FastGrowingTrees.comReviews 30,556

I had an issue with my shipment and messaged. I talked with a CR rep who immediately addressed the situation and rectified it. She also gave me a couple pointers that I very much appreciate!

My trees came very fast and in great condition! Can't wait to watch them grow and flower.

A waste of my time and money. For the price you pay, the customer service should be top notch and it is not.

In 5 separate e-mails to FastGrowingTrees.com concerning my dissatisfaction with the quality of their service, I received not a single reply. In my e-mail notes, I had written the following: "You put the 'Pieris Mountain Fire' Plant UPSIDE down in the shipping box, contrary the directions on the outside of the box, so the dirt/soil dropped out of the plastic container. There were a number of brown/dead leaves on the plant and in the soil. Can't you read your own shipping boxes? I have now sent this message on 5 separate occasions, but I have never received a reply from you, yet you continue to send me daily advertisements and marketing propaganda by e-mail. Your company is VERY poorly managed with little in the way of quality control or standard operating procedures that you follow, if they exist. Thus, nI will NEVER purchase ANYTHING from your company again.

Having been an executive for more that 25 years in the pharmaceutical industry, working for companies, such as, Pfizer, I know how the business world works and it NOT what I experienced from your company. I did not even receive any apology from your company, let alone, a refund or shipment of another 'Pieris Mountain Fire' Plant, in response to your shoddy practice in, even, being able to properly pack products for delivery to customers. This was in spite of the fact that I have sent 4 previous e-mail notes s to your company, beginning, on the day that I received the 'Pieris Mountain Fire' Plant, which was delivered a day later than FedEx was supposed to deliver the plant from your company."

Sincerely,
W. F. Holt, PhD

All very positive. Trees look healthy and are growing. Will one day be a focal point in our front yard. Professional service and we enjoy our "freebie" coffee plant.

I was surprised how securely the trees were packed.

Received twigs that were in terrible shape and broken.

Got delivery fast and product came intact. Got a tree in-ground and looking forward to watching it grow next spring.

We ordered two trees from this company, a Newport Plum and a Golden Raintree. We are very happy with the Newport Plum - it has a great shape and is a lovely tree. The Golden Raintree was extremely spindly and was pruned back to within an inch of its life - if had just a few leaves at the top and appears to be a rather pathetic tree.

Received my order timely, was missing 1 tree. Called Customer Service and received missing tree in a few days. Very happy with products and service.

I ordered the 3' to 4' (little volunteer) Tulip Poplar on Monday and it was delivered on Thursday, in excellent condition.

Had questions on which blueberry plants to get so called. Person taking call at first told me that you didn't carry high bush. Then when I told him I had seen them on your website he finally found them. Made a recommendation that wasn't a good one for our area. When I asked about a specific variety he proceeded to read me exactly what was on the website.

Simple complaint. My order hasn't shown up... i have had no email update. No communication at all. So... not so satifsfied.

I got my flash fire maple today and all leaves are dead but I was assure that by spring leaves will come back.

Customer service is unreliable! We ordered the Dakota Pinnacle Birch tree 2 months ahead of the delivery and agreed to a specific date, which is the birthday of our lost son. He has severed in the Air Force for 8 years and we wanted to plant that tree on our property. The status was confirmed 1.5 weeks before delivery, but the day before the date, we being told it's not going to happen! It was terrible feelings! We don't know about a quality of products, but customer service is terrible. Never again.

This site has a great collection of interesting plants that tend to be hard to find locally. I've made several purchases here and they ship a good product quickly.

Everything about this company is amazing from ordering, advise and packaging of shrubs and trees. All arrived in beautiful shape!

Great purchase. Purchased a similar tree from a competitor and Fast Growing specimen was far superior. The other vendor only staked the tree to 3 feet and it was all bent. Fas tGrowing was fully staked.