FastGrowingTrees.comReviews 30,370

In today's online experience it's a pleasure to deal with a real person who demonstrates knowledge and actually cares to give helpful information. Lisa did that today. And I'm grateful I was lucky enough to have made her acquaintance.

Easy ordering, helpful staff, healthy trees, and yes they do replace when a tree has a problem. Very fast at solving any issues.
I have ordered many times, will continue ordering.

The trees arrived on time, packaged perfectly and healthy.

Thank you

I ordered 3 wax myrtles; first shipping was delayed by several days. When the trees finally arrived, the box looked like it had fallen off the truck and then got run over. When I contacted customer service, I was informed that I should plant the trees and come back if they didn't make it. The trees were in pretty rough shape and all had been hacked off at the top so that they were only ~1ft tall, despite having ordered the larger 5 gal size. They were also all crammed into one box and were not really secured to keep them from getting jostled in shipment. Unsurprisingly, all three are dead less than two months later. I would expect that a company that specializes in shipping/delivery of live plants to have a better process in place to assure safe shipping. Very disappointing experience.

Bought a few items and besides the boxes being damaged everyone arrived safe. Unfortunately I was in the path of hurricane Helen so the orange tree did not fare well (wish I could send pics). I dug her up and brought inside. Cut off dead limbs and she started new ones near base. Hoping for the best.

I have one tree that didn't make it and they gave me a credit for another plant. Very pleasant to deal with. I will continue to buy from them.

Awful, your service sucks. Once you found out the tree was smashed and had rust you never responded

Recently purchased another fruit tree and had a great experience! Unfortunately a root treatment didn't arrive with the tree but the staff quickly fixed and sent the order along free of charge.

Highly recommend this company to anyone as their customer service is always amazing!

Ordered 2 trees: both arrived broken in half. I've tried to reach the company via email with absolutely no response. When spending this much money the product should not arrive damaged and no ability to speak to someone to resolve.
Would not recommend your service as it is to anyone, nor will I choose to buy again unless this is resolved.

My 6 hybrid willows are growing robust; my 3 Leyland Cypress are still standing so I think, they are going to make it, yeah! My 2 Carolina Cypress are standing tall and green, and last-not least, my 2 phenomenal lavenders are doing so well too. So, I am very please with the Fast Growing Trees staff for their quality and excellent customer Service.

If I to only find the pictures you advertised online of the two plants I received that look like someone played football with them. They were almost dead. Soil was everywhere. There was nothing put in place to keep them stable whatsoever nor the soil in their pots...
From the looks of them they were on their way out before you even sent them. What false advertising. Hopefully you get caught someday

As far as customer service they have been available to answer guestion I might have about recent first time purchase. The plants were not package the best being two in a box where they had not been handled probably the best. Packed in bags where the dirt had pretty much ended up in the bottom out of the actual pots they were place in. No cover on one to hold the dirt in place. I took the time to place in large size planters with good drainage and soil. I won't really know until spring to see how they develop. I believe they will be okay and grow into what I was hoping for. Customer service has been good in responding to my concerns which is a huge plus these days. I think they do the best they can so the customer is satisfied with their purchases.

Your customer service people are the very best I have experienced in many years.
Elvis... thanks so much for your kindness concerning our loss during hurricane Helena!
Elvis is back! Ha ha!
Many blessings!

When I received my tree, it arrived with a few leaves off it. The representative asked for a picture of it which I provided. Explained that I should allow a couple of weeks for it to get acclimated to the surroundings.

Lingonberry plant ordered was to be gallon size, but plant was loose in box, and most of dirt on porch, and probably in delivery vehicle. Dirt in box did not even fill 3 inch pot, and gallon container was totally empty - it had no plastic around it, and nothing to hold plant and dirt in. Plant tiny and beaten up - was a very sloppy packing job.

I ordered two plants that both that were carefully packaged, and far exceeded my expectations. I made a terrible mistake, nearly killing one of my plants within a very short time. I want to make it clear that it was completely MY FAULT. Thankfully between the combination of the health of tree when it first arrived and FastGrowingTrees' staff's guidance, I feel like the plant may be okay!

Person I spoke to resolved my issues.
She sent a replacement. And it was a very good time of year to plant the bush.