Fashion Nova
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From the business
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
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Fashion Nova Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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I ordered my wife some items for Xmas and she loves them... they fit perfectly she didn't have 1 complaint which surprised me because she is super picky. My package was a little delayed but customer service was super helpful in explaining the delay due to the holidays... we most definitely will be ordering again from here...
So pleased with my order. I ordered two dresses for my birthday just in case one didnt fit correctly or didnt look as good, but I fell in love with both. I couldn't even choose. I have an extra cute dress to wear
Promot delivery. I was do scared to order to order because of everything I read about them and their delays. But I got my package do fast! I wasn't expecting that!
Dress Heaven! All their dresses are so beautiful and fit my body.
Everything so cute I always order from them. My whole closet literally is fashion nova.
I found their ads on literally every social media site, so I checked them out and gave in. I read a couple of bad reviews, but my overall experience was really good. Now I'm addicted!
Received my order within 3 days and the clothes fit perfectly! Very happy customer and will order again and again
Their customer service sucks, as well as return policy. After paying myself to send back the package, they do not do refund, only store credit. They say it takes up to 5-7 business days to process. There's no way you could possibly contact them through the phone. And email, they don't bother, I've been sending 5 emails so far, getting back the same automatic apology message. A joke!
I sent the order back because it didn't fit, I paid $14 to send it back. Since November 28, I'm still waiting for my store credit. And every email I sent was answered with an automatic message. Today is December 16th and still no sign of store credit. How on earth they hold my money but they are still sending me emails to purchase stuff. I'm so never going to order from them again. I found couple stores that send the same merchandise for cheaper. Fashion Nova, Rest In Peace! You are ridiculous and I'm beyond disappointed.
- First time ordering from them after hearing about them on IG and was really pleased. I ordered a jacket and two pairs of boots! I love them! I was skeptical at first, but will order again from them.
Fashion Nova helped me exchange my items that fit me too big. Very helpful!
Received the wrong item, but loved that they took ownership for their mistake and fixed the issue right away.
I didnt even have to contact Fashion Nova over the phone because my questions were answered on Instagram right away.
As a struggling college student, I was REALLY pleased with my purchase. I don't like ordering online due to the fact that most jeans I order fit me huge at the waist, but tight at the bottom. Their jeans fit me so perfectly!
Customer service experience was pretty good at the Burbank location. I walked in and was greeted right away. All the employees are very cute and were able to advise me on what to shop for. I would go back again.
Love, love, love! I can count on ordering online when I am too lazy to visit the Montebello location.
In all honesty, there was a delay in my orders and was unsatisfied at first, but Fashion Nova worked with me and kept me updated throughout the process. Jeans
I love Fashion Nova! Clothes are really true to size and I don't have to spend a fortune to have good quality clothing.
I sent a package with returns value more than $50.00 and they were soo UNPROFESSIONAL that they lost the package, they were behind with black Friday orders, everybody was complaining to a point that they erase the comments on Instagram and didn't aloud people to write any, then they sent me about 4 emails to apologize, but I don't need that I just need my credit back,,, horrible experience!
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at [email protected]
NEVER EVER AGAIN! THIS COMPANY IS BY FAR THE WORST. I PROMISE TO TELL EVERY WOMAN... I PROMISE TO POST ON FACEBOOK AND SEND TO THE MEDIA. THIS COMPANY WILL BE EXPLOITED!
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at [email protected]
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at [email protected]