FastTechReviews 212

FASTTECH? - DO NOT BUT HERE!
On May 27th 2015 I ordered E Cig products from FastTech online web-store. I ordered through PayPal and paid a total of $26.40 USD. It is now June 27th and almost six weeks since I made my ordwer and paid FastTech via PayPal. I have not received my order and I will not ever buy from this scam business again. I have wrote to FastTech 3 times and as of today I have opened a dispute with PayPal. DO NOT BUT HERE

I ordered 2 Samsung 25R batteries on the 3rd of April. I contacted Fasttech through a ticket and they said this: Hi Jonathon McGregor,

Apr 4,2015 5:29AM PDT Electronic Notification Received
We send the package to them on 3-April-2015. The package is still in the DHL company from our side.
We will ask them what happened. If there is no update in 1 week, please write back to us.
Sorry for the waiting.
Winnie

I contacted DHL yesterday, this is what they had to say: Good afternoon,

Thank you for contacting DHL eCommerce. I am sorry that you have not received your order. The company that you ordered from has not released the package to DHL. Contact the company and inform them that you have been in "Customer Alert Received" status since 4/4/15. If you track on our website http://webtrack.dhlglobalmail.com tracking number you will see the status of "Electronic Notification". The two terms mean the same thing.

Steven

Okay so now that I have this in the open, who is lying to me? I sent a request for a refund at 100% and not in store credit either since I will not be using their site again, and since I used paypal to complete this transaction I will dispute the charge and get my money returned... I am done with rip off artists. I work hard for what little money I have, $11 is cheap for 2 batteries so I guess I will have to go somewhere else for them. Thanks Fasttech for making my mind on ordering from you in the future!

"They have breached their agreement. For months I get continuous apologies to extend the solution in time. In an order, they send a defective item to me, I returned it to them and has been a nightmare since that day. First day they tell me to ship a new item to me, another day they can't find te returned item, next day returned item has not been delivered to them, another day they will send to repair... From November 17,2014 until today March 1,2015.
They are not being honest, beware."

FastTech rep has responded

Sorry to hear that.
We have checked the conversation record and there were some misunderstanding between our supplier and Fasttech. We are sorry that our staff has provided you a wrong information at the beginning and caused the misunderstanding. We have reported this to the related staff and required her to get improved in future. Please contact us again via ticket and we would offer you a help.
Sorry for the inconvenience caused.

Misunderstanding or just lies?
I'm waiting from mid november without item or money refund.
Fasttech force myself to pay returned postage fee:
· I ordered an item that can't work properly.
· I should pay a high postage fee to return it.
· After 106 days, I haven't got nothing but as FT noticed "our staff has provided you a wrong information at the beginning and caused the misunderstanding".
Maybe Fasttech are look like other Chinese suppliers letting down Customer Service level.
Ticket is open from 14th November, so help about will be welcome, but is coming slowly."

BEWARE of these guys. They advertise free shipping and sneak in a "priority to the US" charge that is more than the merchandise (I'm pretty sure that did not appear in the shopping cart). I cancelled the order immediately after placing it and could not get a refund. Apparently their default refund (not stated) is to issue a credit. I emailed them five times asking for a refund not a credit, and got the same stock email back in return. I disputed with Paypal, and they just failed to respond to Paypal. I don't think they are trying to be honest and fair merchants, but rather to take advantage of unsuspecting customers. NO customer service. Paypal should be ashamed for dealing with them.

I ordered some vaping mods. Too it took over a month to arrive. I ordered the Eleaf Istick clone called "Smart 20". Out of the box it did not charge. No matter what cable or charger it did not work. It looked and felt just like the Istick but inside it is just cheap board and battery. Garbage. Also I ordered the V-35 Vamo clone. Out of the box the firing pin was to big. I tried my Protank 3, my Nautilus, Mini Nautilus, iClear, etc... none worked. I changed pin with one I pulled from an old eGo and vamo! It worked. BUT! Now I find the variable wattage did not work. The display showed wattage change but output remained 35 watts. So if I set it to 7 watts I got 35. If I set it to 15 watts I got 35. Set it to 21 watts you get 35.35 watts on a 1.8 coils just burns juice and coil. I ruined 3 coils in 10 mins messing with it.
So of course I tried to contact customer service. It took five days for them to respond. They said I had to make a video and post it to YouTube before they give me a RMA!? WTF! I told them I wouldn't do that. You can't send a video directly to them. Probably because of Chinese gov't internet restriction. But what company does that anyway? When a customer has a broken device they should believe that customer. Anyway I gave up. By time anything gets resolved it will be months. Shipping each way is 4-6 weeks. I believe Fast Tech counts on that. I will use these item as parts. I will never order from Fast tech or China ever again. "

Stay away!
I decided to save a couple bucks and purchase a gift for my fiancee from this business. I knew I would have an extended wait period due to customs etc and I did not mind waiting a bit.
I never received a tracking number but my package did arrive rather quickly. 12 Days total
My fiancee was excited for his gift. What I purchased was the authentic itaste v. v 3.0. That was not what was in the package. We where "accidentally" shipped a taifun atomizer clone. He was still happy because it's something he could use on his mod. I was unhappy because its not what I ordered and the clone was worth less than what I paid for.
Here is where it gets messy, I e-mailed their customer service explaining what had happened, the atomizer cost less than the Itaste I had purchased and politely asked them to at the very minimum, credit my account back the difference.
Their first response to me they where apologetic and asked for pictures. Kind of a hassle for me but, at this point I was still understanding. I took the photos and sent them off.
Next they wanted me to ship the Taifun to Miami, Upon confirming they received it then they would ship what I originally ordered and they screwed up. Well... I told them no, that was way to much of a hassle I just wanted my money back for the difference. To make weeks worth of e-mails short I had to repeatably tell them to credit my account back, this took weeks!
They FINALLY sent me an e-mail saying they would credit my card the difference in a few hours. I've checked my bank account numerous times since then and I still have not received my difference, It's been two days and I'm still waiting.
In short I will NEVER EVER conduct any business though FASTTECH. They failed satandard customer service expectations. I hope my review helps you make an informed decision.
P.S. The Clone is defective and constantly leaks.

I love this site for all my vaping needs & some electronics. The prices are great for someone on a budget but shipping from China can take a few weeks. Certain items can take longer. Also, customs can pull packages to further scan or even open. Our packages are being handled on their time, not ours or Fasttech's. I've had to deal with a return & they handled it excellently. The only downside was that communication took longer because I was replying to them while they were asleep & they were replying to me while I was asleep. A couple small items came in damaged so they refunded me or shipped a new one in my next order. I always read the reviews of products first because they're all made by different companies. Some are items that didn't pass QC so they're sold off cheaper. I haven't purchased any high end electronics from them though.

I purchased a mountain bike headlight and a separate battery pack in fall 2013. I already had a charger and an all weather cover for a battery pack. Fasttech had a great price on the 3 Cree XM-L headlight I wanted without the pack and charger. My order shipped within a day, but got delayed in the postal system. When I contacted customer service I received and email within 12 hours explaining the delay had to do with packages needing to be x-rayed and a backlog due to an upcoming holiday. I was offered an apology for the delay and asked to contact fasttech if the order did not arrive with 10 working days of my email. It did arrive within those extra days and the light is amazing. The fasttech customer service was faster and more courteous then many american companies I deal with.