FastGrowingTrees.comReviews 30,571

Worst experience I ever had. Started by ordering a large batch of Cypress Laylands (45) total in 3 different orders. First, they took an inordinate amount of time which they don't tell you about before you order. Took month and a half to get first order! And every time I call (total of 2 or 3 times) they would give me a sad story of why it would take so long. After I received my order it was missing 2 trees which they supplied; however, my problems were just starting. After my cypress trees were planted by my trusted gardener of 10 years trees started dying, 1/3 of my order went to the grave. I contacted FastgrowingTrees.com and after unsuccessful attempts and sending them pictures of my first 7 dead tress not one, not twice, but three times, they finally sent me only 3 replacement trees and not the seven I was supposed to get. After contacting them again about the remaining missing trees and by now additional trees were getting sick they simply gave me the "statue of limitations defence and told me it had been over 30 days. TS! I decided to just go to HomeDepot, get the same trees but considerably larger (10 gallons instead of the 1 gallon they sent me) for a fraction more and if they die they just replace it no questions asked! Wish I had thought of that before. Moreover, they try to make you buy insurances to protect against sick trees they know they sent you.

I ordered a gift for my sister of what was supposed to be a beautiful apricot rose bush and she was sent a plant covered in black spot. After several contacts with customer service, she was sent another bush that was also diseased. They said they would refund 15% and told her to get a pesticide (for a fungus!). I asked for a store credit for when they had some healthy plants to send and I was only offered a 30% refund on a very expensive rose bush. I do not recommend this company.

Purchased over $3000. 00 trees and here are the facts.
The company has poor customer service team that are not properly trained, if and when an item is lost the proper steps are not in place, at time the representative will become rude and disrespectful and you will be hangup on.

There is no honesty and transparency with the inventory, they tell you that your tree is growing and will be shipped then next day they say it is out of stock, even that you have paid for it and you were promised to get your order, you won't.

The company will take its time to do a refund no matter of the circumstances, the actual manager and leadership team will not come to front line to discuss and resolve the issues you will be discussing your issues with inexperienced supervisors who have very little to no authority to make any decision but to receive the permission via messaging chat system, they will have your fund, your order has not been fulfilled and the customer is their mercy.

I strongly recommend that you look in the nursery around town, much better warranty and the transparency of the actual stock.

My trees arrived 1 is a total reject The box was in tact. The trees were well packed. I sent a contact email to them immediately (aug 26) using their contact us page on their website. Zero response.

"The 1 tree is not a good specimen.
In attached photo the tree has a crooked crown - it is not broken, it has grown that way. A skyrocket juniper is straight as an arrow, so this one is unacceptable.

My preference is to have it replaced by a better specimen that is growing straight. I will continue to water this one and keep in shady area until you collect it. "

Sent 2nd email 5 days later (also using their 'contact us' page on their website). Zero response! They then email me to write a review for their website. I write 0 star review and submit it (with info as above + photo). Zero response.

No emails recd. No phone messages recd. No texts recd. They have ignored me completely. I paid $240 for 2 skyrocket junipers and they ignore me. They are a rip off and should be investigated by the police for taking advantage of people online.

Both plants are dying even tho I water them and keep them in the shade. I want my money back and they can have their reject junipers back. But they just ignore complaints because they obviously don't care.

I'll NEVER buy from these unscrupulous people again. Buyer Beware.

I ordered a Newport plum tree Wednesday, September 9,2020, expecting it to ship in 1-2 days as their website touts. The girl who took my order talked me into waiting to ship the following Monday, since "we wouldn't want the tree to be sitting somewhere over the weekend", her words. On Monday, since I hadn't yet received a shipping notification, I called them to see if they did in fact ship the tree. I spoke to a different person who immediately told me the tree was on backorder. When I expressed disappointment and told her the previous girl said it was shipping out Monday, she backtracked and said "Oh, it's shipping out today. Today is Thursday. I was told today by probably one of their more honest people that the tree did not pass quality inspection, meaning it's not good enough to ship out. But, my card was charged. I am disgusted they would have such poor business practices, and will never order again.

They are struggling. Anyway I ordered 8 7 ft ones. We'll see if they do better.

I hate to leave a negative review, but feel I should be honest. I ordered a 6-7' peach tree, three blueberry plants, one raspberry plant, and a tree planting kit and extra rocket root fertilizer. My order arrived without the tree planting kit and rocket root, and the contents of my delivery were in complete disarray (which I appreciate was largely out of FastGrowingTrees' control). For the peach tree and raspberry plant, soil was spilled out, containers were misshapen or dented, leaves were everywhere in the box or dead on the plant. I followed the instructions in the box, and I put in a service ticket immediately. When I received a response, my kit and rocket root replacements were sent out, but I was advised to wait and see about damaged tree and raspberry plant. I put in another ticket several days later for the completely dead raspberry plant. Each time I submitted a ticket, there were 3-4 days between my ticket and a response, and by the time I received the second response, they were out of raspberry replacements and I had to take a gift card. The peach tree is still struggling, though I have cared for it. I paid (a lot) extra for a mature tree and plants, with statements that they could fruit the first year. I do appreciate that resources are slimmer right now, due to the pandemic. But between the shape of my trees and plants for the amount I paid, and the proposed resolution, I feel frustrated and not really inclined to purchase again.