Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
FastTech has a rating of 2 stars from 212 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FastTech most frequently mention customer service, credit card and tracking number. FastTech ranks 609th among Marketplace sites.
We monitor reviews for authenticity
Worst company of all time, they seriously have global ants delivering their packages. RUN! Their staff is awful and clueless and respond like braindead gremlins whenever they want. Poop stinks and they are like explosive diarrhea in a thong. They suck at life in general don't expect to get a thing from them. Best part is they try and give you a free tee shirt with their brand on it, I would not wipe my cats butthole with that hot garbage. Probably laced with the Rona!
Dellvery is verry slow, more than 3 month.
When you complain, they say that i must contact my post office.
They ar te sender, also they have to tracking the packet.
NO refund! NO exchange! Instead it is COUNTLESS DAILY emails with my ire growing (to cursing) rage. First they wanted a video of me trying to attach their damn product to my iphone and android phone. More cussing. Then the countless back and forth emails. Those bastards sent a product that is the WRONG size! They REFUSE to either exchange it for the correct size and/or issue me a FULL refund. Saw their ad on my Face book page. Next, I'm going to report them there and hopefully kick their assess off social media!
Pretty good company, just know what your doing before checking out. Use a good shipping service, make sure the product is in stock, and contact the support team frequently. If you do these things and don't shop on here like you would on Amazon, you'll be fine. Ordered two Nike Hyper dunks.
The whole business model is evidently blatant theft. If you don't get what you ordered, or it is defective, you have ZERO recourse. I'm going on three months now from initial order and still don't have a refund. They just keep doing obvious delay tactics instead of shipping a replacement or refund. This is an open and shut case of something that overheats and damages what is attached to it. They made me make videos of it, tried to get me to try all the different modes (completely irrelevant, and again would damage whatever was attached to it), then shipped me a tiny/cheap part that would not resolve the issue in any case, and I'm supposed to open the thing up and repair it!
DO NOT BUY FROM THEM THEY ARE THIEVES.
I have a lot of experience with Aliexpress, dhgate, bangood etc most of the "order cheap crap straight from China, if you're willing to wait a long time for shipping" places, and Fasttech is not just the absolute worst in my experience, but the more I look into it everyone says they've had terrible experience within a few orders. I don't know how they stay in business!
Ordered a vortex rug 16/6/2020 and never received. It's now 17/03/2021. Tried emailing several times with no response. In the hands of PayPal dispute hoping to get my money back.
The tracking number didn't update for 2 months and they kept saying they were contacting the post office even though it was clearly lost.
I ordered 4 EGO II vape batteries. After 3 weeks they were delivered. I took out of package, it felt much lighter than my other EGO II batteries. Turned it on and LED charge indicator showed blue light (50% charged) so I charged for 10 hours and light still stayed blue! Upon further inspection (after 3 weeks of trying to refund) I took one apart and it was only a 700mah battery, not to mention the machining was terrible! Obviously a counterfeit! Not even worth the postage! They still refuse a refund so I'm disputing charge with PayPal and Mastercard. Do not purchase from them!
This is a SCAM! They send things directly from China in the cheapest packaging possible and do not send the electrical adapters that are included with like products to US customers to be able to use with our standard outlets. When i contacted them, it took a period of over a week just to get an "according to the description its not included" bull$#*! when clearly they are sending European adapters to the US. i bought from them the Dingling RF-608 Hair Trimmer from them with no adapter and bought the Dingling RF-609 on Ebay(!) which included the adapter. DO NOT WASTE YOUR TIME OR MONEY WITH THESE CROOKS! As you can see in the picture there is a designated place for the adapter but instead there was a cheap set of nail clippers included unrelated to doing hair. I am seething over their completely disinterest and total lack of service. WILL NOT BE BACK.
I ordered a part from this website 3 months ago and I haven't even received it! I ordered a package in May and its already the end of August. Don't order from here all they do is take your money and they dont ship anything to you.
My order arrived over 2 months past when it was supposed to. Also everything in the package was mashed when I got it. Customer service was a joke, would take almost a week for a response and it would be very vague. Will not order from them again unless I absolutely have to
I purchased a Jackly Precision Screwdriver Set. I had purchased one before this for which I had no problem. This one, however, arrived with a broken case. Some of the clips that oriented the bit holders were broken off preventing the the bit holders to flatten and thus preventing the case from closing. I provided the receipt and photos. FastTech tried to get the manufacturer to send be a new case (the bits were all fine) but apparently they refused. FastTech then offered me $3 in compensation which I refused.(The item was ~11USD)
Any reputable company would either send out a complete new set or refund the full amount. This is therefore not a reputable company.
I ordered but never recieved my purchase after several months and no refund. Terrible customer service!
I ordered something about 2months ago and it's been"shipped" for a month. It was $20 lesson learned. Never order from them again!
I have 2 order now with this company. I have not rec'd any responses to my orders and placed one order in 6 plus weeks ago and still have not rec'd. Placed another order to see if I could get that one faster (same part) and still not rec'd over 3 weeks ago. Never again.
Very BAD service. I have waited 10 weeks for an order. It still hasn't arrived. The TRACKING number I have given does not work. I have messaged the support team many times and I am still waiting for a response after 4 days.
If I could give 0 stars I would. UK buyer. Ordered two months ago. Tried to blame the pandemic for not receiving and just kept asking me to wait. Fobbed me off with a tracking number that says item left Singapore 24th April but repeatedly I asked for the tracking number to locate in the U. K. and they couldn't find it. Told me to go to the post office etc. Jokers and disgusting service.
Managed to get my money back via PayPal but even that took ages.
Do not use this company if you want to see your money again. Dreadful service and they have the audacity to blame the pandemic. No people, I ordered stuff from eBay coming from China and it came in 2-3 weeks.
Avoid at all costs. If something is priced too good to be true, remember it usually is.
Horrible customer service, Waited over 3 months for them to respond to any emails or ship my item. Then when you try to ask for tracking information they lie and just say it was shipped without any additional response. Doesn't get any worse than this company. Don't bother wasting your money. Wish I would have seen the hundreds of other customers that also went through the same issues. Stay Away from these crooks.
Found this company looking for vape supplies. Ordered and was told a decent shipping date. IT KEPT CHANGING. And now they say it has shipped but USPS said they haven't received it yet! I haven't heard an explanation on bogus shipping dates.
1 star because 4 months after my order and still no refund! With the excuse that they are waiting for the post office to declare the package Lost! 4 months and still waiting, robbed me 35! Bastards, DON'T ORDER FROM THIS SITE
Answer: There's none, the best place to call is PayPal and get your $ back
Answer: They kept changing the ETA on the very day of arrival 4 different times. They never restocked anything. Go thru paypal and open a dispute
Answer: Because their shipping takes months and many items get lost in shipping. They use very cheap ePacket shipping.
Answer: Yes. You can use as many gift certificates as needed to pay for an order. If you have problems with gift certificated you will need to put in a ticket thru Customer Support and they can sort it out.
Cool gadgets at unbeatable prices from FastTech. Worldwide free shipping on all orders.

