FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,057
shipping
245
quality
12,364
This company does not typically respond to reviews

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145,173 reviews

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Nebraska
1 review
0 helpful votes
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Spring or not!
May 18, 2021

The three blackberries are doing good and the two hanging baskets of strawberries are doing well, but the apricot tree is not. All the leaves have fallen off and nothing has grown since the tree seems to be alive still but not sure, it has been over a month now and she just sits there like she can't make up her mind if she is alive or dead.

Date of experience: May 18, 2021
Cassidy M. FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear about your Apricot tree! We are reaching out privately to offer further assistance.

Texas
2 reviews
0 helpful votes
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Expected better
May 18, 2021

Ordered 3 trees, all arrived in soil wrapped in a burlap sack, soil was loose in all sacks. One tree in fair condition and looks like it may make it, one is struggling with only a few leaves left on it, and one looks like it has died, but I have not give up on it yet. Spent good money hoping I could get some good trees that would plant and catch good.

Date of experience: May 18, 2021
Missouri
1 review
0 helpful votes
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Feedback
May 19, 2021

The customer service person is kind and handle my complaint in professional matter, however; I gave a poor rank for my shopping experience with fast growing trees. I bought trees from you twice and unfortunately, you keep send me tree in dormant phase. My order was placed in the spring and you sent me the trees in the spring so I am expecting to see some growing leaves on the trees, however; both my orders delivered in dormant phase and the trees still in "dormant condition" even though I planted them 3 weeks ago.

Date of experience: May 18, 2021
Cassidy M. FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Illinois
1 review
0 helpful votes
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Bad business
May 19, 2021

Ordered trees, received garbage, was lied to, got all kind of excuses and threw the trees out

Date of experience: May 18, 2021
Cassidy M. FastGrowingTrees.com Rep
over a year old

We are so sorry to hear about your experience! We are confident that this is in the process of being resolved but if there are any questions or concerns we have not addressed yet, please let us know and we'll be more than happy to help out!

Minnesota
1 review
0 helpful votes
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Two Trees
May 18, 2021

Great experience! Trees came in excellent condition and quickly. Will order more.

Date of experience: May 18, 2021
Texas
1 review
0 helpful votes
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TX
May 18, 2021

The quality of shrubs and bushes are top notch. The delivery took twice as long as what was indicated.

Date of experience: May 18, 2021
South Carolina
1 review
0 helpful votes
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Every time I order from FGT I get exactly what I want. Great selection of trees shipped fast. One tree was damaged in shipping and FGT wasted no time shipping me another one. I can't recommend them enough.

Date of experience: May 18, 2021
Massachusetts
1 review
0 helpful votes
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Still waiting
May 19, 2021

I haven't received my bushes yet coming on a month since I ordered

Date of experience: May 18, 2021
Cassidy M. FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and it was not on backorder when you ordered. We truly apologize for the inconvenience this has bestowed upon you and if there is anything further we can do to help, please do not hesitate to make us aware. We would be more than happy to help!

Texas
3 reviews
0 helpful votes
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Rhododendron
May 18, 2021

Great. Can't wait to see the colors in our yard among our pine forest.

Date of experience: May 18, 2021
New York
2 reviews
0 helpful votes
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Ordered and received 3 trees, two shrubs and they were exactly as expected and in great condition. Impulsively ordered 2 more shrubs and then realized they were not going to fit in the only place they'd receive enough sun, and had to cancel. Customer service was understanding and great. Highly recommend for both experiences!

Date of experience: May 18, 2021
Texas
1 review
0 helpful votes
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I ordered several trees and they arrived fast. I did have a problem with one during shipping and Fast Growing Trees replaced it. Love shopping at places with exceptional customer service.

Date of experience: May 18, 2021
Pennsylvania
2 reviews
0 helpful votes
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Great Service
May 18, 2021

Original order of 2 Lilac bushers was badly damaged because of FedEx incompetence.
Fast growing trees immediately shipped 2 replacement bushes, that arrived in great shape.
I would buy from FGT again.

Date of experience: May 18, 2021
New Jersey
1 review
0 helpful votes
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Worst ever!
May 19, 2021

I received my trees packed tightly in a cardboard box. The first 4 were fine enough, the others on the bottom were badly damaged - branches bent or broken. There was also one tree missing from my order. I responded in the portal as requested that day (well within the 48 hours) including pictures. No response, so I submitted 2 subsequent times and again, no response. Tried email which was rejected by their server. I am working with another similar online nursery and have had a completely different experience-responsive and understanding that products get damaged and always willing to make it right. I also bought plant I insurance- don't bother, it's a waste of money! I regularly shop online for almost everything (from Amazon to specialty sites) This is one of the worse online experiences I have ever had!

Date of experience: May 18, 2021
Cassidy M. FastGrowingTrees.com Rep
over a year old

We are so so very sorry to hear this and we have searched in our system and can not find an email from this email address. But we are reaching out privately to offer further assistance.

Mississippi
2 reviews
0 helpful votes
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Interaction was good until I checked the price
Locally. I will not buy anything from you all.

Date of experience: May 18, 2021
Cassidy M. FastGrowingTrees.com Rep
over a year old

We are so very sorry that we could not have the same prices as your local stores. But keep an eye out for our promotions!

Texas
1 review
0 helpful votes
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Love the trees
May 18, 2021

Love all the trees I got and so far they are all doing great just one of the trees I got was much shorter than what I had paid for. I paid for a 6/7 ft tree and is was shorter.

Date of experience: May 18, 2021
New Mexico
1 review
0 helpful votes
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Sad
May 18, 2021

The rose trees were very sad looking, one of them is doing good with new growth other had root problems woolly tree, that one is questionable.

Date of experience: May 17, 2021
North Carolina
3 reviews
12 helpful votes
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Bought two Rainer Cherry trees. They looked fine upon arrival, but after a couple of weeks one had its leaves swiveled.

I called and was told that it sometimes happens and to watch it. Which I did. Another week and the tree still looks dead so I call again and am told that they will send me another tree, but that I have to pay $29.99 for shipping.

I could understand this if it had been months, but not two or three weeks. They should have simply replaced the tree and been done with it. Especially since I had already spent a grand on other trees within the previous 3 months.

I'll buy elsewhere next time.

* update: fast growing trees reached out to me and refunded the shipping charge. The replacement tree seems to be doing well, so I revised my review to 4 stars from 2.

Based upon them making things right, quickly, makes me happy to buy from them again.

Date of experience: May 17, 2021
Cassidy M. FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

New York
1 review
0 helpful votes
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Very Professional
May 18, 2021

Company was a pleasure to work with. Would recommend to anyone I know.

Date of experience: May 17, 2021
Texas
1 review
0 helpful votes
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Planted but no growth
May 19, 2021

I got the apricot tree with green leaves that were going brown. I planted it as instructed with it's fertilizer. It just kept regressing to the point that now it has lost all its leaves and the branches are now shriveled.
Please help me

Date of experience: May 17, 2021
Cassidy M. FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and can see that this is in the process of being resolved. If there is anything we can further assist you with, please do not hesitate to make us aware. We would be more than happy to help in any way that we can!

Georgia
1 review
0 helpful votes
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Perfect
May 18, 2021

Easy to use website and the customer service was excellent

Date of experience: May 17, 2021