First off let me say I loved fashion nova! I told everyone about them! I've spent about $600 with them. I love their selection, and quality of clothes and shoes but I WILL NEVER ORDER FROM THEM AGAIN!

It's black Friday it's 30% off sale I'm extremely happy. I get 3 pairs of jeans, all $19.99 I'm ordering at like 3am as well. I get charged for all of them and then the $6 for shipping. Cool, I'm happy with everything it's the holidays so I knew it would be about 4 days. It came and only 2 pair of jeans are in there. I start to panic I look for the shipping invoice and it says one item was on back order and that I had a e gift card. I checked my e mail no gift card. I called no answer! I e mailed and they didn't even know the order# or issue. I was told to send a picture of the invoice so I can get the e gift card. They dead $#*! ( sorry for the language) sent me $13.99! $13.99 smh. At this point I'm going to just go to my bank with this issue. Not only have they taken my money and not given me the product they weren't even going to give me the tax or free shipping.

Order number *******

If you do decide to order from them don't get anything around the holidays or have a large order they seem to have issues with these

I ordered with this company recently and made sure I spent over 75 dollars to get the free two day shipping. Well it took a week to get my order and one of my items wasn't in the Box with a note saying it was out of stock so they would be issuing me store credit. Why would you charge me for something you don't have? How about an immediate refund? Also the sizing was off and the quality of one of the dresses was super cheap. I'm so frustrated I never write reviews but I had to on this one. Not worth it! Clearly they don't value their customers.

I ordered a new little black dress and a pair of strappy pumps. No issue at all with the shoes or shipping, I wouldn't order if you need it for a specific occasion coming up, but I didn't so I was ok with waiting a bit. The only issue was the sizing. I'm normally a xs-sm, so I ordered the dress in a small. It was TIGHT. My roommate was able to help me wiggle into it, and I didn't have any issues once it was actually on. I would just advise double checking the size chart or ordering a size up for their clothes.

I will never do business with this company ever again. My girlfriend ordered a dress from here and selected 2 day shipping because we needed it for a specific event on a certain day. Low and behold, it took 3 days for them just to create the shipping label and the postal service still did not have the package in their possession at that time. And now it is a hassle just to get them to refund my girlfriend the total amount for the dress and shipping. I would not recommend anyone using this site for clothing. They have a customer service phone number that is just a hack because no one ever answers and a recording that says they are too busy to check voicemails and all you can do is email them and they take forever to respond back and give you the answers you need!

I order a lot from here. I haven't had any major issues until it's time to receive a store credit. Clearly they're overwhelmed during the holiday season and cannot keep up with the demand. I suppose that's a double edged sword with their success. But they really need to step up the customer service. Send out a mass email to email subscribers that their phones are down right now. Had I not searched through IG I wouldn't have known. I've been trying to fix a refund issue all week through emails and it's been cumbersome for no reason at all. This could have been solved by simply looking at my order number and seeing that the item wasn't shipped. But nope, still trying to get my refund. Anywho, still will order from them... just not during the holidays. And be prepared for store credit if you do need a return.