Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
FastTech has a rating of 2 stars from 212 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FastTech most frequently mention customer service, credit card and tracking number. FastTech ranks 609th among Marketplace sites.
We monitor reviews for authenticity
I have learnt the hard way, When you write getting answers from there company idiot "Sunny" who tells lies, do not buy from this company, gone to paypal to get money back. So if you want to wait for items and hear lies for an idiot, crack on and waste money.
Everything is fine until you realize that the product you bought from fasttech that you were bragging to everyone about especially your friend who has what you THOUGHT was an identical item until except yours cost a lot less from fasttech and then it stops working, that of course is if your lucky enough to receive an item from them that works in the first place. Then after learning a little about the defective item you realize that you might as well have flushed your money down the toilet by buying from fasttech you learn that yours isn't quite exactly like your friends device purchased from fasttech and that it is in fact a knock off which means its $#*! for those of you who aren't familiar with the phrase " knock off", steer clear my friends, starting and enduring a relationship with fassttech will take precious years off your life... YOU'VE BEEN WARNED!
So what can I say about fasttech? Do not buy! Why? Here are few reasons:
- they sell counterfeit products that don't work as intended
- shipments are lost on the way and you can forget about resend or refund. They need to contact shipping company and that takes some time. In my case over 2 months
- support is using generic text like "we are sorry", "we understand", "we are here to help" but it stays on words, no actions
Everything I've ordered I've gotten. Everything in good condition and all authentic products. I will be doing my vaping purchases only from this website. I love having just one vendor I can trust. I don't know why all the negative reviews, these people are friendly, and very trustworthy.
One Star is too many for this cowboy outfit. Smart arse replies to honest questions. Cancelled my order immediately. Lets see if they come good with the refund. They would last 5 seconds in Australia.Don't deal with them. Their stupid and wankers.
I have been ordering from this company for 2 years now didn't have any problems until about a year ago and now it seems like every time I order something they get part or most the order wrong this last time I ordered 10 bags of cotton they sent one of the correct brand and 9 of the incorrect brand I also ordered nichrome wire and they sent me nickel and is now trying to tell me the de package changed and they sent what I ordered I looked at my order sheet it does specify nichrome and I looked at the why are they sent me and it clearly specifies it is nickel these people need to get their crap straight this is freaking ridiculous. Don't ever order from these people their waste of money and if they get your order wrong they keep your money until you too bad basically.
Order quite expensive quatro copter.
One motor was broken and i send emails and video to fasttech. They said only way to get it fixed is some local store and they pay costs. Nobody here doesnt have spare parts to copter and they dont anawer me anymore.
I ordered a pair of Bluetooth ear buds from them,,, i paid extra for quicker shipping,, neither of these were successful, the package took a few weeks longer to arrive then was specified and the box was empty when i received it,, i told them about my issue and all they had to say was the weights were correct,, well that still doesn't excuse the fact i still received an EMPTY box,,
I have buyed 2 items with tracking codes. One code says dellvered but didn't get it. One code says undelievered but i get it. And it has been 4 months they didn't pay back my money. Stay away from this company. I have lost more than 50 usd.
They took my damn money and even though i canceled my order, never refunded me. No coupon, no credit, no money back. Their phone number is a New York number but they are located in Hongkong? I tried calling and the number is out of service. I tried contacting them but no responce. This website is a FRAUD. A few of my friends ordered some things and three months later still havent reiceved anything. This website is TRASH please take it down dont order from it.
I purchased two E-leaf Basal Tanks advertised by Fast Tech as in stock. I checked and check and my items were not shipped. Nearly three weeks passed and I reached out. I was informed they never had the product they were advertising. In fact, I checked with the manufacturer and the item Basal Atomizer Tanks aren't even released or available. They have had my money for more than 3 weeks now after falsely advertising a product. This is theft and I strongly believe had I not contacted them, they would have intentionally kept my money. I still have not received a refund.
They never sent order and didn't refund my payment, even though they sent an email saying that they would refund the money.
Their business hours are limited.
DO NOT USE THIS VENDOR!
Yes I hesitated considering their location but took a gamble and for me it worked out well. Yes it took awhile but they notified me along the way, shipped, went through customs, out for delivery etc. More than I have gotten from some US companies!
I have bought a few vaping products from fast tech and have not had any issues until now. Fast tech has lousy CS. I got 3 items that are defective and instead of replacing and or refunding I get an email that I have to create a video and upload it some crazy way to prove what I am saying is true. I wont be buying from them again. CHEAP CHINESE PRODUCTS and CS is horrible.
The products come from SINGAPORE AND TAKE ALMOST A MONTH
To arrive. When they do arrive, my experience has been that they are defective
And poorly made.
CUSTOMER SERVICE IS GARBAGE FYI
ORDER AT YOUR OWN RISK!
These guys will take your order and money up front but will never ship it. The site will say they are out of town for the holiday and post up late shipment on the tracking page of the online order. The order never gets full filled and the ETA date keeps getting pushed back all the time. You end up never getting the order. Dont let them get free money from you. Dont order no matter how cheap they post the item you want. The scam is that when you call your credit card company to say you never got the order the CC company will refund you but the fake online site that scammed you of your order will get to keep the funds. CC companies will usually just chalk it up to another complaint and just take the hit. Mean while the scammer gets to keep your money. Each CC company policy has a hidden amount they will just let slip by. So the scammer keeps it up cause after a few hundred of these they rack up free cash.
11 months and nothing back
3 months ago i stopped emailing
THEY WON
Now every week i get a cheeky note
Say good morning and too bad calling me
A stupid Canadian
I bought some coils from them on feb 15 2018 and they're not shipped yet, customer service just keeps giving me the typical run around.
Very bad service and reply from fast tech my order is outstanding from 3Feb 2018 every time a new story to tell, will not recommended this site for anyone very bad service.
I ordered faster shipping plan which supposed to arrive in 10days. But they did nothing after 3weeks, and texted me that they are out of stock.
I chose to wait, and when it finally came, there were some missprinted pieces.
But they don't allow refound of the extra shipping fee and exchange the missprinted pieces.
Answer: There's none, the best place to call is PayPal and get your $ back
Answer: They kept changing the ETA on the very day of arrival 4 different times. They never restocked anything. Go thru paypal and open a dispute
Answer: Because their shipping takes months and many items get lost in shipping. They use very cheap ePacket shipping.
Answer: Yes. You can use as many gift certificates as needed to pay for an order. If you have problems with gift certificated you will need to put in a ticket thru Customer Support and they can sort it out.
Cool gadgets at unbeatable prices from FastTech. Worldwide free shipping on all orders.

