Fashion Nova
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Yesstyle
Snag Tights
Spiral Direct
Missguided
Cider
Charlotte Russe
Savage X Fenty
atthemoment
Wicked Clothes
Shein
Bloomchic
In The Style
Fashion Nova Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I always order from Fashion Nova and usually have no problems, until my recent order. I ordered on 11/29 and paid for the expedited shipping and still have not received my items. The shipping label is created but not shipped out. I have an event coming up this Friday and I needed the clothes to wear to that event. I am so disappointed that I haven't recieved my clothes and now I have to scramble to find a new outfit. This makes me not want to order from this company anymore. Yearly I spend over $5000 but this incident has made me want to never order again.
My first time ordering in this company and its the worse i ordered over $220 on cyber monday the 28th today is the 7th and the shipping information still says its been only preshipped i want my money back i meed the clothes for this thursday! Never ordering here again
I ordered from Fashion Nova December 1st, I did free 2 day shipping and it is now December 7th, and I still havent received my items. I have been charged! I have an event scheduled for Saturday with no dress insight and the tracking info they sent me is still saying a label is waiting to be created. Getting in touch with someone is dang near impossible. I will never order from Fashion Nova again.
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at [email protected]
I was very excited to order clothes from fashion nova. I ordered during black Friday and has yet to receive any items. I WANT MY MONEY AND NOT A CREDIT. YALL DIDNT MIND TAKING MY MONEY NOW I WANT MY DAMN MNEY BACK BECAUSE NOW IM OUT OF MY MONEY AND THIS IS MY HARD WORKING MONEY THAT I DONT HAVE TO WASTE AND ON TOP OF THAT I DIDNT GET MY ITEMS. THERES NO NUMBERS THAT WORK TO GET IN CONTACT WITH ANYONE BUT THEY NEED TO GO OUT OF BUSINESS, THEY ARE LOOSING NEW CUSTOMERS AND IM DONE. JUST GIVE ME MY MONEY BACK AND YALL DONT HAVE TO WORRRY ABOUT ME.
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at [email protected]
Customer service is the absolute $#*!ing worst! I. I spent almost $1300 since November 20th and I'm yet to get any feedback on my order #*******. I also have another order #******* with a shipping label since December 2nd and usps is yet to receive the items. This company is dog $#*! when it comes to taking care of their customers... Over $2000 in orders and thus is the treatment. Guess all you wanted was my money!
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at [email protected]
I ordered over 100 dollars in merchandise for Cyber Monday on 11/30/16. A label was created and a email saying my order was shipped on 12/1/16 was sent but They never even actually shipped my merchandise.! A lawsuit is coming soon, this is a scam company, not the 1st time this happened.! This company is a piece of $#*!.!
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at [email protected]
Why didn't you post anything on your website letting customers know that you do not have the man power, or desire to get them their orders on time? Why don't you give refunds especially at this time when you failed to communicate with your customers? When will your phone lines be fixed? When will emails be respond to?
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at [email protected]
Great communication when it came to my order and quick response. Love the clothes especially their jeans.
I hate waiting! The Shipping is the only reason why I keep ordering!
The first time was a mess but I gave them a second try and I must say my experience was excellent this time around!
I just recently order clothes on November 28th for their cyber monday sale, two pairs of jeans and a sweater... great. I paid $6, again no big deal. It is now December 6th and the only tracking information available is that my label was created AKA they never sent my package to USPS. I emailed them very upset, considering it was for an occasion, they got back to me with a generic, most likely automated message that DID NOT answer my question. I called USPS, they said they've been waiting for the package since the 1st of December. Please please PLEASE do not order from Fashion Nova, it is a waste of money and time, and not worth the headache I'm now enduring. I ordered there twice in the past, both parcels were late as well. They have a phone number that seems fake, I called it every 4 minutes for two hours and they never picked up? That doesn't seem right. Save your money, order from somewhere else that actually values their customers.
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at [email protected]
I loved fashion nova until I got my order with THREE items missing. I ordered a total of NINE. I paid for ALL NINE items. The customer service is HORRIBLE. I have never been so upset with an online order until this incident with Fashion Nova. Nobody ever answers to my emails. And nobody ever answers the customer service line. At this point I am furious. I basically wasted $100 dollars because that's the total of the items that were missing and supposedly out of stock. Fashion Nova needs to fix this. Very unsatisfied.
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at [email protected]
I order from fashion nova 2-3 A WEEK. I ordered on Black Friday and they sent me the wrong shirt. Not I mind you I got them outfit extra late. I was suppose to receive it on Friday & didn't receive it until Monday. I emailed them because they never answer, they hold me to send the shirt back that they sent wrong and they would give me a store credit to order the one that I originally ordered. I feel like that's not right that I would have to wait possibly 2 weeks to get the correct shirt that I ordered from the get go. They have yet to respond to my email. I tired contacting there corporate office but the number is incorrect on the website. Anyone have their corporate number?
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at [email protected]
I purchased a black dress for new years eve: dress is so cute on the website but once I got my order, the dress didnt look exactly the same as the one on their website. Otherwise, it took 5-6 days of shipping (us to ca) and the other dress that I got is at least the same than the ond that appears online.
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at [email protected]
I'm actually really mad that I didn't find this website earlier! I ALWAYS get compliments on anything from Fashion Nova!
Fashion Nova is one of thee ONLY places that have reasonable prices and reasonable priced PLUS sizes! Great selection and super affordable
My daughter bought me a sweater from here and I must say this is one thing that she has done right. I only get sweaters and cardigans from here because I'm not as young as I used to be but so far so good.
Fashion Nova had me bring my birthday in with such a sexy dress. Thank you Fashion Nova.
I have ordered twice and the return process is as easy as the ordering. I enjoy shopping with this company. Thank you from Brazil!
There is absolutely no customer service because you can never reach any one. No one ever answers, they claim to be too busy to answer emails and they do not respond to emails. It's been 3 weeks since I ordered, the tracking number said they created the label but they never actually shipped the order. So I'm out of 286 dollars! They should not be able to get away with this.
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at [email protected]
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at [email protected]