Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Fashion Nova

Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
grey stargrey stargrey stargrey stargrey star

Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
This company does not typically respond to reviews

We monitor reviews for authenticity

Florida
2 reviews
3 helpful votes
Follow Minnie C.
Unfollow Minnie C.
Share Review
Report Review

I have them a 4 because of the delay in delivery ( not the advertised 2days). Still the clothes are fantastic and well made and I will order from them again. I LOVE their jeans and everything fits great... Their office sholder top comes with attached bra that also has a separate closure to it... Very sturdy and will hold up the girls. I'm very happy with my order and recommend this site.

Date of experience: December 14, 2016
Texas
1 review
0 helpful votes
Follow Stephanie C.
Unfollow Stephanie C.
Share Review
Report Review

For all body types!
January 18, 2021

I'm a plus size girl, and their jeans fits perfect!

Date of experience: December 13, 2016
Oklahoma
1 review
0 helpful votes
Follow Ahmad R.
Unfollow Ahmad R.
Share Review
Report Review

They will say 2-day shipping for orders over $75.00 and that is not true. I just ordered my wife over 80.00 worth of things for Christmas on Dec. 08,2016 hoping to receive it in two days before she comes home from AIT on Dec. 16th 2016. I went to track my items and it just shipped today and says I won't receive it until Dec. 17th 2016 which is too late. Don't order unless you don't mind waiting, and don't believe the 2-day shipping B/S.

Date of experience: December 13, 2016
Fashion N. Fashion Nova Rep
over a year old

We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at [email protected]

California
1 review
0 helpful votes
Follow Patricia O.
Unfollow Patricia O.
Share Review
Report Review

Love Love Love!
December 14, 2016

One of my favorite places to shop! Always satisfied. Clothes is great quality with reasonable prices. Would definitely recommend.

Date of experience: December 13, 2016
Illinois
1 review
0 helpful votes
Follow Jackie R.
Unfollow Jackie R.
Share Review
Report Review

Amazing
December 14, 2016

There clothes always fit true to size and shipping is quick and easy.

Date of experience: December 13, 2016
Illinois
1 review
0 helpful votes
Follow Amb S.
Unfollow Amb S.
Share Review
Report Review

Ordered my clothes for the first time. When I received them, I was so impressed! Didn't have to wait too long for shipping and clothes looked amazing.

Date of experience: December 13, 2016
Florida
1 review
1 helpful vote
Follow Natalie M.
Unfollow Natalie M.
Share Review
Report Review

PLEASE STAY AWAY!
December 14, 2016

This company is a joke! They've make mistakes on 3 of my orders and they don't fix anything I've never had such an issue with a company, I ordered a distressed white tee and ended up getting a lace white dress that wasn't even packages properly and not even my size never again will I do business with these people

Date of experience: December 13, 2016
Fashion N. Fashion Nova Rep
over a year old

We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at [email protected]

Georgia
1 review
0 helpful votes
Follow D C.
Unfollow D C.
Share Review
Report Review

Fashion NOVA always seems to keep me satisfied. With their up to date clothing on Instagram and website that sparks inspiration and confidence to buy a two piece set or a sexy dress is what keeps me scrolling for hours to find the perfect fit. I'm a bit skeptical shopping online but fashion nova brings sanity knowing because I'm always satisfied with their clothes and service. Thank you.

Date of experience: December 13, 2016
Stacy M.
Texas
1 review
1 helpful vote
Follow Stacy M.
Unfollow Stacy M.
Share Review
Report Review

Love it !
December 14, 2016

I am so impressed with how fast this online boutique handled my order! I ordered my dress on Thursday and received my package by Monday. Fast and easy. Definitely ordering again soon !

Date of experience: December 13, 2016
New Jersey
1 review
0 helpful votes
Follow Peterson J.
Unfollow Peterson J.
Share Review
Report Review

Everything about this company is awesome the clothing the shoes I even follow you guys on Snapchat and love what I see love to see the staff modeling the clothing you guys sale and can't forget about the great sales you guys have in all keep up the good work I love fashion nova is the best

Date of experience: December 13, 2016
Georgia
1 review
0 helpful votes
Follow Angie S.
Unfollow Angie S.
Share Review
Report Review

I have been getting my outfits from Fashion Nova, for some time. And they have pushed through for any and every occasion... from classy to casual to sexy, I have been completely satisfied every time. Will definitely continue to shop with them.

Date of experience: December 13, 2016
Florida
1 review
0 helpful votes
Follow Brenda D.
Unfollow Brenda D.
Share Review
Report Review

Happy with my purchase
December 14, 2016

I order a two piece set from fashionnova and loved the material received my package in two days would definitely order again

Date of experience: December 13, 2016
Illinois
1 review
1 helpful vote
Follow Lisa V.
Unfollow Lisa V.
Share Review
Report Review

Great customer service.
December 14, 2016

Very pleased with my purchase. Will definitely buy from them again.

Date of experience: December 13, 2016
Massachusetts
1 review
0 helpful votes
Follow Glenn G.
Unfollow Glenn G.
Share Review
Report Review

Fashion Nova never fails to deliver. Fresh, relevant clothing lines at unbelievable prices. Ordering is always easy and, while I haven't had to return anything yet, my guess is that Fashion Nova would deliver seamlessly there as well. Very pleased!

Date of experience: December 13, 2016
Canada
2 reviews
4 helpful votes
Follow Lele l.
Unfollow Lele l.
Share Review
Report Review

DO NOT ORDER!
December 13, 2016

I wish I checked the reviews on here first before I ordered from them. I ordered items that were in Stock and that are still currently in Stock and when I recieved my package I was missing items! And they emailed me a store credit with less the amount of the item. I was issued a 9 dollar store credit for 3 missing items that are far more then 9 dollars. And when you try to email them they don't reply back! They took so long to send out my package. Please don't order from them

Date of experience: December 13, 2016
Fashion N. Fashion Nova Rep
over a year old

We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at [email protected]

California
1 review
0 helpful votes
Follow Ari g.
Unfollow Ari g.
Share Review
Report Review

BAD BUSINESS!
December 13, 2016

So I ordered 3dresses that were clearly in stock finally when I receive my order, one of the dresses is missing. "Inventory error." They said to have sent me an email with online store credit? Like wtf! If the item was not in stock why charge me for it and say I can't get a refund! On top of that gave me a 10% discount code like wtf... oh and on top of that I never received that email. I want my money back emailed them still no response. First and last time I will shop with fashion nova.

Date of experience: December 13, 2016
California
1 review
5 helpful votes
Follow Lindsey K.
Unfollow Lindsey K.
Share Review
Report Review

Hoorible Customer Service
December 13, 2016

I had placed an order on Monday November 28th and paid for 2 day shipping, I got a notification that my package had shipped 2 days later. After no update on my package for 5 days I reached out to Fashion Nova calling 8 times and emailing 4 times. Finally I heard back from a representative saying my package has left their warehouse and is in the hands of USPS. Then on December 9th I got a notification that the item I had ordered is out of stock and I will receive a refund when this item is still available online. I am extremely disappointed in the lack of service and follow up I have received with this company

Date of experience: December 13, 2016
Fashion N. Fashion Nova Rep
over a year old

We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at [email protected]

District of Columbia
1 review
2 helpful votes
Follow Ashma s.
Unfollow Ashma s.
Share Review
Report Review

Bad costumer Service
December 13, 2016

There customer service is horrible, I got 4 items missing in my orders I have been emailing them more than a week ago they keep acting like they dumb. They sending me a refund that's less than 5xx my refund. The clothing are decent but not great quality

Date of experience: December 13, 2016
Fashion N. Fashion Nova Rep
over a year old

We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at [email protected]

Colorado
1 review
6 helpful votes
Follow Deshia D.
Unfollow Deshia D.
Share Review
Report Review

This company is a scam a fraud! I ordered two dresses for my birthday. I knew it was the holidays so I made sure to order a week over even when I was promised two day shipping. I placed my Order December 6 and here it is today and still no items. I called USPS and they haven't even recieved my package all they have done is created a stupid tracking number, but have not sent a damn thing. They sent out a email yesterday saying that everything would be sent as of yesterday, and today they still haven't sent $#*!! You cannot get a hold of a real person they send out these mass forward emails full of bull$#*!. Terrible Experience, Terrible Customer Service. Most of these positive reviews are FAKE! I have filled a complaint with BBB and I will be filing with my bank to get my money back and I will never order from this company again.

Date of experience: December 13, 2016
Fashion N. Fashion Nova Rep
over a year old

We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at [email protected]

Canada
1 review
6 helpful votes
Follow nathalie k.
Unfollow nathalie k.
Share Review
Report Review

HI, so i order the NOVEMBRE 28 from CANADA. I CALL THEM, SEND EMAIL, NO ONE ANSWER AFTER IN THEIR MESSAGE THEY SAY: IF YOU NEED HELP PLEASE CONTACT US! LIKE REALLY? IM SO FKN MAD I CALL UPS THEY TOLD ME THEY DIDNT RECEIVE ANYTHING EXEPT A STUPID PAPER. THEY ARE STILL WAITING FOR THE BOX WITH THE CLOTHES. LIKE ARE YOU FKN WORKING OR YOUR ONLY WANT ARE MONEY. YOU CANT ANSWER AT THE $#*!ING PHONE AND TOOK 200$ FROM ME? IM STILL WAITING AND I WANT YOU TO CALL ME OR ANSWER TO MY EMAIL. SOMETHING IS WRONG MY NAME IS NATHALIE KHREIS AND MY EMAIL IS *******@HOTMAIL.COM

Date of experience: December 13, 2016
Fashion N. Fashion Nova Rep
over a year old

We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at [email protected]