FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,056
shipping
245
quality
12,364
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145,334 reviews

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California
1 review
0 helpful votes
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Love my new tree
May 18, 2021

The tree was packaged and delivered in a timely manner.

Date of experience: May 17, 2021
Florida
1 review
0 helpful votes
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My experience with the product and ordering was great

Date of experience: May 17, 2021
New York
2 reviews
0 helpful votes
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Double Know Roses
May 17, 2021

I was very impressed with the plants that were mailed to me. I ordered three double knot rose plants. All 3 year-old plants btw and they were perfect! They even had some blooms on them. They were packaged nicely and sustained zero damage from shipment. I highly recommend FastGrowingTrees for all your plant needs. Hassle free with great quality plants!

Date of experience: May 17, 2021
Rhode Island
1 review
1 helpful vote
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Trees have no sign of health.
May 19, 2021

Trees have no sign of health. No sign of life on one and broken unhealthy look on other. Free included Jap Maple only one may have a chance.

Date of experience: May 17, 2021
Cassidy M. FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

West Virginia
2 reviews
0 helpful votes
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Great quality
May 17, 2021

4 stars instead of 5 because a few of the 20 plants I ordered were sorta crushed and I had to aggressively cut them back. That said, the plants are all super healthy and the shipping was quick. This is my second order and I'll order again once I get over planting these...

Date of experience: May 17, 2021
Ohio
1 review
0 helpful votes
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Trees
May 17, 2021

We ordered 21 trees and they all arrived in great shape.

Date of experience: May 17, 2021
Georgia
1 review
1 helpful vote
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Mixed bag
May 19, 2021

My 6 pack of hydrangeas came almost dead and haven't fared well since planting. My poplar tree is also dead now as is the free Japanese maple. Only the thuja greens are hanging on.

Date of experience: May 17, 2021
Cassidy M. FastGrowingTrees.com Rep
over a year old

We are so sorry to hear about your experience! We are confident that this is in the process of getting resolved but if there are any questions or concerns we have not addressed yet, please let us know and we'll be more than happy to help out!

Pennsylvania
3 reviews
0 helpful votes
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Great company!
May 17, 2021

My first time purchase and very happy with it. Very fast shipping and all packed well. I would buy from them again!

Date of experience: May 17, 2021
Virginia
2 reviews
0 helpful votes
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Very Pleased
May 17, 2021

My order was promptly received. Everything I ordered looked good upon arrival. I will be ordering more from fast growing trees in the future

Date of experience: May 17, 2021
Florida
1 review
0 helpful votes
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3 Redbud trees
May 17, 2021

Trees came fast, one had got loose from strapping, but seemed to be OK.( Little breakage on tips).

Date of experience: May 17, 2021
Pennsylvania
1 review
0 helpful votes
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1st timer
May 17, 2021

The delivery wasn't too good. I ordered 6 plants. The banana tree leaves were droopy and a little brown and dirt was out of the plants. The other plants are doing well but the banana tree is struggling.

Date of experience: May 17, 2021
Connecticut
1 review
0 helpful votes
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Backorder Dilemma
June 16, 2021

I had received a tree that ended up dying and was told that a replacement was on it's way however one was never shipped out because the tree went on backorder. In the future that is information that the consumer should be notified about. I was unaware until I called this morning that my replacement tree was never sent out so now I need to choose another type of tree.

Date of experience: May 17, 2021
Cassidy M. FastGrowingTrees.com Rep
over a year old

We are so sorry to hear about your experience! We are confident that this has been resolved but if there are any questions or concerns we have not addressed yet, please let us know and we'll be more than happy to help out!

New Jersey
1 review
0 helpful votes
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We have ordered several plants from Fast Growing Trees.com

They are a good company, however, they could do a better job with packaging their trees for shipping. After comparing our trees and plants from FGT vs. The Tree Co, their competitor does a better job securing the trees inside the box, so they don't get wrecked in transit

Date of experience: May 17, 2021
Alabama
1 review
1 helpful vote
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Small size and overpriced
May 19, 2021

I know I ordered the 8-12" Green Giants, but must all of the 10 I ordered were barely 8" when stretched out. I thought it was the going price when I bought them on sale at 10% off, making them $16.99 each. Then I went to a local nursery and found the same plants in 2 gallon pots at chest high for $24.95, and realized just how much I overpaid. If it would let me upload pictures, you would see what I mean. One plant from the nursery would not fit in the box my 10 came in that I ordered.

Date of experience: May 17, 2021
Cassidy M. FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Minnesota
1 review
0 helpful votes
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Mostly positive
May 17, 2021

We ordered 15 trees and most of them arrived in decent shape. Some were bent pretty badly, but I'm hopeful with some staking they'll straighten out and recover. More disappointing was that customer service would not honor the current price on their website, which was $10 less per tree. It had been that way for weeks as we waited for them to ship. The rep on the phone was lovely, but her supervisor wouldn't even consider a credit to our account. You would think with as much money as we were spending that wouldn't have been a huge issue.

Date of experience: May 17, 2021
California
1 review
0 helpful votes
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I ordered two trees. The red dragon arrived on time and in good condition. The second tree, a coral bark was lost in the mail two over two weeks to arrive and was dead on arrival. They shipped out a replacement tree, coral bark as well and that one seems to be lost on the mail as well (all shipped via fedex). Highly disappointed. Still waiting on a tree and hoping it is not dead. They did not even expedite the shipping for the second tree.

Date of experience: May 17, 2021
Cassidy M. FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Virginia
1 review
0 helpful votes
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Replacement Dogwood Tree
May 17, 2021

My office gave me a pink dogwood tree as a memorial to the death of my sister. I received it and planted it but it did not survive. My office purchased the replacement insurance to I was able to get a new tree and it is thriving. It was very easy to get the replacement after showing them pictures of my dead tree. I also bought replacement insurance and had to pay the shipping but it was well worth it to receive this beautiful little tree.

Date of experience: May 17, 2021
Massachusetts
1 review
0 helpful votes
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Refund for drying tree
May 17, 2021

Very satisfied with FGT refund for the drying tree. Customer service is prompt and responsive. The tree is a bit pricey but you at least have 30 days warranty and you get what you paid for especially the after-sale service. Will definitely buy from FGT again.

Date of experience: May 17, 2021
Kentucky
1 review
1 helpful vote
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No response
May 19, 2021

I ordered 80 trees and 4 of them arrived broken. I reported these within the 48 hour window (2 weeks ago) but have received no response. While I understand that it is a small percentage of the total, I would still like what I paid for, as we are planting a large privacy screen and these would constitute about 30' upon maturity.

Date of experience: May 17, 2021
Cassidy M. FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

California
2 reviews
0 helpful votes
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Disappointed
May 17, 2021

Received order (minus) free maple tree.
4 foot box with broken limbs smallish very wilted snowball bush/tree
2 tiny citronella plants half dead and one soilless
4 unrecognizable lavender plants mostly dry dead branches and life expectancy questionable
Anyway will not be ordering anything from this company again

Date of experience: May 17, 2021
Cassidy M. FastGrowingTrees.com Rep
over a year old

We are so sorry to hear about your experience! We are confident that this has been resolved but if there are any questions or concerns we have not addressed yet, please let us know and we'll be more than happy to help out!