FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,057
shipping
245
quality
12,364
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145,273 reviews

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South Carolina
1 review
0 helpful votes
Follow K L.
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Every time I order from FGT I get exactly what I want. Great selection of trees shipped fast. One tree was damaged in shipping and FGT wasted no time shipping me another one. I can't recommend them enough.

Date of experience: May 18, 2021
Massachusetts
1 review
0 helpful votes
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Still waiting
May 19, 2021

I haven't received my bushes yet coming on a month since I ordered

Date of experience: May 18, 2021
Cassidy M. FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and it was not on backorder when you ordered. We truly apologize for the inconvenience this has bestowed upon you and if there is anything further we can do to help, please do not hesitate to make us aware. We would be more than happy to help!

Texas
3 reviews
0 helpful votes
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Rhododendron
May 18, 2021

Great. Can't wait to see the colors in our yard among our pine forest.

Date of experience: May 18, 2021
New York
2 reviews
0 helpful votes
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Ordered and received 3 trees, two shrubs and they were exactly as expected and in great condition. Impulsively ordered 2 more shrubs and then realized they were not going to fit in the only place they'd receive enough sun, and had to cancel. Customer service was understanding and great. Highly recommend for both experiences!

Date of experience: May 18, 2021
Texas
1 review
0 helpful votes
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I ordered several trees and they arrived fast. I did have a problem with one during shipping and Fast Growing Trees replaced it. Love shopping at places with exceptional customer service.

Date of experience: May 18, 2021
Pennsylvania
2 reviews
0 helpful votes
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Great Service
May 18, 2021

Original order of 2 Lilac bushers was badly damaged because of FedEx incompetence.
Fast growing trees immediately shipped 2 replacement bushes, that arrived in great shape.
I would buy from FGT again.

Date of experience: May 18, 2021
New Jersey
1 review
0 helpful votes
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Worst ever!
May 19, 2021

I received my trees packed tightly in a cardboard box. The first 4 were fine enough, the others on the bottom were badly damaged - branches bent or broken. There was also one tree missing from my order. I responded in the portal as requested that day (well within the 48 hours) including pictures. No response, so I submitted 2 subsequent times and again, no response. Tried email which was rejected by their server. I am working with another similar online nursery and have had a completely different experience-responsive and understanding that products get damaged and always willing to make it right. I also bought plant I insurance- don't bother, it's a waste of money! I regularly shop online for almost everything (from Amazon to specialty sites) This is one of the worse online experiences I have ever had!

Date of experience: May 18, 2021
Cassidy M. FastGrowingTrees.com Rep
over a year old

We are so so very sorry to hear this and we have searched in our system and can not find an email from this email address. But we are reaching out privately to offer further assistance.

Mississippi
2 reviews
0 helpful votes
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Interaction was good until I checked the price
Locally. I will not buy anything from you all.

Date of experience: May 18, 2021
Cassidy M. FastGrowingTrees.com Rep
over a year old

We are so very sorry that we could not have the same prices as your local stores. But keep an eye out for our promotions!

Texas
1 review
0 helpful votes
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Love the trees
May 18, 2021

Love all the trees I got and so far they are all doing great just one of the trees I got was much shorter than what I had paid for. I paid for a 6/7 ft tree and is was shorter.

Date of experience: May 18, 2021
New Mexico
1 review
0 helpful votes
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Sad
May 18, 2021

The rose trees were very sad looking, one of them is doing good with new growth other had root problems woolly tree, that one is questionable.

Date of experience: May 17, 2021
North Carolina
3 reviews
12 helpful votes
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Bought two Rainer Cherry trees. They looked fine upon arrival, but after a couple of weeks one had its leaves swiveled.

I called and was told that it sometimes happens and to watch it. Which I did. Another week and the tree still looks dead so I call again and am told that they will send me another tree, but that I have to pay $29.99 for shipping.

I could understand this if it had been months, but not two or three weeks. They should have simply replaced the tree and been done with it. Especially since I had already spent a grand on other trees within the previous 3 months.

I'll buy elsewhere next time.

* update: fast growing trees reached out to me and refunded the shipping charge. The replacement tree seems to be doing well, so I revised my review to 4 stars from 2.

Based upon them making things right, quickly, makes me happy to buy from them again.

Date of experience: May 17, 2021
Cassidy M. FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

New York
1 review
0 helpful votes
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Very Professional
May 18, 2021

Company was a pleasure to work with. Would recommend to anyone I know.

Date of experience: May 17, 2021
Texas
1 review
0 helpful votes
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Planted but no growth
May 19, 2021

I got the apricot tree with green leaves that were going brown. I planted it as instructed with it's fertilizer. It just kept regressing to the point that now it has lost all its leaves and the branches are now shriveled.
Please help me

Date of experience: May 17, 2021
Cassidy M. FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and can see that this is in the process of being resolved. If there is anything we can further assist you with, please do not hesitate to make us aware. We would be more than happy to help in any way that we can!

Georgia
1 review
0 helpful votes
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Perfect
May 18, 2021

Easy to use website and the customer service was excellent

Date of experience: May 17, 2021
California
1 review
0 helpful votes
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Love my new tree
May 18, 2021

The tree was packaged and delivered in a timely manner.

Date of experience: May 17, 2021
Florida
1 review
0 helpful votes
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My experience with the product and ordering was great

Date of experience: May 17, 2021
New York
2 reviews
0 helpful votes
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Double Know Roses
May 17, 2021

I was very impressed with the plants that were mailed to me. I ordered three double knot rose plants. All 3 year-old plants btw and they were perfect! They even had some blooms on them. They were packaged nicely and sustained zero damage from shipment. I highly recommend FastGrowingTrees for all your plant needs. Hassle free with great quality plants!

Date of experience: May 17, 2021
Rhode Island
1 review
1 helpful vote
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Trees have no sign of health.
May 19, 2021

Trees have no sign of health. No sign of life on one and broken unhealthy look on other. Free included Jap Maple only one may have a chance.

Date of experience: May 17, 2021
Cassidy M. FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

West Virginia
2 reviews
0 helpful votes
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Great quality
May 17, 2021

4 stars instead of 5 because a few of the 20 plants I ordered were sorta crushed and I had to aggressively cut them back. That said, the plants are all super healthy and the shipping was quick. This is my second order and I'll order again once I get over planting these...

Date of experience: May 17, 2021
Ohio
1 review
0 helpful votes
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Trees
May 17, 2021

We ordered 21 trees and they all arrived in great shape.

Date of experience: May 17, 2021