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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
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I have them a 4 because of the delay in delivery ( not the advertised 2days). Still the clothes are fantastic and well made and I will order from them again. I LOVE their jeans and everything fits great... Their office sholder top comes with attached bra that also has a separate closure to it... Very sturdy and will hold up the girls. I'm very happy with my order and recommend this site.
I'm a plus size girl, and their jeans fits perfect!
They will say 2-day shipping for orders over $75.00 and that is not true. I just ordered my wife over 80.00 worth of things for Christmas on Dec. 08,2016 hoping to receive it in two days before she comes home from AIT on Dec. 16th 2016. I went to track my items and it just shipped today and says I won't receive it until Dec. 17th 2016 which is too late. Don't order unless you don't mind waiting, and don't believe the 2-day shipping B/S.
One of my favorite places to shop! Always satisfied. Clothes is great quality with reasonable prices. Would definitely recommend.
Ordered my clothes for the first time. When I received them, I was so impressed! Didn't have to wait too long for shipping and clothes looked amazing.
This company is a joke! They've make mistakes on 3 of my orders and they don't fix anything I've never had such an issue with a company, I ordered a distressed white tee and ended up getting a lace white dress that wasn't even packages properly and not even my size never again will I do business with these people
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at [email protected]
Fashion NOVA always seems to keep me satisfied. With their up to date clothing on Instagram and website that sparks inspiration and confidence to buy a two piece set or a sexy dress is what keeps me scrolling for hours to find the perfect fit. I'm a bit skeptical shopping online but fashion nova brings sanity knowing because I'm always satisfied with their clothes and service. Thank you.
I am so impressed with how fast this online boutique handled my order! I ordered my dress on Thursday and received my package by Monday. Fast and easy. Definitely ordering again soon !
Everything about this company is awesome the clothing the shoes I even follow you guys on Snapchat and love what I see love to see the staff modeling the clothing you guys sale and can't forget about the great sales you guys have in all keep up the good work I love fashion nova is the best
I have been getting my outfits from Fashion Nova, for some time. And they have pushed through for any and every occasion... from classy to casual to sexy, I have been completely satisfied every time. Will definitely continue to shop with them.
I order a two piece set from fashionnova and loved the material received my package in two days would definitely order again
Very pleased with my purchase. Will definitely buy from them again.
Fashion Nova never fails to deliver. Fresh, relevant clothing lines at unbelievable prices. Ordering is always easy and, while I haven't had to return anything yet, my guess is that Fashion Nova would deliver seamlessly there as well. Very pleased!
I wish I checked the reviews on here first before I ordered from them. I ordered items that were in Stock and that are still currently in Stock and when I recieved my package I was missing items! And they emailed me a store credit with less the amount of the item. I was issued a 9 dollar store credit for 3 missing items that are far more then 9 dollars. And when you try to email them they don't reply back! They took so long to send out my package. Please don't order from them
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at [email protected]
So I ordered 3dresses that were clearly in stock finally when I receive my order, one of the dresses is missing. "Inventory error." They said to have sent me an email with online store credit? Like wtf! If the item was not in stock why charge me for it and say I can't get a refund! On top of that gave me a 10% discount code like wtf... oh and on top of that I never received that email. I want my money back emailed them still no response. First and last time I will shop with fashion nova.
I had placed an order on Monday November 28th and paid for 2 day shipping, I got a notification that my package had shipped 2 days later. After no update on my package for 5 days I reached out to Fashion Nova calling 8 times and emailing 4 times. Finally I heard back from a representative saying my package has left their warehouse and is in the hands of USPS. Then on December 9th I got a notification that the item I had ordered is out of stock and I will receive a refund when this item is still available online. I am extremely disappointed in the lack of service and follow up I have received with this company
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at [email protected]
There customer service is horrible, I got 4 items missing in my orders I have been emailing them more than a week ago they keep acting like they dumb. They sending me a refund that's less than 5xx my refund. The clothing are decent but not great quality
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at [email protected]
This company is a scam a fraud! I ordered two dresses for my birthday. I knew it was the holidays so I made sure to order a week over even when I was promised two day shipping. I placed my Order December 6 and here it is today and still no items. I called USPS and they haven't even recieved my package all they have done is created a stupid tracking number, but have not sent a damn thing. They sent out a email yesterday saying that everything would be sent as of yesterday, and today they still haven't sent $#*!! You cannot get a hold of a real person they send out these mass forward emails full of bull$#*!. Terrible Experience, Terrible Customer Service. Most of these positive reviews are FAKE! I have filled a complaint with BBB and I will be filing with my bank to get my money back and I will never order from this company again.
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at [email protected]
HI, so i order the NOVEMBRE 28 from CANADA. I CALL THEM, SEND EMAIL, NO ONE ANSWER AFTER IN THEIR MESSAGE THEY SAY: IF YOU NEED HELP PLEASE CONTACT US! LIKE REALLY? IM SO FKN MAD I CALL UPS THEY TOLD ME THEY DIDNT RECEIVE ANYTHING EXEPT A STUPID PAPER. THEY ARE STILL WAITING FOR THE BOX WITH THE CLOTHES. LIKE ARE YOU FKN WORKING OR YOUR ONLY WANT ARE MONEY. YOU CANT ANSWER AT THE $#*!ING PHONE AND TOOK 200$ FROM ME? IM STILL WAITING AND I WANT YOU TO CALL ME OR ANSWER TO MY EMAIL. SOMETHING IS WRONG MY NAME IS NATHALIE KHREIS AND MY EMAIL IS *******@HOTMAIL.COM
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at [email protected]
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day


We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at [email protected]