx is zero or less if that's possible

Their printing is delayed by days. They update their customers really slowly and respond to emails days after they've been sent.

Fedex really made me disappointed the last 3 times in 2 years. The servis went down sooo much.

The first time they lost my luggage and I tried soo much to contact the servis, no one didn't care. The luggage came 2 months after.

The second time, they didn't advise me correctly for the necessary documentation after the luggage leave the EU, so I end up paying for double transportation and waiting again 1 month for delivery of my package.

The last, third time, the workers made a mistake in information for delivery and after I spoke with 3 different workers, they said that they can't do anything.
I requested to speak with a supervisor who convinced me that they will cancel delivery and return a package for delivery with the new information.
3 days after my package is delivered with all wrong information. I can't understand how the package can be delivered after canceling from one of the offices.
Must be or they have a disaster system or they have a disaster workers who don't care more about customers.

I can say for sure that I will never use this company again. Disaster experience

Be careful guys using FedEx, they are thieves. They charge you the amount they want, and they do not respond by phone, email, etc. by phone they just say: "The rates changed."
On July 15,2022, I posted 4 boxes online on their website. I agreed to pay $ 99.15 for all 4 boxes. They sent the boxes and some days later, on July 24,2022 (9 days after), THEY CHARGED $ 361.86 ON MY CARD!.
I called them several times and they said the same. "THE RATES CHANGED". I told them why you did not contact me before sending the boxes, and I can say NO, that is an expensive rate, and I go to pick up my boxes, Why did you send the boxes first, and you charged almost 4 TIMES THE PRICE!
Today, they have not answered me to get my money back. UNBELIEVABLE!

I had a very fragile musical instrument shipped from Europe. Fedex kept the package in Memphis because they wanted "importer identification", as in my SSN. I do not mind providing the information, but there is no way to provide the information via the Fedex website. If one attempts to contact customer service, they say they will email a link with which to provide the information, however the link never comes. It is also impossible to to complain to Fedex. The website prompts one to call, in order to "speak to a representative," but when one calls, the rep simply delivers stupid lip service. If I have an option, I WILL NEVER UTILISE Fedex! Representietives are incompetent and straight-up lie.

I still dont have my meds,, if the get it right next week... I will be 2 weeks without my meds! My 1st order was fine... but now... I tried calling I dont have a tracking number so they cant help me. I hope I get my meds next week!

These people are unbelievable, im told by one rep to schedule a Saturday pick up to call Thursday so I do and then another rep tells me I need to call Friday. So I call Friday to give my tracking # that they verify where its going and the pickup location etc. Now comes Saturday so I sit home waiting Fed Ex express drops off a pkg but still waiting for FedEx ground to show up to pick my pkg up. So 3:20pm I get a call from them and they tell me the driver thinks they have a bad address and ask me to verify my address. They state they didn't have the unit. So now they need to reschedule for soonest pickup is Monday.
1) It was a weekend pickup for a reason, since they give you a pickup time from 8am-8pm.
2) They had the unit # which was a lie, since I gave them the tracking # on the prepaid label when I scheduled the pickup to begin with.
3) They had no excuse not to come the same day when they could have called when they got to the address they stated was "bad" the only thing supposedly missing was the unit they had NO excuse not to call to ask the unit. The address is a private townhouse complex at the top of a hill. The instructions given for pick up was that the pkg was NOT being left outside and someone would be home so they would have had to speak to me regardless.
4) Now I wasted my whole Saturday sitting around waiting for them. Not even bothering to show up to do the pick up I scheduled.

Now that ticks me off

I live in an apartment complex with multiple buildings and units in each building. FedEx dumps all of the packages in our building and they sit there forever. Once in awhile I've been kind and took them to where they are supposed to go. If you want to ensure you get your packages, DO NOT USE FEDEX! PERIOD! I have no clue as to how they are still in business. I will never use them and demand anyone I buy from don't use them or I will buy someplace else. I for the life of me don't know how they are still in business, they should be shut down for fraud, these are not just an isolated incident, this happens all the time! I-d give it a negative rating if I could.

This isn't an exaggeration, probably 70-80% of my packages don't show up on the estimated delivery date. It'll say it's coming Wednesday, then on Wednesday I'll get a notification saying it's been rescheduled to Thursday. It would be sooooo much better if you said it was coming Friday and then it showed up on Thursday. It's way better to under promise and over deliver than over promise and under delivery. I know it's possible to get it right because USPS is on time 95% of the time and sometimes even early. This has been going on for years.

I've had 3 parcels delivered at different times. All were late and broken when they arrived. Terrible!

Worse package delivery experience ever of a laptop. It's happened to disappear for five days and I never got it! I wouldn't give one star if I could have written this review without it. If I can go without ever using FedEx delivery for the rest of my life, I will! Still haven't gotten the laptop. Shown to be sitting in a FedEx freight center this whole time, but disappeared.

Screw you FedEx. You suck more than a vacuum. You should go out of business. Your company is always delivering things late. YOU. SUCK.

So, no one advised that they required a buzzer code for shipment to my condo. Fedex tried 3 times without getting out of their truck to press a button that clearly had my name on it. They claim that it takes too long to scroll for name? But it apparently doesnt take too long to come back twice to try to deliver. If they need buzzer, why didnt driver leave a note of attempted delivery saying "NEED BUZZER"... what a waste of time..