FedExReviews 2,900

Delayed for 5 days. Status changed to out for delivery, but never actually delivered. They said attempt made, but they are lying, I was home for the whole day, they didn't come. What a $#*! company with bunch of liars, wish they bankrupt soon.

My delivery man went out of his way to put my package where I wanted it Driver #336 is a good man!

I ordered a replacement furnace core online and it was shipped FedEx address was correct but they shipped it to another address and said the package was delivered my video surveillance cameras and neighbors said FedEx wasn't even in the area. So if you want a package delivered correctly don't use FedEx use another shipping service or just lose out on your money.

Waiting for delivery a modem to a rent house. Fedex said it would arrive at noon. We waited outside. No delivery. Checked tracking and it said they tried to deliver, but nobody was home. Called customer "service" no help. Had to go and pick up the box after being hung up on because I called the driver a lazy $#*! liar. When I got to the pick up site, I asked for the person, Chris, who had hung up on me. She said she didn't tolerate people that cuss, and I said I don't tolerate people that lie to me. If you can avoid FedEx, do so. You will save yourself a lot of frustration.

I ship a lot of stuff and use all of the big three in the USA (FedEx, UPS, USPS). I recently shipped a FedEx letter pack from PA to ME (standard overnight by 4:30pm). I looked up the rate online first and was expecting the cost to be in the $25 to $30 range. When I saw the actual charge on my credit card, I was billed almost $60... for a regular next afternoon small FedEx envelope. When I called to inquire why it was so much money, I was told that the rate I saw using the actual FedEx calculator on their website before I shipped was for a letter that weighed 8oz or less, and they said mine weighed 1.5lbs (I find that hard to believe as there were only eight sheets of paper in the envelope). The shipment was assessed 4 additional surcharges ("fuel" surcharge, residential delivery surcharge, a "zip code surcharge", plus the excess weight beyond 8oz charge). So a $28 envelope became a $57 envelope. None of these other fees/surcharges showed on my pre-delivery estimate. If you take the time to research how much a shipment will cost (on their own online calculator!) and it winds up costing literally double when you get the bill, what's the point of even having a rate calculator on your website? I guess their right to charge all those surcharges are buried in fine print somewhere but I didn't see it anywhere. I read contracts for a living so I know what I'm looking at. I will NEVER use FedEx for anything ever again. I hope someone from FedEx reads these... I'll repeat that... NEVER! This was a personal shipment but I have some influence over a $100K+ annual commercial shipping account, and I now have an appropriate picture of how this firm operates. Goodbye FedEx and other shippers beware when you "think" you know how much it's going to cost.

TRACKING # ************** FedEx is the most screwed up, incompetent, delivery company in the world. Each of the last five... FIVE... packages were delivered days after they were "scheduled for delivery today". I miss work waiting for their deliveries because they are NEVER able to put the package on my doorstep (in fact, they just throw the packages haphazardly in my yard or in the ditch in front of my house) so that anyone else can just walk up and steal the package. Someone needs to open an investigation in this piss-poor company, or open a class-action lawsuit against them. The USPS is more competent than FedEx, and USPS employees are just government minions that do nothing but suck up a paycheck!

It needs to be a law that makes companies give the purchaser the option to pick which company they want delivering their packages! After all, those companies are charging US the delivery charges!

I was on my way to work just driving through the neighborhood, and this one guy turns on the road right in front of me. He almost hit me, it was scary.

Good afternoon,
I am writing because of a situation with FedEx I feel needs to be heard. We paid $186.65 for a 2 day delivery from California to North Carolina on 7/27/2021. The package arrived 7 days after we mailed the package and missed our client's event that was scheduled for 8/1/2021. We are unable to charge the client for the contents of the package and are now out the $100 plus shipping of $186.65 for a total of $286.65. We called customer service today and were not helped in any way whatsoever. I spoke with Kathy at RCAT who told us, "Sorry, nothing we can do. Go back to the Postal Annex and see what they can do." I explained to Kathy that our client has spoken with 3 managers at FedEx who discovered an employee was marking the delivery as business closed no delivery attempt... despite the address being a residential location. Kathy at RCAT refused to provide me with her last name and when I requested to speak with her manager she claims there is no one higher to speak with. This is completely unacceptable behavior, horrible customer service, and an example of a major global entity not caring for their customer base. Judging by the other comments and reviews I've seen on here, it is apparent FedEx really does not care about their customers. We hope FedEx will make this right on all ends.

They can't seem to make it out of Portland for local delivery even after 3 days in Portland, this is common. Save yourself grief and only do business with companies that offer shipping choice.

Never have I received an ontime delivery from FedEx and I've even had to ride around the neighborhood to find my package in the next block because that house had the same numbers, (not street) on it. I emplore all businesses use some other delivery service other than FedEx please! No image because I'm still waiting for my package

Ordered 2 pair of shoes. Had them delivered to my job. A warehouse enclosed by a fence. Never received. Opened a case for missing which was denied. They said they delivered it, and they are allowed to deliver to door of RESIDENTIAL addresses. Even though I keep stressing its a business, and leaving it outside of the gate would be leaving it on the street, they insist they are allowed to do this. Never ordering anything with FedEx as delivery.

Irresponsible couriers. Once I ordered a LG TV. They delivered as broken. Now I ordered a Samsung S21 ultra. They delivered somebody else's house and get the sign. I have solid proof. I have a ring camera, nobody comes to my house on that day from fedex. I lost my money and the supplier also have loss due to their delivery people. They close my claim file as per their wish.

One star rating is giving FedEx to much credit! Even if your life depends on it DO NOT USE FEDEX. Horrible delivery service. Liars in every sense of the word. They lied about delivering & they even went as far to saying that I moved. WTF! I Willll NEVER USE THIS COMPANY & WILL NOT ORDER FROM COMPANIES THAT USE FEDEX. SAVE YOURSELF THE AGGRAVATION & ISE UPS OR TAKE IT THERE YOURSELF. I'm DISAPPOINTED, ANGRY & SO TIRED OF THEIR FALSE PROMISES.? A PACKAGE THAT WAS SUPPOSED TO ARRIVED SATURDAY HAS YET TO ARRIVE & IT IS NOW MONDAY NIGHT. THEIR CUSTOMER SERVICE SUCKS & THEY DONT OFFER RESOLUTION! I REALLY HATE THIS COMPANY. THEY NEED TO BE PUT OUT OF BUSINESS!

These people are the absolute worst. They are the new USPS. Correction USPS is better than Fed Ex! Can not deliver anything on time!

Although FedEx stated that driver attempted delivery and I was not home, I was at home waiting for the delivery. There was no audible knock at the door. I kept checking for the delivery, but then I finally saw a door tag with attempted delivery. I called FedEx immediately to have the truck return to deliver, but was told it cannot contact the truck. FedEx use to give better service, but now it is terrible. So many other instances like this.

I had an order that I placed on a Tuesday. It was supposed to take 2 days to get to my house. It is now Saturday and I still have yet to receive my package. The site continues to change the delivery date as each day passes and I can't even drive to the warehouse to pick it up myself. When I called they said my package wouldn't arrive for another week. Then they said it should be there the next day. It's been two days since I called and it's still not here so I don't know what to believe. Just wish they'd get their dates right so I knew when my package would arrive instead of anticipating it never showing up.

I will no longer shop from anyone that uses FedEx. That is the worst company. They never get your order to you or on time! Makes no sense whatsoever. It is always and I mean always late no matter what. They need to be closed down. Horrible and I mean horrible company! They are a joke. They don't care that people depend on them! Not only do they not get anything on time, they deliver it to the wrong address.

Fedex use to be the most reliable and now I have had an issue everytime I use them. I canceled my account and have gone with ups. Fedex has gotten too big to care about customer service and delivery dates. It's a oh well additude now.

How does your company manage to screw up a simple delivery which was redirected all over the place?! Your app and delivery manager is the most useless form of expediting and securing delivery that I have ever experienced from any courier service. No wonder everyone sticks to the USPS for their delivery needs.

Fed ex you are disgusting cant deliver a parcel in Auckland ************** was Thursday last week nothing but excuses its now Monday was told sub 60 sent 3 hours ago argumentative call center people who hang up or refuse to transfer to nz services this is now a legal claim in new zealand cs team call center refuse to put through to newzealnd and put you on hold