Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of FastTech

FastTech

2.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate FastTech?
grey stargrey stargrey stargrey stargrey star

FastTech Reviews Summary

FastTech has a rating of 2 stars from 212 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FastTech most frequently mention customer service, credit card and tracking number. FastTech ranks 609th among Marketplace sites.

service
40
value
40
shipping
40
returns
32
quality
35

We monitor reviews for authenticity

Portugal
1 review
2 helpful votes
Follow Jose A.
Unfollow Jose A.
Share Review
Report Review

Products are ok, but...
January 26, 2019

Product handling is incompetent, the shipment is clumsy and the support is totally unable. One time everyone can make a mistake, more than that is just incompetence.

Date of experience: January 25, 2019
Australia
1 review
1 helpful vote
Follow Darc f.
Unfollow Darc f.
Share Review
Report Review

Product was exactly as they advertised and even though I accepted ordinary shipping it had arrived within eight days.
Thank you

Date of experience: January 17, 2019
Canada
2 reviews
2 helpful votes
Follow p T.
Unfollow p T.
Share Review
Report Review

There was 4 watches order and 2 is not working after few email and tech support report. I have to prove the defective on product. Horrible customer service and no Quality Check before send out. Also, package for mail not safety. There is 1 year warranty but you have to send a lot email with no ending and respond for warranty. Suppose, Fasttech need to respond and pay for the cost!
Don't order from FASTTECH.COM DON'T ORDER, DON'T ORDER

Date of experience: January 8, 2019
GB
6 reviews
27 helpful votes
Follow Mark S.
Unfollow Mark S.
Share Review
Report Review

Excellent
January 1, 2019

Been using Fastech for many years now and spent thousands with them. Never had a problem with them. Products always arrive and intact. Used to be cheaper as I resell in UK but their prices seem to have gone up a bit. Great prices if bulk buying.

Date of experience: December 31, 2018
Sri Lanka
1 review
1 helpful vote
Follow david l.
Unfollow david l.
Share Review
Report Review

SCAM SCAM SCAM
December 21, 2018

Do not do business with anyone telling you to use this company for shipping. I was smart enough to smell their $#*! a mile away. Poor souls that aren't as smart.

Date of experience: December 21, 2018
Australia
1 review
1 helpful vote
Follow jo T.
Unfollow jo T.
Share Review
Report Review

Got it!
December 19, 2018

Thanks, I received my B. L. O. D repair kit yesterday. The Post Office tells me that Canada Post has been on strike, which may be why it took a little longer than I was told. Anyway we have got what we ordered.
Jo, in Australia

Date of experience: December 18, 2018
Canada
1 review
1 helpful vote
Follow Tristan S.
Unfollow Tristan S.
Share Review
Report Review

Horrible site
December 14, 2018

Horrible site do not use this site. Took like over a month for my headphones and then the delivery guy leaves the package outside like a downy then it gets stolen cause I live in the hood. They wouldn't refund me 20 dollars so sad embarrassing company.

Date of experience: December 13, 2018
Texas
1 review
3 helpful votes
Follow Steve D.
Unfollow Steve D.
Share Review
Report Review

Paid extra for Express shipping to get the item to me in 10 days instead of the usual 20. Item took 30 days to get here and fasttech did not want to refund the express shipping charges tried to offer a small portion of it. I told them I expected to receive a refund of all Express fees as the item did not arrive in the promised time frame an they and they refused. I will never do business with them again and I advise anyone to avoid this company. It worth a few dollars more to find a seller in your native country and avoid these con artists.

Date of experience: December 4, 2018
Texas
1 review
3 helpful votes
Follow Matthew T.
Unfollow Matthew T.
Share Review
Report Review

Indirectly scammed me
December 1, 2018

I bought some e-cig seals from fast tech. They sent it but it got lost in mail. I contacted the mail service and they needed some information from fast tech in order to track the item down. I asked fasttech for the information and they agreed they would send me the information needed and that I need to be patient. I waiting over a week and asked them again and they then said pretty much the same thing. Its been ovfer 3-4 months now and still nothing, i gave up

Date of experience: November 30, 2018
BA
2 reviews
4 helpful votes
Follow Dzenis C.
Unfollow Dzenis C.
Share Review
Report Review

Thieves and robbers
November 17, 2018

I purchased two knives from Fasttech. I paid 36.89$ for both. Fasttech sent me the knives in two separate shipments. First shipment with TN RT*******HK (20.67$) and second shipment with TN RT*******HK (16.22$). I received second shipment without problems.

Problem raised with first shipment: RT*******HK (20.67$). Shipment reach Sarajevo and immediately rejected and sent back to the seller because it was undeliverable (badly DAMAGED or unreadable address). Shipment did not reach customs.

I open ticket on Fasttech and they offered me refund reduced for shipping fee (4.83$) from HK to Bosnia AND from Bosnia to HK. As shipment came to Bosnia damaged it is not my fault and I should not cover shipping fee. At the end, they stole 4,83$ from me.

I uploaded all conversation in order to public see how Fastech"s "help" functions.

Date of experience: November 17, 2018
Florida
1 review
1 helpful vote
Follow Phillip A.
Unfollow Phillip A.
Share Review
Report Review

Lousy
November 15, 2018

Ordered less than $2 worth of vape glass from them. After a month the item had not arrived. They said the item would be 30 business days to arrive not calendar. Waited the 30 days, no package. They stated that because they have the picture of a package with my name on it it means they shipped it and Since I did not pay for a better shipping option (cost was greater than the item) I would just have to wait. Every time I contacted them the response was a different variation of wait. After two months I opened a dispute with paypal and got a refund. Just makes me wonder how many small items people order and do not get and they do not dispute because the hastle would be too much for the refund. I have ordered many items from Hong Kong and NEVER taken even three weeks.

Date of experience: November 15, 2018
Germany
2 reviews
3 helpful votes
Follow Rob W.
Unfollow Rob W.
Share Review
Report Review

It is the 3rd time I ordered vaping stuff at FT.
They have a lot of stuff at a great price.
If they would ship the ordered stuff faster, I would rate 5 points.
Shipping to Germany is about two - or three weeks and about one extra week for preparing to ship

Date of experience: November 6, 2018
Australia
1 review
1 helpful vote
Follow Benjamin B.
Unfollow Benjamin B.
Share Review
Report Review

Great price
October 28, 2018

I recently ordered a few vaporizers and coils through fast tech.

Though it took a bit longer then expected to recieve my order it all came.

I am happy with the price and the quality of my equipment

When ordering allow a few extra weeks for the items to arrive

Date of experience: October 26, 2018
Canada
1 review
7 helpful votes
Follow Vaughn W.
Unfollow Vaughn W.
Share Review
Report Review

Faud
October 1, 2018

I had to report them to Mastercard for fraud they stole my money wouldn't ship my order or return the money their customer service are scumbag liars DO NOT TRUST THEM!

Date of experience: October 1, 2018
Colorado
2 reviews
8 helpful votes
Follow Kirk s.
Unfollow Kirk s.
Share Review
Report Review

Fraud
September 29, 2018

After ordering from Fasttec, and having the order canceled because they could not fulfill the order, my Credit card was used to fraudulently purchase from Nike. I believe this was directly related to my transaction with Fasttech.

Date of experience: September 29, 2018
Idaho
1 review
8 helpful votes
Follow DoNotBuy F.
Unfollow DoNotBuy F.
Share Review
Report Review

BAD BAD BAD!
September 10, 2018

I ordered a gaming steering wheel for my Xbox 360, They said it would deliver in 3 BUSINESS DAYS. ITS BEEN 3 FRIGGIN' MONTHS AND I STILL HAVEN'T GOTTEN MY ORDER! I tried calling and they never answered, and I messaged them about it and they never responded! STAY AWAY! DO NOT TRY IT!

Date of experience: September 10, 2018
DEEKSHITH k.
Pennsylvania
1 review
6 helpful votes
Follow DEEKSHITH k.
Unfollow DEEKSHITH k.
Share Review
Report Review

WASTE SITE FOR SHOPPING
September 1, 2018

my package should be DELIVERED within 4 days . now its been like 15 days and not yet delivered and they did not provide any tracking number and i selected USPS SHIPPING .they don't respond to the tickets raised by us.ONE OF THE WASTE SHOPPING SITE.

Date of experience: August 31, 2018
Cambodia
1 review
8 helpful votes
Follow Kit H.
Unfollow Kit H.
Share Review
Report Review

Thieves, stay away
August 21, 2018

FastTech outright stole my money. I made an order and selected DHL shipping. A few days later they contacted me to say they are unable to ship to my country via DHL. They said they would give me a refund but simply didn't do it, it was just lies and deceit. They took the money, refused to send the product, and didn't refund my money. I don't know what else I can say, I've never experienced anything like this before.

Date of experience: August 20, 2018
Belgium
1 review
2 helpful votes
Follow Narmegil -.
Unfollow Narmegil -.
Share Review
Report Review

Everything I've ordered from this site has arrived, the shipping dates and ETA are never accurate. This isn't a problem for me since it's free shipping at any price, so I expect long waits.
They also have a wonderful customer service that replies in a day.

Fasttech is my go to site for all my vaping equipment.

Date of experience: August 20, 2018
Wisconsin
1 review
5 helpful votes
Follow Jennifer L.
Unfollow Jennifer L.
Share Review
Report Review

They are pitiful
August 14, 2018

So my package was shipped on August 1st and it's August 14th 2018 & upon tracking it said returned to sender & then in another status it said it got lost in transit? Like which is it? Pick a struggle $#*!s, make that make sense to me, I'm going to keep my foot on fast techs neck til I get refund because I will be damned if they going to steal my hard earned money

Date of experience: August 14, 2018

From the business

Cool gadgets at unbeatable prices from FastTech. Worldwide free shipping on all orders.


fasttech.com
London, LONDON, United Kingdom