FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,061
shipping
245
quality
12,364
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144,080 reviews

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Texas
1 review
0 helpful votes
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A growing crape myrtle at last
June 14, 2022

We had a few setbacks with Tongo crape myrtles that would not leaf. We selected a Sioux as a replacement and the tree already had a bloom when it arrived a few weeks ago. It is growing very well.

Date of experience: June 13, 2022
Texas
1 review
0 helpful votes
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Expectations!
June 13, 2022

Can't wait until the trees purchased produce! Just seeing them in my backyard brings much pleasure!

Date of experience: June 13, 2022
Missouri
1 review
0 helpful votes
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It's slowly going down hill
June 16, 2022

Over time, this company is falling further down the scale, of what I call, a good company. I had a lot of trouble this year. So much so that I won't be ordering from them again, ever. I have receive shrimpy plants, and I had a hard time with one of my "insurance claims", so much so I thought I was going to have to start asking to talk to a manager. The girl finally did it, but it was such a hassle. It's not supposed to be like that. I had to deal with their customer service several times, and that was also not worth my time. I don't know who they're hiring to work the phones, but they aren't nice, and they don't seem to know what they're doing.

Date of experience: June 13, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are truly sorry to hear this. We are taking a further look at your complaint and will be reaching out privately

New Jersey
1 review
0 helpful votes
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Great oak leaf hollies
June 13, 2022

I ordered 6 oak leaf holly trees in the Spring. They arrived as promised and in perfect condition. And they've really been thriving! Looks like lots of new growth. We were so happy we purchased 2 more of these trees in June, and received them in a few days. The weather is hotter now for planting, but so far they are doing fine.

Date of experience: June 13, 2022
Ohio
1 review
0 helpful votes
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Great product and service
June 13, 2022

Ordering was easy and delivery was quick. We ordered 5 different trees/bushes and all were great but one which died quickly after being planted. We purchased the warranty and received a replacement bush (which is doing great) quickly and without any issue.

Date of experience: June 13, 2022
Georgia
1 review
0 helpful votes
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Weeping willow - no tears!
June 13, 2022

My willow tree arrived as scheduled. It was in a bucket and was easy to transplant. Within days it had new leaves and seems to be very healthy.

Date of experience: June 13, 2022
Texas
1 review
0 helpful votes
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Great Customer Service
June 13, 2022

Originally I ordered an Autumn Blaze Red maple and a Chinese Pistache. We were going to be on vacation and I needed the shipping to be delayed. I contacted them by phone and the lady I taked to made that happen, no problem. We received the trees. Both were in the 5-6ft range, in 2 separate shipments. The first one that came in was the Red Maple and was in perfect condition. The second was not. Looks like packaging from the 2 different area of the US was a little different in how they are secured or the 2nd just had a rougher trip. Approximately a foot was broke off of the top.
I took pics of both and sent an email to FGT just to let them know that we had planted both and will see how the damaged one will do. I wasn't to worried since we had bought the 1 yr warranty. Their response to my email was that they were shipping me another tree, no questions asked. I consider that great customer service!

Date of experience: June 13, 2022
Connecticut
1 review
0 helpful votes
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Great service
June 13, 2022

Easy to use. I got exactly what I needed on time and at a great price.

Date of experience: June 13, 2022
Kentucky
1 review
0 helpful votes
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Roses bushes not growing
June 16, 2022

I planted rose bushes according to instructions and they havent grown yet. Matter of fact they look dead. All 3 of them

Date of experience: June 13, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear about the concerns with your rose bushes! We are reaching out to get some photos so we can assist you further!

Texas
1 review
0 helpful votes
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Wonderful Experience all around
June 13, 2022

I have bought 2 goji, 2 mulberry, 2 rose of sharon, 2 cherry, and 1 carolina jasmine so far, and i can't wait to buy more. One cherry tree died within 30 days of receiving, and the process to replace it it for free was the fastest and easiest thing in the world. I spoke to Angie and Logan on the phone for this process; perfect customer service from each of them.

Date of experience: June 13, 2022
Illinois
1 review
0 helpful votes
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Awesome customer service
June 13, 2022

I have purchased numerous fruit trees and there have been occasions where I have reached out to the customer service. Every single time I have had my queries answered satisfactorily and at times been sent a new tree as well. I have been extremely pleased with doing business with FastTrees and will recommend them to anyone without hesitation

Date of experience: June 13, 2022
North Carolina
1 review
0 helpful votes
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Buyers Beware!
June 16, 2022

My wife loves using limes in her cooking so I purchased her a Bears/Persian Lime tree from this place since they were nearby and had good reviews online. They only had one last 5-6 ft tree remaining for about $180 so I purchased it. I was so happy and couldn't wait to surprise my wife with it for Mother's Day! The day I received my tree on the front porch part of the 6ft box had been stepped on, staples broken off and the middle section pushed inward. The cardboard box was thin and dingy! It was nothing like their video advertisement. Luckily the tree was not broken in half. However after actually seeing my new citrus tree out of the box I was seriously disappointed and dissatisfied! I could not believe I paid almost $200 for a 5 foot piece of stick! Although my citrus tree appeared healthy, the trunk was the size of the tiny bamboo stick that was holding it up and or the size of my ring finger! Wowow! I'll never buy from this place going forward! Such a rip off! My wife and I should have just drove to Mckenzie Farms and purchased one of their citrus trees instead. We both would have been satisfied.

Date of experience: June 13, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear that your tree wasn’t what you had expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Indiana
1 review
0 helpful votes
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Friendly but there are issues..
June 16, 2022

This company was quite efficient in their shipping and the customer service is great but I've had two trees that didn't make it. The first just never took hold after consistently watering it. The replacement came with what looked like a brown leaf disease? They are shipping a third so fingers crossed.

Date of experience: June 13, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry that you have had issues with your plants and so glad we have been there to help!

Michigan
1 review
0 helpful votes
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Pickles
June 13, 2022

My tree arrived in perfect condition. It is full of leaves and appears to be doing very well! I can't wait to see what happens from here. I do recommend this beautiful tree. It's name is NEWPORT FLOWERING PLUM…

Date of experience: June 13, 2022
Rhode Island
1 review
0 helpful votes
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Dogwood not thriving
June 16, 2022

The tree was planted with the fertilizer provided, some compost, plant soil, well watered and the laeves are turning brown.

Date of experience: June 13, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry for your experience. We have reached out privately to help!

Pennsylvania
2 reviews
0 helpful votes
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Purchased Mulberry tree June/July 2021 ( Trunk of tree sent aprox 1.5 inches in diameter) & Tree in spring looks dead with no new leaves after the fall & Was sent new tree to replace in 2022, Trunk of tree sent about. 5 inches in diameter & Looking good since planting but very thin replacement of original tree sent & Hope It Lives To Eat Some Mulberries befor I Die!

Date of experience: June 13, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear that your tree wasn’t what you had expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Florida
1 review
0 helpful votes
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Lemon tree
June 13, 2022

Excellent delivery. Carefully packed. Healthy and just waiting for lemons

Date of experience: June 13, 2022
Texas
1 review
0 helpful votes
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Trees are dead
June 16, 2022

Both the trees I received are dead. Followed all the directions and they are dead.

Date of experience: June 13, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry that your trees didn’t make it! We have reached out privately to help!

Illinois
1 review
0 helpful votes
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So we paid over $1200 for 10 trees and they were dying after a couple of days. 5 are not totally brown. I called up and explained the situation but were told that if we didn't buy the warranty (which is about 10% of the total cost when you purchase, or 25% afterwards), then we are out of luck. To purchase the warranty now would cost us an additional $500. What a crock. Do they send the healthy trees out to those that purchase a warranty, so they don't have to replace them, and send out the sickly trees to those that they have no risk or skin in the game. They also sent us a "free" strawberry plant which was dead on arrival. Totally brown and lifeless. I won't be going back, and I hope this helps someone else. Picture shows one of the 5 dead trees out of the 10 we purchased.

Date of experience: June 13, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry that one of your plants didn't make it! Because there are so many environmental factors that can depend on the livelihood of a plant we offer that 1 year warranty at checkout. We have our 30 day guarantee so if your plant struggles after arrival and/or being transplanted, please let us know right away so we can make it right. We are having a plant specialist reach out privately to see what may have happened with the trees.

West Virginia
1 review
0 helpful votes
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Pleased
June 13, 2022

Plants arrived in great shape. Doing very well after planting.

Date of experience: June 13, 2022